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Support Active Directory

Covina, California, United States
May 29, 2018

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**** ****** *** ****** **, Covina, CA ***** 310-***-****

Aaron Flores


To obtain a computer/network support position in the field of academia.

Summary of Qualifications

Experienced computer/network support specialist supporting large installation of Macintosh, PC and Linuxlabs. Excellent employee record and client communication skills.


2007 – to present

Loyola Marymount University

Los Angeles, CA

Technology Support Specialist

Altiris, SCCM imaging and updating of 300 computers within the school of business. Deepfreeze Admin, PDQ Deploy, Jamf, Deploy Studios for Mac

Provide computer support to more than 400 desktop and laptop.

Upgrade and test new and existing video and audio equipment.

Created and update an inventory for the College of Business computer hardware and software.

Working in a committee, established software standards inventory for the College of Business.

Manage all switches, routers and wireless access inventory for the College of Business.

Assist in video conference setup.

Support 2 Mac OS X lab and setup imaging on the network.

Set up new users and associated computer equipment.

Managed the migration of 130 computers from Windows XP to Windows 7.

Install, configure and upgrade software applications required by professors and students.

Provide support for both standard and custom software applications.

Assist Network Operations with connectivity issues.

Update College of Business intranet site.

Manage and support Fedora lab of 15 computers.

2006 - 2007

American Sterling Bank

Foothill Ranch, CA

Network Administrator

Maintained Active Directory.

Responsible for server farm (15) and all patches and upgrades.

Back up all critical data utilizing VERITAS Software and created and maintain tape library for on and off-site access.

Established inventory for hardware and software.

Helped establish security policy for network access.

Created a disaster recovery plan.

Monitor anti-virus systems.

Managed the overflow from the help desk when the call center was at full capacity.

Handle remote access via Citrix.

2002 - 2006

TeleInterpreters Corporation

Glendale, CA

Technical Analyst

Network administration of Windows 2000, XP, and 2003 servers.

Email administration to include new and existing users.

Backup administration to include servers and end users.

Anti-virus administration.

Interaction with vendors on hardware and software purchases.

Established network and end user standards.

Goldmine administrator.

Web design of company intranet site.

Administered Compaq Proliant servers.

Deployed and managed WSUS server.

Mac and XP Desktop support.

Managed network switches and routers.

2000 -2002

Symantec Software Corporation

Santa Monica, CA

Associate Technical Analyst

Helpdesk support utilizing Remedy to log and track support calls to completion.

Responsible for Arcserve/Veritas tape backup system.

Upgraded network infrastructure including Cisco Catalyst 5500 to the Catalyst 6509.

Installation and desktop/phone support of hardware and business software including Norton Antivirus, Norton Internet Security and Norton Utilities.

Responsible for the network physical plant inventory, support of wireless LANs, and support of special projects involving the network connectivity.

Technical Expertise

Server 2003 and 2008, DOS, NT 4.0, 95, 98, 2000, XP, Vista, Windows 7, 8, 10, Mac OSX, Fedora Operating systems.

LDAP/Active Directory and network administration

Symantec Antivirus Corp., Trend Micro Antivirus, McAfee Antivirus

SCCM, Altiris, LANDesk, Personal Firewall, VNC, PDQ Deploy, Jamf, DeployStudio for Mac

Microsoft Office 2008, 2010, 2016, 365

WSUS update server, Citrix Meta Frame

Lucent PBX

Remedy Helpdesk Software, Trak IT Helpdesk Software, Service Now

Veritas Backup

Lotus Notes, Exchange 2008

HTML, ASP, Java script, Adobe CC, FrontPage, DreamWeaver



California State Polytechnic University

Pomona, CA

Bachelors of Science in Computer Information Systems

Dean’s List at Pasadena City College

Macintosh Technical Certification


References are available on request.

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