Rieschelle Roberts

San Luis Obispo, CA ***** Mobile: 805-***-**** ac5ni5@r.postjobfree.com

Strengths

Productive and polite despite many interruptions

Able to multitask and time manage under pressure

Communicates clearly and directly

Collaborates with other employees and management in development and evaluation

Professional Expertise

Human Resources

Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures

Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material

Select qualified job applicants or refer them to manager, making hiring recommendations when appropriate

Conduct new employee orientations

Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions and promotion opportunities

Interpret and explain human resources policies, procedures, laws, standards, or regulations

Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.

Advise management on organizing, preparing, or implementing recruiting or retention programs

Interview job applicants to obtain information on work history, training, education, or job skills.

Develop or implement recruiting strategies to meet current or anticipated staffing needs.

Schedule or conduct new employee orientations

Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.

Maintain current knowledge of Equal Employment Opportunity (EEO) such as the Americans with Disabilities Act (ADA).

Training new staff and explaining rules, procedures, computer programs and customer’s needs

Maintains quality service by following organization standards

Plan and manage recruitment and selection of staff

Plan and conduct new employee orientation

Identify and manage training and development needs for employees

Administer HR policies and procedures

Clerical/Administrative

Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.

Answer phone calls and direct calls to appropriate parties or take messages

Order all print materials, checking prices, figuring costs, preparing order slips, making payments and purchase orders

Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.

Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.

File and retrieve corporate documents, records, and reports.

Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.

Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.

Conduct reference searches, using printed materials, in-house and online databases

Recommend, select, and help locate or obtain merchandise based on customer needs and desires

Resolve customer complaints by providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Instruct and explain to staff on how to handle difficult and complicated sales

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others

Communicating, consulting and co-operating with other members of the school staff, including those having posts of special responsibility and parents/guardians to ensure the best interest of students

Contacted warehouse and publishers for bulk orders for businesses/corporations in the community

Teaching

Provide feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students.

Review class material with students by discussing text, working solutions to problems, reviewing worksheets and other assignments.

Provide private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests.

Monitor student performance and assist students with group and individual projects and assignments

Maintain records of students' assessment results, progress, feedback, or school performance, ensuring confidentiality of all records.

Collaborate with students, parents, teachers, school administrators to determine student needs, develop tutoring plans and assess student progress.

Prepare and facilitate tutoring workshops, collaborative projects, or academic support sessions for small groups of students.

Communicate students' progress to students, parents or teachers in written progress reports

Identify, develop, and implement intervention strategies, tutoring plans and individualized education plans(IEPs)

Prepare for assigned classes and show written evidence of preparation upon request of immediate supervisors

Technology

Microsoft Office Suite: Word, PowerPoint, Outlook, Excel • Book Master • Lightroom • Kronos

Skilled internet researcher

Volunteer/Internship

I have volunteered in the Human Resource department at Cuesta Community College. This allowed me to stay up to date and to keep my skills sharpened while acquiring new.

Career Chronology

2012-2013 Gelişim Koleji: Head Teacher and Club Director, Izmir, Turkey

2011-2012 English Time ESL Instructor, Konak, Izmir

2001-2011 Barnes and Noble: HR Assistant/Recruiter, Lead Bookseller, Head Cashier, Special Orders Manager, ………Receiver, Lead Shelver, San Luis Obispo, CA

Education

Present Northcentral University: MBA Human Resource Management (Graduate 2019)

2009 University of La Verne: Bachelor of Liberal Studies emphasis Education

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