Social Services
Resume:
************@*****.***
FUNCTIONAL SUMMARY
Health services administrator with experience managing non-profit programs. Experience coordinating programs as well as providing client services.
SUMMARY OF QUALIFICATIONS
MANAGEMENT
Managed the operations of a county vital records department;
Supervised seven clerks in the production and delivery of vital records;
Processed weekly payroll for fourteen (14) staff;
Responsible for all areas of operations including inventory, supplies, equipment maintenance and repair;
Performed twice daily cash count and accounting reconciliation;
Planned for the development of a citywide substance abuse access system;
Supervised a staff of nine case managers in an urban emergency shelter;
Monitored clinician billing to ensure achievement of fiscal goals;
Drafted Request for Proposals for substance abuse services;
Participated in the implementation of new Department policies.
EVALUATION
Established protocols in the development of a wait list management system;
Evaluated data management procedures to ensure adequate services to clients with medical and/or psychiatric issues;
Developed, implemented and evaluated substance abuse prevention strategies;
Initiated and maintained system for compliance between diversion program and licensing authority.
CLINICAL
Assessed and investigated reports of child abuse and neglect;
Prepared court reports on state custody petitions;
Provided individual and group counselling to residents of recovery house;
Monitored milieu in a locked psychiatric unit;
Provided clinical supervision to a staff of four in a Housing and Urban Development funded community substance abuse intervention project.
PROFESSIONAL EXPERIENCE
Full-time, Salaried
City and County of San Francisco, Department of Public Health
San Francisco, California
Health Program Coordinator III
November 1999 – September 2016
Coordinated operations schedules and meetings to ensure strong, positive team communication and information flow; coordinated communications for special projects, including moves, changes and relocations; supervised primary purchasing activities to ensure normal operations of Community Behavioral Health Services (CBHS) facilities; served as Team Leader for special facility needs; assisted with inventory and maintenance tracking of city vehicle fleet; participated in disaster preparedness and emergency response and building evacuation; inventoried and issued mobile wireless equipment; inventoried CBHS property and lease agreements.
Managed the operations of a county vital records department. Supervised seven clerks in the production and delivery of vital records. Processed weekly payroll for fourteen (14) civil service staff. Managed all areas of operations including inventory, supplies, equipment maintenance and repair. Performed twice daily cash count and accounting reconciliation.
Episcopal Community Services
San Francisco, California
Social Services Manager
1998 – 1999
Supervised nine case managers in an urban emergency shelter. Established protocols in the development of a wait list management system. Evaluated data management procedures to ensure adequate services to clients with medical and/or psychiatric issues.
Temporary clerical assignments
San Francisco, California
1997 - 1998
Harbor Point Community Task Force, Inc.
Boston, Massachusetts
Director, Point of Change
1994 – 1996
Provided clinical supervision to four staff in a substance abuse prevention program.
Massachusetts Medical Society
Waltham, Massachusetts
Coordinator, Committee on Physician Health
1990-1992
Maintained system for compliance between diversion program and licensing authority.
Department of Social Services
Boston, Massachusetts
Social Worker
1987 – 1990
Assessed and investigated reports of child abuse and neglect. Prepared court reports on state custody petitions.
Cambridge and Somerville Program for Alcoholism Rehabilitation
Cambridge, Massachusetts
Counselor
1985 – 1986
Provided individual and group therapy to residents of recovery house.
Human Resource Institute
Brookline, Massachusetts
Milieu Therapist
1985 - 1988
Monitored milieu on a locked psychiatric unit
EDUCATION
University of Massachusetts,
Boston, Massachusetts
Bachelor of Arts
Boston University,
Boston, Massachusetts
Master of Social Work
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