Manager Customer Service

SUMMARY

SKILLS

EXPERIENCE

CLAUDIA DE ARAUJO

*** ******* **, *******, ** 01721 H: 774-***-**** C: 774-***-**** ***************@*****.*** Accountable Retail Manager demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.

Approachable

Team leadership

Shift checklists

Excellent multi-tasker

Store planning and design

Banking and financial services

background

Inventory control procedures

Dedicated team player

03/2006 to 02/2017 General Manager

Boston Market - Framingham, MA

Kept abreast of the latest trends and recommended enhancements that would challenge and refine the company's product offerings. Upheld quality standards by monitoring and correcting work. Collaborated with support personnel to affect satisfactory and timely solutions to diverse issues.

Promoted dynamic, positive and memorable guest experiences. Utilized strategic and forward-thinking business techniques to maximize turnover. Served as mentor to junior team members.

Reduced and controlled expenses by being the one to order, receiving and execute physical inventories.

03/2017 to 04/2018 Assistant Manager

Panera Bread - Framingham, MA

Encouraged sales associates to cross-sell additional products and services to purchasing customers.

Handled all employee scheduling so that the restaurant was properly staffed for every shift.

Efficiently addressed customer issues to ensure quick and successful resolution. Received and processed cash and credit payments for in-store purchases. Communicated information to customers about product quality, value and style. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.

Maintained friendly and professional customer interactions. Informed customers about all product lines and services offered by the company.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

EDUCATION AND TRAINING

CERTIFICATIONS

Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

1988 Pedagogy

Don Bosco Educational Association - Resende, Rio de Janeiro Major in School Administration

ServSafe 2016-2021

Choke-Class

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