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Chairman Office Manager

Location:
Egypt
Posted:
May 29, 2018

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Resume:

Mariam Mohamed Kamal Aly

Personal Data

Address El Narges District - Fifth Settlement – New Cairo

Mobile +2-010-***-**-***

Email ac5nrs@r.postjobfree.com

Date of Birth 17/06/1981

Nationality Egyptian

Driving license Valid

Personal Summary

Starting my career life early has given me the opportunity to gain valuable knowledge and skills that I am still multiplying on over my years of experience, I had successful opportunities to work in Hospitality, Education and Automotive.

Career Objective

I am seeking a job in a multinational organization in which I could mainly learn, develop & gain experience

due to my potential, previous work experience and my flexibility, coping with all atmospheres of different fields

I am looking forward to work as an Account Manager / Office Manager.

Work Experience

Job title & description: [Chairman Office Manager at El Saba Automotive – Nissan] [6/2016 till present]

Organize meetings, functions, conferences and taking minutes of meeting.

Arranging appointments.

Organize and coordinate all Vice Chairman Travel and accommodation arrangements.

Dealing with correspondence, complaints and queries.

Preparing letters, emails and reports.

Liaising with staff, suppliers and clients.

Implementing and maintaining procedures/office administrative systems.

Attending meetings with management.

Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.

Contributes to team effort by accomplishing related results as needed.

Job title & description: [Certified Senior Sales Executive at Bavarian Auto Group] [1/2012 to June 2016]

Implementation of retail sales annual and monthly plan to achieve the set target of the department.

Generating daily, monthly and annual retail sales reports.

Receiving all retail customers.

Representing the retail sales in all events.

Maintain and develop a computerized customer and prospect database.

Respond to and follow up retail sales enquiries by post, telephone, and personal visits

Maintain and develop existing and new customers through planned individual account support, and liaison

with internal order-processing staff.

Develop a trustworthy relationship with customers.

Assess customer`s needs and explain the company products to them.

Quote and negotiate prices and prepare and record contracts.

Achieve the sales objectives set by the showroom manager.

Carry out special tasks assigned by the show room manger.

[Administrative Assistant at Bavarian Auto Group] [1/2009 to 10/2010]

Handle all possible office work and duties completely independent even during

Absence of the Show room Manager.

Handle and distribute incoming and outgoing mails & faxes.

Put-down dictated reports, faxes and letters into script form.

Fix appointments for Showroom Manager with both staff and external visitors.

Translate documents: English / Arabic.

Maintain database (Deputy GM for Retail Sales of contact addresses, telephone and mobile.

Job title & description: [Office Manager at S.A.P. Arabia] [2/2007 to 12/2008]

Dealing with stationery needs and provide all departments with them.

Follow up on both local and international calls.

Handle all secretarial duties such as writing letters, memos, emails and minutes of meetings.

Initiate and follow up on purchase orders.

Handling Filing system.

Arrange both flight and hotel reservations.

Assist in marketing events like seminars and exhibitions.

Job title & description: [Admission Officer at MSA University in 6 October City] [2/2006 to 2/2007]

Register new students in their faculties.

Handling problems of students and solving them.

Provide training for students in summer vacation at Admission Office.

Follow up on students' documents.

Organize English Placement Exam for new applicants.

File applications for students.

Handling telephone calls and answering all inquiries about the property.

Revising all documentation of students and ensuring that they are correct.

Follow up on attendance of students and their performance with their faculties.

Reporting and sharing new rules or decisions with other colleagues.

Follow up on papers and documents with Ministry of Higher Education.

Job title & description: [In Reception acting as a Shift Leader at Four Seasons at Nile Plaza] [7/2004 to 9/2005]

Create a warm and welcoming arrival for guests, ensuring effective and efficient check-in.

Ensure that VIP guests are provided with personal, attentive, and caring service and ensuring guest satisfaction.

Efficiently coordinate the day-to-day operation of the front desk and provide leadership at the front line level.

Provide customers with courteous services, solving their problems.

Handling problems and solving them to ensure that all customers leave happy.

Facilitate a quick and efficient departure of guests, by revising all invoices and statements before checkout.

Providing guidance and making decisions in critical situations.

Oversee the smooth running of front office department.

Job title & description: [Receptionist at Conrad Cairo Hotel] from 9/2003 to 7/2004

Receiving and registering of guests.

Answering telephone calls and occasionally taking reservations.

Coordinate with other colleagues as one team.

Ensure that guests' needs are always met efficiently and professionally.

Ensuring maximum guest satisfaction in consistent with company standards through

Ability to communicate with people at all levels.

Organize different documents.

Handling problems of guests and following up on them.

Ensuring of smooth and quick checkout for guests to leave happy by enjoying their stay

to the last moment.

Education

High School Diploma [Atef Barakat Language School] [1999]

Bachelor of Literature-English Department [Faculty of Arts-Cairo University] [2003]

Certificates

Product knowledge certificate (1/2012)

Certification Training for Sales Advisors from BMW Germany (February 2015)

Certification of valuable contributions for the opening of Four Seasons Cairo at Nile Plaza (2004)

Problem Solving from BMW Training Academy

Training courses:

Microsoft office Diploma (Grade: Excellent) (7/2001 to 9/2001)

Business Communication and Administrative skills Workshop 1/2010 (BLI Consulting & Training Center)

Languages

Arabic Native Language

English Excellent

Interests

Walking

Traveling

Music

Volley Ball

Certificate of Parachuting (9/2001) from the Egyptian Sport Para chuting Aeronautic Federation



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