Supply Chain Customer

ASHISH TRIPATHI

C-***/A ** Foota Road Prem Nagar Mobile: +91-965*******

Najafgarh, New Delhi 110043 Email id: ***********@*****.***

CAREER OBJECTIVE

Being a committed team player, I would want to be a part of a renowned organization to contribute towards its growth, based on my expertise and to further enhance my skills and capabilities by learning from the new exposure within the structured framework of the organization.

PROFESSIONAL SYNOPSIS

A competent professional with 6 years’ experience in – Operations Management, Supply Chain Management Operations, Client Servicing, Key Account Management, Procurement, Team Management, Team handling.

2 years of team handling experience (hands on).

Excellent with proven track record of establishing processes, SOPs, streamlining workflow and creating team work environment to enhance productivity innovatively.

Excellent interpersonal skills with proven problem solving, logical thinking and analytical abilities.

CORE COMPETENCIES

Strong Communication skills Strong Analytical Skills Effective Management skills

Positive attitude & Quick learner Believer of Team efforts Leadership & Initiatives

CURRENT EXPERIENCE

March-2017 – Till Date: Worked with Trueblue LLP Peoplescout India as Senior Executive (Procurement), Gurugram

PRESENT EXPERIENCE

Responsible for segregation of work and assigning work to the respective POD's as per their KRA.

MIS management.

Creating and executing strategies to achieve client targets, driving the client deliverables through the Ops Mgrs, ensuring adherence to the SLAs.

Working in transition with onshore Project Managers, Client Managers to ensure seamless transitions.

Planning, training for both the ongoing businesses as well as new implementations.

Maintaining a high level of Quality.

Responsible for efficiency enhancement thru planned productivity releases.

Maintaining high engagement levels for the group.

Planning, scheduling, analyzing and developing operational procedures & processes.

PREVIOUS EXPERIENCE

Sept-2016 – Feb - 2017: - Worked with Delhivery Pvt. Limited as an Associate Supply Chain Management Gurugram

Responsible for analyzing the areas where there is difficulty to deliver shipments swiftly (Snapdeal)

Dealing with client's queries face to face, over the phone or via email.

Achieving all targets & objectives in line with the Delivery Plan.

Floating the updates and instructions from the client end to the internal branches (PAN INDIA).

Providing resolution to the branch's queries by discussing/escalating it with the client

Ensuring quality by reviewing the different tasks assigned to each individual team member.

Nov-2014 – Aug-2016: - Worked with the Quickdel Logistics Pvt. Limited (Gojavas) in as a Team Lead Supply Chain Management Gurgaon

Dealing with client's queries face to face, over the phone or via email.

Achieving all targets & objectives in line with the Delivery Plan

Floating the updates and instructions from the client end to the internal branches.

Providing resolution to the branch's queries by discussing/escalating it with the client

Focusing on difficult areas to meet the delivery rate as per client’s TAT

To provide & maintain, on an ongoing basis, a daily report, figures, forecasting & any other records which may be required by the team to keep up to date records of Understanding the needs of the end customer & providing appropriate solutions

Provide a genuine advisory approach to clients thus becoming their first point of contact on Delivery Requirement

Attending product trainings, to be up to-date with the market developments

PMS - Conducting Monthly Performance review for the team

Dispute Handling and Reconciliation: Handling disputes of Logistic & coordinating with internal team for final Reconciliation

Report Analysis– Checking the Accuracy and frequency of report sharing with clients, Root cause analysis of customer issues which are highest in present structure

Performance Analysis with clients on a monthly basis

May-2012 – Sept-2014: - Worked with the Hartron Communications Pvt. Limited as a Senior Executive, Gurgaon

Enrolling a customer after checking the eligibility criteria and also letting the customer know about the program

Handling customer queries over the phone or via email

Providing technical resolutions to the customer by proper troubleshooting, Refilling free -Purchased minutes

Letting the customer know about the change of plans/policies and protocols as per the update

Providing port In/Out Facility to the end customer after verifying all the documentations

Providing resolution to the enquiries and complaints by BBB and trying to avoid them from becoming a further escalation.

Nov-2011 – May-2012: - Worked with the V-Care Call Centers Pvt. Limited as a Customer Service Executive, Noida

Enrolling a customer after checking the eligibility criteria and also letting the customer know about the program

Handling customer queries over the phone or via email

Providing technical resolutions to the customer by proper troubleshooting, Refilling free -Purchased minutes

Letting the customer know about the change of plans/policies and protocols as per the update

AWARDS & ACHIEVEMENTS

Appreciated by Senior Managers for handling the team, training them & appreciated for preparing SOPs for the team.

Appreciated by Valuable clients for delivering them the work error free & processing the requests on urgent basis.

Awarded as Shining Start within the organization for excellent being the performer.

QUALIFICATION

Educational Qualification

University/College/School

Year

B.MS

Indian School Of Business Management

20101-2014

Higher Secondary

GCSSS (CBSE BOARD)

2010

Secondary

Green Valley International Public School (CBSE Board)

2008

PERSONAL DETAIL

Date of Birth: August 23rd 1991.

Father’s Name: Mr. Anirudh Tripathi

Hobbies: Listening to music, Watching/Playing Cricket, A Vivid Reader

Marital Status: Single

Languages Known: English, Hindi

DECLARATION

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the authenticity of the above-mentioned particulars.

Date: ASHISH TRIPATHI

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