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Customer Service Administrative Assistant

Denver, Pennsylvania, United States
May 28, 2018

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Vicki K Nixdorf

*** ******** *** *****, ******, PA 17517



An accounting position where I can expand upon my knowledge of accounting principles using previously learned skills.


I have 25+ years of office experience. From opening and distributing mail, Accounts Receivable, Accounts Payable, Payroll, Purchasing, Billing, and Receiving to Maintenance management skills. Proficient with many office word processing and spreadsheet programs. Proficient with all Microsoft Office programs, Peachtree, Quicken/Quick Books, and Timberline software programs. Proven skills in learning new computer applications quickly. Self-motivated to make independent decisions and work with little supervision. Accurate, honest, dependable, and reliable.

Work History

Compleat Restorations, 702 Pointview Ave, Ephrata PA 17522 11/03/11 - Present

Accounts Receivable, Accounts Payable, Billing:, Payroll Entries: Responsible for receiving incoming checks and applying against proper customer account. Reconcile daily deposit to entries posted in Timberline. Complile necessary paperwork (po's, packing slips) to verify purchases and subcontractor invoices. Obtain required signatures on invoices & enter into A/P system for payment. Run weekly check run, attach appropriate invoices, obtain signature & mail checks with proper documentation. Enter all billing information into computer per billing sheet. Print invoices and mail with all needed paperwork. Enter job costing information per daily time sheets from employees. Reconcile entries to spreadsheet of employee hours. Ensure that all employees hours are correct on a weekly basis and OT is entered for accurate pay checks. Monthly reconciliation of credit card purchases, Visa, Lowes, Home Depot & Gas card. Answer phones as needed, filing, month end reports for sales. Research and assist Project Managers and others to ensure charges and time entries are correct on jobs.

Cadmus, Science Press Div, 300 West Chestnut St, Ephrata, PA 17522

Accounts Receivable (12 yrs): Applied incoming payments (average deposit $500,000 per day) to corresponding customers accounts, reconciled deposit slips to A/R totals, daily & monthly, mailed statements noting any overdue balances. Researched any payment discrepancies and contacted customers to resolve payment issues. Aided auditors at the end of the fiscal year with paperwork and research.

Accounts Payable (5 yrs): Checked accuracy of invoices to purchase orders and receiving documents. Coded invoices for payment per payment terms and general ledger account number. Compiled invoices & related checks (average 50 checks per week) to receive signatures from CFO for payment. Separated checks & mailed with appropriate documentation. Researched balances due on statements received. Contacted vendors concerning discrepancies in invoicing. Aided auditors at end of fiscal year with paperwork and research.

Payroll (10 yrs): Responsible for accuracy of 350+ employees’ paychecks processed weekly. Reconciled daily time sheet hours to time clock punches for 275 plant employees.. Researched missing or incomplete information to insure accuracy of each paycheck. Distributed pay checks on a timely basis. Generated weekly/monthly federal and local tax and voluntary deduction reports, processed payments online or printed checks and mailed to appropriate agency. Reconciled payroll totals on a monthly basis. Completed quarterly and year end tax forms including W-2’s. Mailed all paperwork to appropriate taxing authority with corresponding documentation. Reviewed and recorded scheduled vacation days on correct payroll weeks to insure proper payment. Reviewed and recorded new and changed voluntary and involuntary payroll deductions including insurance premiums, credit union, savings bonds, and 401K, child support, and tax assessments for accuracy. Made appropriate adjustments to data base to insure accurate deductions were taken off of paychecks. Processed payroll for New York sales office. Calculated appropriate tax amounts for city and state deductions. Paid weekly deductions to appropriate taxing authority on weekly basis. Reconciled yearly taxes and completed tax forms.

Maintenance Administrative Assistant (7 yrs) : Updated computerized parts inventory on a daily basis and ordered parts as needed to replenish stock. Ordered repair parts for mechanics. Completed paperwork for incoming parts and supplies. Recorded daily machine maintenance in data base. Reported hours worked to payroll. Scheduled vacation days by maintenance employees. Scheduled preventative maintenance on machines as required.

Accounts Receivable/ Customer Service: John F. Martin & Sons, 55 Lower Hillside Rd, Stevens, PA (3 years)

Processed incoming payments (125-250 payments/day). Applied payments to appropriate customer accounts. Reconciled driver’s delivery paperwork with payments. Notified customers of discrepancies with payments. Called customers regarding past due balances. Reconciled data input to daily bank deposit, $75,000 - $750,000, average deposit was $200,000 per day . Computed 3 salespersons' commissions on a daily basis & reported to payroll bi-weekly. Answered 6-line telephone and directed calls to appropriate person. Customer service, enter customers orders into computer. Interviewed customers and clients to assess their immediate needs for products and services. Picked up mail at Post Office, delivered paperwork to accountant, took daily deposit to bank, and made other deliveries, as needed, upon absence of CEO.


Associate Degree in Accounting and Computer Info Systems from Central Penn College, Summerdale, PA

Continuing education courses at Millersville University and Elizabethtown College toward Bachelor’s Degree in Accounting.

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