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Sr. Instructional Designer and Technical Writer

Raleigh, North Carolina, United States
May 28, 2018

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Professional Overview

Objective: Seeking a position as an instructional designer, course developer, or technical writer

Tina V. Abplanalp Czlonka has a diverse background with over 25 years’ experience in instructional design, e-learning SCORM-compliant course development, training, documentation, online help development, consulting, project development, and management. She is a detail-oriented problem solver who thrives on challenging projects. For the past twenty years at Computer Aid, Inc. (CAI), she has worked as a Senior Instructional Designer, administrator of CAI University’s Learning Management System, SharePoint administrator, training and documentation developer, and technical writer. She has worked extensively in training, developing, and documenting work processes for CAI’s Application Support Outsourcing (ASO, Legacy Application Support, and Managed Maintenance) products, including online help development, testing, and configuration management for Tracer, CAI’s proprietary ASO tool. For the past five years she has been involved in Transitions, Assessments, and Delivery Quality Assurance for U. S. and international ASO engagements.

Ms. Abplanalp Czlonka’s expertise includes using Microsoft Office Professional and various applications for e-learning course authoring, software simulations, demos, graphics, web development, presentations, and audio-video editing. She is skilled in all phases of Instructional Systems Design, including using the ADDIE framework, Bloom’s Taxonomy, and working with Agile projects. She has a strong understanding of the SDLC, SEI-CMM, ITIL, Six Sigma, and KPIs. She is experienced in using multiple proprietary applications and databases for office, project, and help desk management. Her extensive background includes work with IT, healthcare, electronics, tax, and transportation industries, educational institutions and federal, state, and private grant-funded projects.

Technical Disciplines

Operating System: Windows

Office: Microsoft Office Professional: Word, Excel, PowerPoint, Publisher, InfoPath, Access, and Adobe Acrobat, Google Apps

e-Learning Authoring and Software Simulation: Adobe Captivate, Articulate Storyline, Camtasia, RapidBuilder, RapidExam, Toolbook (SumTotal)

Audio/Video/Graphics: Visio, Snag-It, VideoPad, WavePad, Adobe Audition (audio editing), Adobe Photoshop

Learning Management System: SharePoint Learning Kit (SLK), NetLEARN, Moodle

Online Help Development: MadCap Flare, RoboHelp

Project Management: Microsoft Project

Document Management and Storage: SharePoint and SharePoint Designer

ITSM/Source Control/Help Desk: ServiceNow, Team Foundation Server (TSF), BMC Service Desk Express, Visual SourceSafe (VSS)

Videoconferencing: Level 3 Communications (CenturyLink), JoinMe, WebEx, iLinc, GoToMeeting

CAI Proprietary Software: Tracer, TracerNow (ServiceNow platform), ASM Dash (Reporting and Analytics), AMI, APO

Professional Experience

Computer Aid, Inc. Sr. Instructional Designer March 1998 – Present

Harrisburg, PA Sr. Documentation and Training Developer

As a Senior Instructional Designer and Training and Documentation Developer, Ms. Abplanalp Czlonka has designed and developed instructor-led, multimedia, and web-based training, exams, and related materials for both internal and external customers. She is highly skilled in all phases of Instructional Systems Design and development processes and serves as an administrator for CAI University’s Learning Management System. She has an extensive background in documenting business and software development processes, procedures, and operations, and developing online help for software applications. She has expertise in aligning CAI’s work processes with ITIL v3 and CMM (Capability Maturity Model), providing integration of training and documentation for Application Support Outsourcing and Tracer (ASO Service Management tool). While at CAI, Ms. Abplanalp Czlonka:

Provided consulting services for Assessments, Transitions, Transition Quality Assurance, and Delivery Quality Assurance for Application Support Outsourcing (ASO) engagements both in the United States and for CAI’s International Partners.

Conducted needs assessments and gap analyses, estimated, developed, and managed documentation, online help, and training projects.

Developed business process samples, templates, checklists, and instructions

Designed and developed instructor-led and web-based training, software simulations, tests, and guides for participants, trainers, and system administrators.

Created demos, presentations, tools, and materials for marketing and sales.

Developed training videos, exams, facilitator tools, and materials for CAI’s Catalyst Leadership Training Program, Human Resources, and Legacy Application Support Team Leader courses.

Served as administrator and designer for SharePoint Knowledge Communities, as well as CAI University’s Learning Management System, and provided Level 2 and 3 support for CAI-U sites and online courses.

Designed and developed train-the-trainer programs and facilitator guides, including testing, quality control, and tracking tools.

Designed and developed application and business process documentation, including online help, and process and operations guides for both internal and external customers.

Provided software configuration management and customization for proprietary software.

Beta tested software applications, reporting tools, and training materials, provided analysis and recommendations for improvement.

Was responsible for cataloging, maintaining, archiving, and updating over 100,000 files of intellectual property in knowledge communities and document repositories.

Developed training-related knowledge cartridges for Advanced Management Insight (AMI) based on the People Capability Maturity Model.

Technical Skills Applied: Microsoft Office Professional, Adobe Captivate, SharePoint, SharePoint Learning Kit (SLK), Adobe Acrobat, Microsoft Project, Visio, NCH Software Suite (VideoPad and WavePad), RapidBuilder, RapidExam, Toolbook (SumTotal), Adobe Photoshop, Adobe RoboHelp, Microsoft Producer, Windows Movie Maker, Level 3 Communications (CenturyLink) Videoconferencing, WebEx, GoToMeeting, iLinc, CorelDraw, Adobe Audition, SnagIt Studio, ServiceNow, Team Foundation Server, BMC Service Desk Express, Microsoft Visual SourceSafe.

CAI Proprietary Software: Tracer, TracerNow, ASM Dash (analytics and metrics), AMI, APO.

Recognitions: Presidential Award for Excellence, Employee of the Quarter

Harrisburg Area Community College Training and Remedial Specialist

Organization for Business and Industry Project Consultant/Instructor/Author

Harrisburg, PA

Taught classes and workshops, developed training materials and curricula, tested and analyzed skill levels, and tracked student progress.

Coordinated job-training and core curriculum classes in reading, English, language arts, and math for the following job training programs: office technology, healthcare (nursing, EMT, and phlebotomy), medical billing, cooking prep-chef, manufacturing, machining, and trucking.

Diagnosed learning deficiencies, prescribed individual education and training plans, and provided educational and job-related counseling for programs funded by state and federal government grants, as well as private enterprise.

For the Organization for Business and Industry:

oDesigned and implemented a million dollar training program for the railroad industry to improve basic reading competencies of future railroad employees throughout the northeastern corridor of the U.S.

oAuthored the training manuals and materials.

oTaught classes and workshops and trained all trainers for the program.

oTested training participants, analyzed test scores, tracked student progress, and maintained training and test records of hundreds of students in the program.

oAnalyzed overall student and project progress and reported program statistics to supporting industries.

Sylvan Learning Centers Teacher/Tester

Camp Hill, PA

Responsible for testing and assessing student skill levels for placement in individualized tutoring classes.

Taught reading, language arts, science, math, study skills, and SAT preparation classes.

CP Industries Office Manager

York, PA

Provided administrative support, handled payroll, accounts payable, shipping/receiving, inventory control, and bank reconciliation.

Maintained payroll records and time data for all staff and ensured adequate staff was available for fluctuating production demands.

Communicated directly with customers and sales staff, took product orders, and scheduled delivery of products with U.S. and Canadian shipping firms

Arranged shipping and receipt of raw chemicals, equipment, and supplies.

Calculated the correct type and amount of raw materials and chemicals to order on a daily basis depending on the final products required and shipping and delivery deadlines. Controlled inventory based on day-to-day fluctuations of chemicals obtained and final products delivered.

Oil City Area School District (PA) Reading Specialist/Teacher

Clarion Area School District (PA)

Taught remedial reading and math, developmental reading, science, and GED classes.

Coordinated remedial services for public, parochial, and private schools.

Provided diagnostic and prescriptive services, tested students for program placement, and developed individualized educational plans for students.

Communicated with parents and staff members on student progress and achievement.

Supervised and trained staff members and instructional aides.

Wrote federal and grant proposals, maintained program budgets, and purchased materials, equipment, and supplies.

Taught parent and teacher workshops.

As a liaison with Clarion State University (PA):

oCoordinated a program where college students enrolled in teacher preparation courses tutored hundreds of elementary students in remedial classes.

oSupervised college students in teacher-training programs and graduate students in reading specialist programs.

oServed on the advisory board of Clarion State University for improvement of teacher training and certification standards.

Education and Certifications

Numerous online courses, webinars, and workshops in e-learning, instructional design, web development, graphics, multimedia, and implementation of reading and math education programs

Advanced Certificate in Instructional Design

Certificate – CAI’s Catalyst Leadership Training Program

Clarion State University and University of Pittsburgh (PA)––Computer Science, Supervision, Office Management, and Psychology

Clarion State University (PA)

M.Ed. Degree: Reading Education

B.S. Degree: Biology and General Sciences

University of Pennsylvania (Philadelphia, PA)––Medical Technology

Instructional II Certificate, Pennsylvania––Reading Specialist, Biology, General Sciences

Master Teacher recognition in Pennsylvania

Related Experience

Judge for Brandon Hall’s Annual Excellence in Learning Awards

Writer for newspaper publishing company

Special interest in genealogical research, graphics, and web design

Provided technical support for genealogical software and websites


References available upon request

Contact this candidate