Customer Service Data Entry

**** ****** ****** *******, ******* *****

904-***-**** **************@*****.***

Sherrie A. Brown

OBJECTIVE:

To obtain a position within an organization that enables me to be a continuous learner utilizing my previous experience as a document processor of property and casualty insurance and mortgage banking to perform tasks to contribute to the successes of the department/team. Effective communicator, self-starter, quick learner and team player. EMPLOYMENT:

RP Funding Post Closer January 2018-April 2018

Work on assigned loan documents in the queue.

Partner and communicate with loan officers onsite and via email to ensure documents are completed for processing.

Scan loan packages to be sorted by document type.

Shipper - performs post-closing audit and ships required document package to investors.

Orange Lake Resorts Title Clerk (Contractor) June 2017-December 2017

Detailed verification and preparation of documents for deeding including recognizing appropriate execution of all loan documents related to the mortgaged account.

Deed and lien researching.

Process, control and report on satisfactions of mortgage.

Administrative responsibilities including updating system information, logging all requests, scanning and uploading documents.

PNC Financial Mortgage Closing Processing (Contractor) July 2016-June 2017

Send Closing Disclosure to Borrower for Confirmation

Customer Service

Send Final Closing Package to Title Company for Closing MarkOne Financial GPS CLERK/Accounting Aug. 2015 – Jan. 2016

Test, track and renew GPS units and deals.

Monitor 6 GPS companies and pay renewals.

Record and maintain accurate accounting of invoices from clients via Excel.

Process and enroll new dealers as clients.

Various responsibilities with incoming and outgoing mail.

Receptionist as needed.

QBE First Document Processor Team Lead Dec. 1997 – Nov. 2014

Coordinate workflow of day-to-day business for Document Processing Center.

Complete daily reports, spreadsheets and review documents for Quality Control.

Identify and analyze mortgage insurance documents (flood, premium notices, cancellations and reinstatements, quality control, process customer/client inquiries).

Processing checks/carrier refunds and claims.

Fed Ex Shipping, Hasler Postage Meter M3000 and Pittney Bowes Connect 2000 (Letter Folding) and online scanning on Opex 36901.

Data processing and microfilming.

Keying documents and endorsing.

Open, count, sort and separate daily received mail according to client requirements.

Develop and maintain effective relationships to gather/exchange information.

Train new associates.

EDUCATION:

Orange Park High School

High School Diploma, General Studies 1986

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