Shweta Shaily

ac5njt@r.postjobfree.com

+91-990*******

https://www.linkedin.com/in/shweta-shaily

Manager – IT Client Services

I am a professional whose roots lie in the hospitality industry, trained by the very bests, Trident and Leela Groups, hence relationship building, soft skills, conflict management are some of my qualities. I have a hunger to learn new things every day, which comes very handy in tracking business & industry dynamics as well as keeps me aware. My skills and experience in E-commerce Sales & Marketing equips me to plan strategies that reach a large audience without breaking the bank. My present experience into client servicing with an education industry equips me to handle multiple account smoothly with an understanding of mining more business from them. My mentors have taught me to never shy away from bringing challenging opinions on the table and to always have high standards of Ethics. I am a firm believer of sustainable development be it at an individual level or corporate, and am always looking at ways to contribute to it.

Areas of Career Interest & Experience

Client Relations & Servicing Business Communication

Key Account Management Public Relations & Marketing Work Experience

Company Responsibilities

Related

Achievements

Proedge Skill

Developemnt &

Edutech

(Jan 2017 -now)

Manager – Client Services

To create, plan, implement, manage and oversee all aspects related to HTD( Hire Train and Deploy ) and RTD( Ready to Deploy ) requirement of the IT client

Setting up context call between the delivery team and the client

Acting as an integrator between the client and the organization

Becoming the part of client interview panel ( as and when required)

Relationship meetings with existing clients

Collateral Content designing and talking care of look and feel of company’s branding materials

Vendor empanelment

Ensuring right talents are sourced for the end client

(screening the talent through multiple assessments and interview process )

Resolving and dealing all critical escalations related to key client

Prepping and handholding the selected candidates and ensure onboarding

To ensure and drive the process of the training, interview and joining within the least timeframe set.

Undertook online

research and built

contact with business

partners in West, South

and North for Proedge

skill programs in

colleges.

Earned appreciation

from CEO for addressing

the issue of supply and

successfully

implementing the HTD

process though zone

wise partner

development

Initiated the organic

marketing through social

media channels

RESUME

BlueStone.com

(Oct. 2014 – Dec

2016)

Relationship Manager- Offline Business

Excellent long term customer relationship building / rapport building.

Hold an outstanding sales and corporate acquisition record.

Setting up and managing strong relationships and alliances with third party companies, suppliers and vendors.

Event Planning, Brand Promotion & managing the

engagement activities at the event site.

To promote our brand, I facilitated tie-ups with several agencies that run our events at various platforms, be it malls, corporate offices or residential areas.

Have successfully proposed a new Business Plan where I started a new form of business from scratch- “Jewellery demonstration through Skype in remote towns”.

Became a Product & Process Expert and have trained PAN India Offline business team.

Have conducted several employee engagement activities for the team which were proven to be stress busters and are still being implemented. e.g.: Chai Pe Charcha, Get trained in “My Favorite Sports”, etc.

Zero Escalations.

Handled 40 Events in 6

months where once we

managed a crowd of up

to 22k at Infosys.

Highest account

acquisition

Facilitated Bluestone

participation in Orion

Mall Fashion Show with

Showstopper

Chitrangada Singh.

In 7 months, revenue of

this dept. reached 1.5 Cr

and achieved a higher

customer satisfaction.

Been awarded for “Out

of the box creativity”,

by C.F.O.

Education & Training

Degree & Institution Achievements

Oct 2010-

Mar 2011

Industrial Training

The Leela Palace, Bangalore

Was given “100% Attendance

Award”.

2009-2012

Bachelor's Degree in Tourism & Hospitality Services Satwik Institute of Professional Studies, Utkal University of Culture

“Silver Medalist” at University

Exams.

The Leela

Palace,

Bangalore

(Dec. 2013 –

Sept. 2014)

Guest Relation Executive

Interdepartmental coordination to ensure smooth operation.

Training subordinates and keeping their performance track.

Ideating the concept of giving the guest a WOW experience.

Planning and executing a comfortable stay for the VIPs.

Ideas proposed by me for higher occupancy –1) QR code signage in every room with a like symbol 2)Review page link integration in email Signature for all whoever interacts to guests 3) E-delivery of bills and e-authorization of charges

Received the “Highest

Recognition Award”.

Was selected as a

member of team

“AWESOME IS US”, which

was responsible for

making new creative

strategies for brand

promotions and higher

occupancy.

The Trident-

Oberoi Grp. of

Hotels

(Mar. 2012 – Nov.

2013)

Sr. Front Office Associate

Handled reservations, Guest Relation & Front Office Operations.

Hotel Products (Rooms and Banquet) Sales.

Have handled high profile hotel events along with other departments

Ranked “Highest Guest

Recognition”.

Was awarded "Star of the

Month" multiple times

during my tenure.

2007-2009

Senior Secondary (12th Board Exam)

SKP Vidya Vihar,CBSE, Bihar

Skills & Competencies

Language

English- Written and spoken

Hindi- Written and spoken

Oriya- Written and spoken

Bengali- Written and spoken

Strengths

Customer Engagement

Ethics

Resiliency

Creativity

Team Work

Do Good and Feel Good Approach

Personal Achievements

Drug Free Youth & Clean the Environment Campaign (Published by Times of India)– We (group of four friends) volunteered for drug free youth campaign, where we completed 15 days bike trip to Leh Ladakh without any technical support. Performed Yoga and Meditation at several lake shores (Chandratal lake, Pangong Lake, Tso- meriri lake) to let the youth know that there are plenty of ancient ways for real happiness instead of getting involved in drugs and live in virtual world. Times of India Ludhiana has covered our activity and published.

Contact this candidate