Manager Front Office
Resume:
Shweta Shaily
*********@*****.***
https://www.linkedin.com/in/shweta-shaily
Manager – IT Client Services
I am a professional whose roots lie in the hospitality industry, trained by the very bests, Trident and Leela Groups, hence relationship building, soft skills, conflict management are some of my qualities. I have a hunger to learn new things every day, which comes very handy in tracking business & industry dynamics as well as keeps me aware. My skills and experience in E-commerce Sales & Marketing equips me to plan strategies that reach a large audience without breaking the bank. My present experience into client servicing with an education industry equips me to handle multiple account smoothly with an understanding of mining more business from them. My mentors have taught me to never shy away from bringing challenging opinions on the table and to always have high standards of Ethics. I am a firm believer of sustainable development be it at an individual level or corporate, and am always looking at ways to contribute to it.
Areas of Career Interest & Experience
Client Relations & Servicing Business Communication
Key Account Management Public Relations & Marketing Work Experience
Company Responsibilities
Related
Achievements
Proedge Skill
Developemnt &
Edutech
(Jan 2017 -now)
Manager – Client Services
To create, plan, implement, manage and oversee all aspects related to HTD( Hire Train and Deploy ) and RTD( Ready to Deploy ) requirement of the IT client
Setting up context call between the delivery team and the client
Acting as an integrator between the client and the organization
Becoming the part of client interview panel ( as and when required)
Relationship meetings with existing clients
Collateral Content designing and talking care of look and feel of company’s branding materials
Vendor empanelment
Ensuring right talents are sourced for the end client
(screening the talent through multiple assessments and interview process )
Resolving and dealing all critical escalations related to key client
Prepping and handholding the selected candidates and ensure onboarding
To ensure and drive the process of the training, interview and joining within the least timeframe set.
Undertook online
research and built
contact with business
partners in West, South
and North for Proedge
skill programs in
colleges.
Earned appreciation
from CEO for addressing
the issue of supply and
successfully
implementing the HTD
process though zone
wise partner
development
Initiated the organic
marketing through social
media channels
RESUME
BlueStone.com
(Oct. 2014 – Dec
2016)
Relationship Manager- Offline Business
Excellent long term customer relationship building / rapport building.
Hold an outstanding sales and corporate acquisition record.
Setting up and managing strong relationships and alliances with third party companies, suppliers and vendors.
Event Planning, Brand Promotion & managing the
engagement activities at the event site.
To promote our brand, I facilitated tie-ups with several agencies that run our events at various platforms, be it malls, corporate offices or residential areas.
Have successfully proposed a new Business Plan where I started a new form of business from scratch- “Jewellery demonstration through Skype in remote towns”.
Became a Product & Process Expert and have trained PAN India Offline business team.
Have conducted several employee engagement activities for the team which were proven to be stress busters and are still being implemented. e.g.: Chai Pe Charcha, Get trained in “My Favorite Sports”, etc.
Zero Escalations.
Handled 40 Events in 6
months where once we
managed a crowd of up
to 22k at Infosys.
Highest account
acquisition
Facilitated Bluestone
participation in Orion
Mall Fashion Show with
Showstopper
Chitrangada Singh.
In 7 months, revenue of
this dept. reached 1.5 Cr
and achieved a higher
customer satisfaction.
Been awarded for “Out
of the box creativity”,
by C.F.O.
Education & Training
Degree & Institution Achievements
Oct 2010-
Mar 2011
Industrial Training
The Leela Palace, Bangalore
Was given “100% Attendance
Award”.
2009-2012
Bachelor's Degree in Tourism & Hospitality Services Satwik Institute of Professional Studies, Utkal University of Culture
“Silver Medalist” at University
Exams.
The Leela
Palace,
Bangalore
(Dec. 2013 –
Sept. 2014)
Guest Relation Executive
Interdepartmental coordination to ensure smooth operation.
Training subordinates and keeping their performance track.
Ideating the concept of giving the guest a WOW experience.
Planning and executing a comfortable stay for the VIPs.
Ideas proposed by me for higher occupancy –1) QR code signage in every room with a like symbol 2)Review page link integration in email Signature for all whoever interacts to guests 3) E-delivery of bills and e-authorization of charges
Received the “Highest
Recognition Award”.
Was selected as a
member of team
“AWESOME IS US”, which
was responsible for
making new creative
strategies for brand
promotions and higher
occupancy.
The Trident-
Oberoi Grp. of
Hotels
(Mar. 2012 – Nov.
2013)
Sr. Front Office Associate
Handled reservations, Guest Relation & Front Office Operations.
Hotel Products (Rooms and Banquet) Sales.
Have handled high profile hotel events along with other departments
Ranked “Highest Guest
Recognition”.
Was awarded "Star of the
Month" multiple times
during my tenure.
2007-2009
Senior Secondary (12th Board Exam)
SKP Vidya Vihar,CBSE, Bihar
Skills & Competencies
Language
English- Written and spoken
Hindi- Written and spoken
Oriya- Written and spoken
Bengali- Written and spoken
Strengths
Customer Engagement
Ethics
Resiliency
Creativity
Team Work
Do Good and Feel Good Approach
Personal Achievements
Drug Free Youth & Clean the Environment Campaign (Published by Times of India)– We (group of four friends) volunteered for drug free youth campaign, where we completed 15 days bike trip to Leh Ladakh without any technical support. Performed Yoga and Meditation at several lake shores (Chandratal lake, Pangong Lake, Tso- meriri lake) to let the youth know that there are plenty of ancient ways for real happiness instead of getting involved in drugs and live in virtual world. Times of India Ludhiana has covered our activity and published.
Contact this candidate