Customer Service Sales
Resume:
ESTHER BROWNER
CARY, NC *****
********@*****.***
Hiring Manager:
I am writing in regards for an employment opportunity. I would like to be considered an applicant for this position. I feel that my past experiences, as well as the knowledge that I have acquired throughout a variety of employment experiences makes me a viable candidate for this position.
I am certain that I will be qualified for this position because I have approximately 15 years of customer service experience, and 4+ years as a Supervisor. I have acquired a variety of skills through a variety of training workshops and on the job training. I have the outgoing personality, quick learner, and wonderful attitude to be apart of management team. In addition to my employment opportunities, I am very trustworthy, an extremely hard worker, punctual, and reliable. I also consistently portray a positive attitude and professional demeanor throughout all aspects of my work performance. These qualities that I possess make me confident that I am the right person for your company to help ensure continued success.
Thank you in advance for your consideration and I look forward to speaking to you about my resume. I would love the opportunity for a personal interview. My phone number where I may be reached is 803-***-****, also by email address is ********@*****.***. I look forward to meeting with you and for the opportunity to further discuss my qualifications for your open position.
Sincerely Yours,
Esther Browner
ESTHER BROWNER
CARY, NC 27618
********@*****.***
Career Profile: Customer service focused individual with 15+ year of experience. Looking to contribute to the company in the capacity of intense collaboration, thoughtful fast disciplined execution and tenacious commitment to continuous improvement. Conveying exceptional customer care skills pertaining to establishing rapport, displaying stamina, bringing high energy standards of performance; while maintaining a positive communication equation and putting forward a team focused attitude.
Education: Winston-Salem University, Winston-Salem, North Carolina
BA Political Science/Public Administration
Skills:
Office Records Management
Sales Experience
Operational knowledge of the functioning of various Knowledge of office equipment including facsimile machines, scanners and photocopiers.
Inventory Management
Billing, & Audits
Data Analysis
Onboarding Specialist
Delegation Interviews
Active Directory Program Experienced
Knowledge of Service Trender Program
Wireless Training Facilitator
Productivity Professional Publications
Telephony Tests and Travel Work Order
EXPERIENCE:
Sales Consultant, Sprint, Cary N.C. June 2013 to Present
Monthly Sales Quota
Delivered an outstanding store experience that improves customer loyalty and strengthens the Sprint Brand.
Awarded Top Sale Associate for 10 month period.
Performed various inventory tasks such as monitoring inventory levels and merchandising product on the sales floor.
B2B accounts
Followed all operational policies and procedures including the Sprint Code of Conduct to ensure customer satisfaction.
Greeted and assisted approximately 200 new and existing customers a day.
Controlled the general customer flow within the store to increase production and sales.
Assisted customers by answering basic questions and directing them to the appropriate area of the store.
Call Center to Sales Consultant, Verizon Wireless, Cary N.C. June 2005 to August 2013
Served existing accounts by analyzing work orders, investigating complaints, conducting tests, resolving problems.
Maintained rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, recommending system improvements.
Provided customer confidence by keeping service information confidential to ensure compliance with Code of Conduct.
Maintained education by participating in educational opportunities and reading professional publications.
Attended training courses on new developments in cellular telephony and technologies.
Managed in store and private business work order to ensure clients have optimal service.
Performed managerial duties.
Insurance Data Analyst Policy Management System Corporation, Blythewood S.C. April 2000 to June 2005
Interpreter between customer and company programmer to convert programs
Met monthly quota for sales department.
Travelled doing educational classes for systems.
Accountable for the administrative policies all day to day duties.
Maintained a clean and orderly workplace environment, conducted interviews and selection of new employees.
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