Customer Service Management
Resume:
P. ISHWARAYA
************@*****.***
Career Objective
To obtain a challenging position in a company which encourages and rewards outstanding performer Combining my in-depth work experience and educational skills will enable me to make an immediate and lasting contribution to the organization.
Summary
Over 14 Months of Experience in various domains such as Customer Service, Client Service, Customer Management, Customer Relationship, Customer Service Desk, BPO, Call Center.
Strong communication & interpersonal skills with abilities in Customer Relationship Management & Team Management.
Excellent multi-tasking abilities; quick and effective problem solver.
Highly adaptable; thrive on challenges and excel in new environments.
Able to produce positive results independently; extremely self-motivated.
Loyal and dependable, believing internal principles dictate performance.
Professional Experience
Hinduja Global Solutions (HGS), Bangalore, India Nov 2016 to Dec 2017
Customer Relationship Officer
Outbound & In-bound
Responsibilities:
Client is Airtel, worked for Mobile, Fixed Line and Broadband services.
Customer service deals with complains and orders and also answer questions about products and services.
Technical support on Broadband related issues, network troubleshooting. Assigning DNS values, ping and check, in depth see the system issues and troubleshoot based on that.
Worked in a challenging environment for 8 hours and meeting the client's requirement by meeting the parameters such as Repeat, Tech and login hours.
Make customer understand if they have any billing queries.
Worked on Customer retention program.
Area of interest
Customer Service Management
Strengths:
Ability to maintain a high level of confidentiality, prioritize work.
Self-motivated and a quick learner.
Self managed with the ability to work under pressure.
Very good team player and ability to extract work from the team.
Good exposure towards E-commerce, Retail & Telecom.
Education:
Bachelor's in Business Management, Bharathiar University- 2011
Personal Profile:
Languages Known: English, Tamil, Konkani and Hindi
Hobbies & Interests
Listening to music
Personal Information
Gender: Female
Permanent Address: Coimbatore, India
Declaration:
As I do hereby declare that the information furnished above is correct to the best of my knowledge and belief. I pledge to serve my company with at most dedication and integrity.
ISHWARAYA.P
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