Technical Support Project
Resume:
Phoenix, Arizona *****
NATHAN BRENNER
******.*.*******@****.***
WWW.LinkedIn.com/In/NathanLBrenner
IT Administration Generalist with over 10 years of experience in User Workstation Administration and Remote/Deskside assistance. Particularly effective in System/Environment Management. Highly skilled in trouble shooting and solution development and implementation. Possess over 10 years Team Management Experience as a General Manager in Food Service Industry. Technical Skills and Experience
Operating Systems: Advanced Microsoft Systems and Network Administration Utilities; Windows XP – Windows 10, Batch, Windows Shell and PowerShell Scripting, MacOS through High Sierra, Macintosh OS; Enterprise System Configuration and Maintenance, Citrix Terminal Environments.
System Administration Tools: Microsoft SCCM 2012, Dell/Quest KACE SMA, MSDT and MSWSD – Imaging and Deployment, MS WSUS, Windows Group Policy creation, implementation and maintenance, MS Active Directory Administration, MS Exchange Through 2012, IP Printing and Print-server Administration. Productivity Suites: Advanced MS Office Suite through Office 2016, ACAD V14 to 2014, MS SharePoint Teams Site and Client- Side configuration.
Remote Presence Suites: WebEx, BlueJeans, Skype GoToMeeting. Teaching/Training: Coaching and Training of Technical Concepts to Technologists and Non-Technologists. Virtualization: VMWare and Hyper-Visor Implementation Service Desk Suites: Jira Client use and Reporting and Administration and Configuration, Mantis Client-Side Use, HEAT Client-Side Use and Issue Analysis, Altiris Deployment Center, Altiris Worker Report, SysAid IT Service Management. Telecommunications: Digium Switchvox Unified Communications Systems, Front End Administration for RingCentral, Avaya, Cisco and Citrix Phone Systems including PBX System Administration, Front End Administration of Polycom Phone Systems. Security Suites: Fortinet Systems Administration, TrendMicro OfficeScan, Microsoft Windows Defender, Piriform CCleaner, ESet Network Security Suite.
Remote Control and Administration Suites: RAdmin, Bomgar, Team Viewer and IntelliAdmin, MS Terminal Services. General: Innovative Technical Support Professional. Able to Use Known Solutions and Develop New Ones, Project Coordination Experience, Audio/Video Setup Configuration and Integration into Network Systems. Professional Experience
IT Desktop Administrator – Kryterion - Phoenix Arizona. May 2016 – March 2018 Primary front-line desktop technical support in a team environment for more than 150 employees across North America. Optimization and daily maintenance hardware and software to insure staff productivity and efficiency Improvements to workstation image deployment.
Implementation of and improvement to asset control and Hardware/Software inventory management. Dell/Quest KACE SMA: General administration of user client machines. Scripting for client system configuration/patching. Jira: Familiar with the use of software suite to track, work on and prioritize client reported issues and the use of reporting features. Familiar with creation and running of reporting functions. Familiarity with admin console for configuration and management. IP Printing and Print-server Administration: Set up of Samsung and Kyocera enterprise business machines printers and scanners for IP printing and imaging and configure client-side print properties for IP printing. Proficiency in Multitasking: Balancing multiple issues and projects simultaneously with consideration to priorities and relevance MS MDT and WSD: Built capture Golden image for Windows System deployment. Leveraging Hyper-Visor and VMWare for system build, configuration and staging prior to capture and load to MDT via PXE deployment. MS WSUS Patch Management: Responsible for configuration of deployment processes. maintaining patch library and determination of patches to be deployed at what urgency and frequency. Excellent Project Coordination Skills: Coordination with vendor on system trouble shooting and repair also asset procurement and distribution. Individual and group time and project management to meet requested and negotiated project deadlines. IT Desktop Administrator – Redflex Traffic Systems - Glendale Arizona. September 2012 – May 2016 Primary front-line desktop technical support in a team environment for more than 500 employees across North America. Optimization and daily maintenance hardware and software to insure staff productivity and efficiency Improvements to workstation image deployment.
Implementation of and improvement to asset control and Hardware/Software inventory management. Microsoft SCCM 2010: General administration of user client machines. Minor scripting for client system configuration/patching. Mantis: Familiar with the use of software suite to track, work on and prioritize client reported issues and the use of some reporting features.
MS SharePoint 2007: Understand Document sharing and updating best use practices. Teams page administration. IP Printing and Print-server Administration: Set up of HP, Brother and Xerox enterprise plotters, printers and scanners for IP printing and imaging and configure client-side print properties for IP printing. Excellent Project Coordination Skills: Coordination with vendor on system trouble shooting and repair also asset procurement and distribution. Individual and group time and project management to meet requested and negotiated project deadlines. Proficiency in Multitasking: Balancing multiple issues and projects simultaneously with consideration to priorities and relevance. Systems Support Analyst – Brookline College - (Contract) - Phoenix Arizona. April 2012 – August 2012 Primary front-line desktop technical support technical support in an independent individual level for 300 employees and general student body at the Phoenix Campus.
Optimization and daily maintenance hardware and software to insure staff productivity and efficiency. Responsible for data-center routine maintenance including re-patching nodes, routing cables, repairing internal switch and server components, updating servers and installing hardware and software. Spearheaded initiative on IT and Audio/Video improvements for graduation ceremonies. Digium Switchvox Unified Communications Systems: Handled Daily and Emergency administration and repair/replace. To include emergency backup server implementation, importing user accounts and call queues. Building user accounts and call queues.
Dentrix Software Administration: Built a Dentrix Server/Client network for Dental Lab to mockup a Dental Office environment for student virtualization.
IP Printing and Print-server Administration: Set up of HP and Toshiba printers for IP printing, configure client-side print properties for IP printing.
ESet Network Security Suite: Daily client-side Break/fix operations. Fortinet Systems Administration: Assisted system administrator with tracking issues involving system optimization and configuration break/fix issues.
Audio/Video Setup Configuration and Integration into Network Systems: Hardware Break/Fix media center build and configuration and network integration.
Front End Administration of Polycom Phone Systems: Resolving user end break/fix issues, phone device setup from desk and PBX server.
SysAid IT Service Management: Familiar with the use of software suite to track, work on and prioritize client reported issues. IntelliAdmin Remote Control Suite: Familiar with use of software to assist in network remote users with break/fix issues. MS Exchange 2003-2010: General administration of client user accounts. MS Active Directory Administration: General administration of user client accounts. Minor scripting for client system configuration/patching
Excellent Project Coordination Skills: Coordination with vendor on system trouble shooting and repair. Individual time and project management to meet requested and negotiated project deadlines. Proficiency in Multitasking: Balancing multiple issues and projects simultaneously with consideration to priorities and relevance Desktop Support Analyst – EDMC - Phoenix Arizona. 2010 – 2012 Primary front-line desktop technical support in a team environment for more than 2000 employees in three different locations. Optimization and daily maintenance hardware and software to insure staff productivity and efficiency Responsible for data-center routine maintenance including re-patching nodes, routing cables, repairing internal switch components and installing hardware.
Improvements to workstation image deployment.
Implementation of and improvement to asset control and Hardware/Software inventory management. Altiris Deployment Center: General administration of user client machines. Minor scripting for client system configuration/patching.
Altiris Worker Report: Familiar with the use of software suite to track, work on and prioritize client reported issues and the use of some reporting features.
MS SharePoint: Understand Document sharing and updating best use practices. Citrix Terminal Environments: Adept in client system side troubleshooting and break/fix coordination with Citrix Server Administrator. Familiar with client-side terminal configuration. Front End Administration of Avaya Phone Systems: Resolving user end break/fix issues, phone device setup from desk. IP Printing and Print-server Administration: Set up of HP and Xerox printers for IP printing, configure client-side print properties for IP printing.
HEAT Client-Side Use and Issue Analysis: Installation, configuration and break/fix issue management; coordination with HEAT server administrator to address system wide performance and software functionality issues. Excellent Project Coordination Skills: Coordination with vendor on system trouble shooting and repair also asset procurement and distribution. Individual and group time and project management to meet requested and negotiated project deadlines. Proficiency in Multitasking: Balancing multiple issues and projects simultaneously with consideration to priorities and relevance. Technical Support Analyst – Apollo Group - Phoenix Arizona. 2006 – 2010 Met and exceeded company standards of performance throughout employment. Directly involved in development, implementation, documentation and training of MacOS Support Team and integration into general support covered services.
Obtained several internal department promotions.
Coaching and Training: Responsibilities included assisting students and staff with hardware and software troubleshooting from a call center environment.
Innovative Technical Support Professional: Able to Use Known Solutions and Develop New Ones. Trouble shooting many multiples of machines, networks and software versions lead to the necessity to develop unique techniques in computer system trouble shooting.
Excellent Project Coordination Skills: Individual and group time and project management to meet requested and negotiated project deadlines.
Proficiency in Multitasking: Simultaneous Trouble shooting, and ticket documentation as required in call center environment. HEAT Client-Side Use and Issue Analysis: Configuration and break/fix issue management; coordination with HEAT server administrator to address system wide performance and software functionality issues General Franchise Manager – Domino’s Pizza - Phoenix Arizona. 1996 – 2006 Raised several stores performance standards of a company low from a “One of Five Star” score to a “Five of Five Star” score. Worked with other general and regional managers improving delivery service times. Contributed to improving operation costs.
Continually accomplished outstanding store performance. Proficiency in Multitasking: High level of in store staff direction and delegation of all necessary functions within the store to maintain functional and profitable operation.
Excellent Leadership Performance: Improved overall store performance for several stores in the system regarding labor, food cost, delivery times, service numbers, sales and store cleanliness. Excellent Project Coordination Skills: Individual and group leadership time and project management to meet requested and negotiated project deadlines.
Education
South University, Online (Most Recent).
June 2010 – 2013
Maintained 3.68 GPA - Earned 92 credits.
BS IT Informatics (Incomplete)
Hobby and Academic, Related Skills and Experience
HTML and Java Script.
Java Programming.
C# Programming.
Batch Scripting
Application, Data and Web Host Server
Build/Configure/Implementation/Maintenance.
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