Manager Administrative Assistant Human Resources Payroll

Terese Kellam

215-***-**** *********@*******.***

PROFILE Dedicated business professional with years of experience managing a full continuum of human resource services and functions. KEY SKILLS

HR Generalist Affairs

Benefits/Payroll Administration

Staff Recruitment & Retention

HR Policies and Procedures

Employee Training

Employee Relations

Disciplinary Procedures

Legal Issues and Compliance (FMLA, EEO and ADA)

Confidential Record Keeping

Notary Public

PRODUCTIVITY * Microsoft Office (Excel, Word, Power Point, Publisher, Outlook) APPLICATIONS * CSI Spectrum NG (club management software)

* Mindbody (salon/spa fitness software)

* AMSI (Accounting Software)

* PCAnywhere

* Paylink (payroll software)

* ADP (payroll software)

* PayChoice (payroll software)

* iSolved HCM (payroll software)

EXPERIENCE THE SPORTING CLUB AT THE BELLEVUE - Philadelphia, PA Director of Human Resources and Administration 1/15 to 5/18

Assist employees with daily questions and requests via email and in person

Create and post web ads for open positions

Conduct phone interviews

Handle all aspects of human resources including new hire forms, process criminal background checks, credit checks, offer letters, benefits/annual benefit renewals/open enrollments, 401K plans, flexible spending accounts, Cobra packets, FMLA documents, disability claims, leave of absences, separation paperwork, adverse letters, salary histories, confidential employee files, labor law posters, employee handbooks, employment verifications, employee attendance tracking, workers compensation claims, etc.

Process all unemployment claims filed by termed employees and attend unemployment hearings

Process payroll for 136 employees/independent contractors

Point person for all information technology issues/problems

Point person for all telephone, television and internet systems

Attend HR seminars/webinars

Order the engineer’s supplies and some locker room consumables

Oversee all office equipment, supplies and contractual agreements (copiers, printers, postage machine, phone system and fax machine)

Notarization of documents

Schedule service and repairs for the café equipment THE SPORTING CLUB AT THE BELLEVUE - Philadelphia, PA Administrative Manager 1/10 to 1/15

Order office, engineering and club supplies

Set up of Comcast Business VoiceEdge phone system at two club locations

Point person for all information technology issues/problems

Oversee all office equipment, supplies and contractual agreements (copiers, printers, postage machine, phone system and fax machine)

Assist employees with daily questions and requests via email and in person

Create and post web ads for open positions

Conduct phone interviews

Handle all aspects of human resources including new hire forms, process criminal background checks, credit checks, drug testing, offer letters, benefits/annual benefit renewals/open enrollments, 401K plans, flexible spending accounts, Cobra packets, FMLA documents, disability claims, leave of absences, separation paperwork, adverse letters, salary histories, confidential employee files, labor law posters, employee handbooks, employment verifications, employee attendance tracking, workers compensation claims, etc.

Process all unemployment claims filed by termed employees and attended unemployment hearings

Processed payroll for 202 employees for our various locations: The Sporting Club at The Bellevue, The Sporting Club at Voorhees Town Center, Walnut Street Pizza and Bellevue Salon and Spa

Responsible for the approval of all benefit/insurance invoices for payment

Attend HR seminars/webinars

Oversaw the billing department as the Billing Office Manager which included staffing and handling member billing complaints/issues for over 4,500 members

Manage and track the Significant Other Benefits for Employees

Process the daily cash receipts for The Sporting Club at Voorhees Town Center

Handle/coordinate the artwork displays at the club with the artists

Coordinated employee events (i.e. annual employee holiday party, annual fight night charity event, chiseled body building show, happy hours, anniversary party)

Order, coordinate and decorate the club for Christmas, Member Appreciation Week, Breast Cancer Awareness Month and Halloween

An editor of the Belong Magazine

Filled in for the Operations Manager on duty when needed

Processed all charity and donation requests

THE SPORTING CLUB AT THE BELLEVUE - Philadelphia, PA Member Billing/HR Representative 8/09 to 1/10

Process member billing, member payments and returned payments for over 4,500 members

Communicate account status to members via e-mail, mail or phone

Process changes in membership billing

Contact members regarding late or missed payments

Provide customer service to members in order to resolve issues or complaints

Maintain accurate excel spreadsheets and schedules

Maintain confidential employee files

Process all new hire, termination and employee change paperwork

Process all benefit enrollments/changes and terminations

Process Cobra packets, FMLA documents, disability claims, leave of absences, separation paperwork, adverse letters, salary histories, confidential employee files, labor law posters, employment verifications, employee attendance tracking, workers compensation claims, etc.

Serve as first point of contact for employee questions

Process employee payroll for 127 employees

THE SPORTING CLUB AT THE BELLEVUE - Philadelphia, PA HR/Administrative Accounting Assistant 8/06 to 8/09

Purchase and maintain locker room consumables/office & club supplies

Order pool chemicals and track pool violations

Design club signage for use throughout the facility

Oversee the efficiency of all office equipment (printers, copiers, fax machines, folding machine and postage machine)

Responsible for the daily back up of company data files

Process club donations and referral gifts

Human Resource Coordinator – processed all new hire forms, benefit enrollments, leave of absence, disability claims, terminations, EEO Report filings, payroll paperwork and serve as primary contact person answering management/staff questions on same

Designed and maintain employee attendance tracking system

Process employee payroll – includes maintaining salary changes, garnishments, employee medical/dental benefit deductions, employee flex credits, taxes and flexible spending accounts

Review and approve all benefit invoices for payment

Assist the billing staff when necessary

Provide Notary Public services when needed

PENNSYLVANIA REAL ESTATE INVESTMENT TRUST – Philadelphia, PA Administrative Assistant/Bookkeeper 9/99 to 8/06

Assist Sr. Vice President, Northern Division Director, Mid-Atlantic Division Director, and Director of Engineering in the Multifamily Division.

Provide excellent administrative support to department staff and 16 off-site property managers as well as provide residential services for our residents.

Oversee the distribution and collection of reports, budget preparation, and handle some human resource related paperwork from the 16 apartment communities.

Created and organized the department’s policies and procedures handbooks and manuals.

Responsible for the completion of travel itineraries and expense reports for the Senior Vice President, Division Directors and Property Managers.

Maintain the bookkeeping (Accounts Payable) for four Florida properties which included setting up vendor codes, checking the accuracy of the invoices, and check writing.

Key Contributions:

Securely handle all confidential matters including disciplinary proceedings, privileged information and records.

Voluntarily assumed expanded responsibilities including becoming an authorized and sworn Notary Public for the department, the handling of all resident complaints, sending out “Welcome Home” questionnaires to all new residents upon move-in and processing service request follow-up logs. Performed various administrative retail leasing functions such as draft retail leases and proposals for the many strip centers and retail malls in the northern region, calculate tenants monthly rent based on the tenants square footage and order floor plans of the space as outlined in the lease.

EQUIVEST MANAGEMENT INC. – Philadelphia, PA

Administrative Assistant 8/98 to 9/99

Assist the Vice President and one off-site Property Manager. Responsibilities included budget preparation, invoice coding in AMSI, approving utility bills, phone coverage, data entry of leases and addendums, processing of company bank deposits, heavy filing, copying, faxing, distribution and processing of mail as well as assist the accounting staff.

EDUCATION TEMPLE UNIVERSITY – Philadelphia, PA

Degree: Bachelor of Business Administration – May 2002 Concentration: Human Resources and Law

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