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Business Analyst/Program Manager/Operation Manager

McLean, Virginia, United States
May 28, 2018

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Nan Jiang

**** ******* **, ******, ** 22101 M: 571-***-**** E-mail: Highlight

* ***** ** ********** ** operation management, especially in the fields of research operation analysis and customer service management

3 years of experience working as program/project manager to drive organizational effectiveness and accuracy by analyzing data, building relationships, and designing operational process

A highly organized, detailed-oriented, self-motivated, team-oriented and multitasking individual

Expertise in training, event management, and documentation management

Learn new technologies and methodologies fast and accurately

Strong work ethic, integrity, customer service and communication skills

Excellent in leading teams, working within teams and contributing independently

Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, SAS, SQL

Master degree in economics (USA), bachelor degree in applied economics (China) Professional Experience

Research Operation Analyst (03/2014–08/2015) Tsinghua University–Beijing, China Development Center of Humanities and Social Sciences

Research Operation Management: Led a team of 5, provided operation management to improve consistency, efficiency and compliance in support of financial and tactical objectives

Provided operation analysis of 77 institutes for annual review, worked with grant managers to optimize resource allocation, and reported results to the vice president of the university to ensure leading research status in their respective fields in China

Managed and analyzed data of SSCI (Social Sciences Citation Index) and A&HCI (Arts & Humanities Citation Index), measured key performance indicator actual versus objectives on publication performances and provided insights to research directors from 9 schools and 28 departments

Obtained alliance with grant managers to conduct applications reviews, and established 3 new university level research institutes which are now leading organizations in their respective fields

Project Management: Acted as project manager and client representative of campus building project, program building functions and coordinated with architects to conduct and accelerate the design process of Humanities and Social Sciences Complex Building (213,125 sqft above grade, $24M, 2013-)

Served as a liaison with 16 divisions in an effort to ensure timely and accurate processing by organizing weekly conference and communicating with key representatives on a daily basis

Balanced building functional requests and minimized conflicts among 3 departments, successfully coordinated related directors to adjust requests by integrating relevant space

Convinced investors to make bigger contributions based on the plan of future expansion

Learnt fast and accurately to identify key factors in unfamiliar fields

Event Management: Managed major events by using skills of communication and relationship management

Organized Series of Advanced Humanities and Social Sciences Seminars (150-200, bimonthly), which were highly reputed by academia and publication industry

Documentation Management: Provided documentation management for the center

Conducted data collection and compiled the 2013 Yearbook on 37 Schools and Departments Program Manager (07/2012–02/2014) Tsinghua University Library–Beijing, China

Operation Management: Led a team of 5, provided operation management on interlibrary loan service with the funding policy impact and compliance issues by interpreting data, building relationships, and designing process to drive organizational effectiveness and accuracy

Increased the international interlibrary loan service accomplishment rate from 72% to 93% (top 1 among 570 university libraries in China) and decreased the total cost by 10% (top 1 in profit among 6 service divisions in the library) by redesigning process order between domestic and international interlibrary loan services

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Increased the valid data rate from 71% to 98% (top 1 among 6 service divisions in the library) by optimizing interlibrary loan service data collection process from depending on librarians to follow up the entire procedure to only tracking cases in the last stage

Sought partnership opportunities with international interlibrary organizations, existing and potential clients from foreign universities and institutes

Drove implementation of new process and procedure to collect, organize, display interlibrary loan data internally and externally on weekly, monthly, and quarterly basis (top 1 in annual review among 6 service divisions in the library)

Event and Training Management: Managed major events and trainings for the library by using skills of communication, relationship management, and public speaking

Led a team of 10, organized the annual International Students and Scholars Orientation Fairs, delivered welcome speech and training on library utilization to 1,200-1,300 students (top 1 among 8 orientation activities according to survey)

In charge of international affairs, communicated with 120 directors and representatives of foreign libraries and provided a report on international service developments to successfully supported event management in Centennial Anniversary of Tsinghua University Library Program Coordinator/Data Analyst (11/2009–06/2012) Tsinghua University Library–Beijing, China

Operation Management: Assisted program managers to monitor and analyze operation process of interlibrary loan service and subject service

Obtained alliance with interlibrary loan service team, responded to inquiries on operations from directors of library and other divisions, and monitored data accuracy in 10 library systems

Updated subject service management with budget to actual by optimizing funding allocation, merging similar projects, and cooperating with other divisions to simplify data collection process

Event and Training Management: Played a key role to manage major events and trainings by using skills of communication, relationship management, and public speaking

Drafted event manual for major international cooperation initiatives, such as IFLA (The International Federation of Library Associations and Institutions)- CHINA Promotion Campaign

Delivered training on library utilization to 3,000 undergraduate students (top 5 among 37 library training courses)

Data Analysis: Performed a large variety of data tracking and analysis projects for the library utilizing SAS, Web of Science and Excel, and drafted recommendations to enhance system productivity

Assessed the subject service for School of Economics and Management, and by adoption of the recommendations of the assessment the satisfaction rate has increased by 23%

Assessed the research performances in Chinese publications through analyzing data of Chinese Journal Citations, providing conclusion and suggestions to other divisions

Assessed the academic performances by analyzing data of undergraduate dissertations in 34 academic programs throughout the university and reported to academic evaluation divisions Intern (09/2006–07/2007)

The Beijing Organizing Committee for the Games of the XXIX Olympiad–Beijing, China

Analyzed the operation data of Olympic venues, and assisted to organize and manage test games Education

University of Illinois at Urbana Champaign, Urbana, IL, USA MS in Economics (August 2008) Beijing Institute of Technology, Beijing, China Bachelor of Economics (July 2007) Additional Skills

Office: Microsoft Word, Excel, PowerPoint, Project, Visio, Outlook, Adobe Photoshop, Adobe Illustrator

Data Analysis: SAS, SQL, STATA, SPSS, RATS

Language: Chinese (Native speaker), English (Full professional proficiency) Other Information

Authorized to work in US (without sponsorship)

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