Customer Service Representative

Cheryl Mason

Home Phone 520-***-****

Email ***************@***.***

Education

Northern Arizona University, Flagstaff, AZ

B.A., Theatre, Minor: Journalism, 1987

GPA: 3.00, Major GPA: 3.00. Episcopal Canterbury Fellowship, Arizona Playmakers, Who's Who Among American College and University Students.

Capabilities

•Familiar with Microsoft Word Experienced at negotiating multiple computer programs Team player Experience with inventory and cash handling

Strong customer service

Employment History

Cimarron Medical Informatics, Tucson, AZ

Receptionist, 1998 - Present

General office duties including receiving calls and routing to appropriate staff, copying, filing, mail, handle bank deposits as needed.

Convergys, Tucson, AZ Pharmacy Technican Trainee 2016-2017

Answer calls regarding prescription refills, order status, general information as needed

C3, Tucson, Az

Customer Service Representative, 2013 - 2016

Provide first-call resolution for inbound orders, accounts receivable and other customer concerns as needed. Also worked on two Medicare open enrollment campaigns as licensed insurance agent.

Afni, Tucson, AZ

Customer Service Representative, 2013 Provide first call resolution for wireless plan changes, accounts receivable,

first level technical support.

Optum RX, Tucson, AZ

Customer Service Representative, 2012 - 2013

Contract position, providing first call resolution for inbound orders, accounts receivable and other customer concerns as needed.

APAC, Tucson, AZ

Customer Service Representative, 2010 - 2012

Provide first call resolution for inbound orders, accounts receivable and other customer concerns as needed.

JC Penney, Tucson, AZ

Sales Associate, 2001 - 2010

Customer assistance including all cash register functions, maintain and replenish merchandise on floor, inventory, open new charge accounts.

Certified bra fit specialist. Three time Bronze level achiever for new credit accounts.

Robinsons May, Tucson, AZ

Sales Associate, 1989 - 2001

Customer assistance including all cash register functions, maintain and replenish merchandise on floor, inventory, new charge accounts. Diamond Star for outstanding customer service 1991-2001, multiple Selling Star awards for monthly sales, four time member of President's Club for yearly sales.

Computational Analysis Corporation, Tucson, Arizona

Receptionist/Data Entry, 1987 - 1988

Greet clients, direct incoming phone calls to appropriate staff, enter coded information into computer database. other general office functions as needed.

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