Customer Service Data Entry
Resume:
Angie L. Owen
Chester, Virginia 23831
***********@*****.***
SUMMARY OF QUALIFICATIONS
Takes personal responsibilities for the quality and timeliness of work and archives results with little oversight.
Adapts to changing business needs, conditions and work-related responsibilities.
Wide experience in Medicare and Marketplace call center operations.
Set performance goals to meet customer expectations, efficiency levels, and quality assurance standards.
CLEARANCE
United States Citizen
EXPERIENCE
UPS
Customer Service Associate November 2017-December 2017
Provided product/services information, and resolved any emerging problems that
customer’s accounts might face with accuracy and efficiency.
Understood UPS services, products, systems and procedures.
Handled incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner.
Provided updates for pickup.
Identified and recorded customer concerns or issues.
XEROX/CONDUENT
Eligibility Worker November 2016-April 2017
Review PDF for case being worked @ that time
Determine eligibility for Medicaid/approve or deny
Add notes to each case worked
Upload and search DOCS in DMIS and Oracle
Verifying FIBS code in Oracle
Send NOA letter to Clients
CHECK CITY
TELLER November 2015-June 2016
Process and maintain records of customer loans. Enter customer’s transactions into computer in order to record transactions and issue computer generated receipts.
Count, verify and post armored car deposits.
Count daily inventories of cash.
Monitor bank vaults to ensure cash balances are correct.
Perform clerical tasks such as typing and filing.
Resolve problems or discrepancies concerning customer accounts.
Examine checks for endorsements and to verify other information such as dates, bank names, identification of persons receiving payments and the legality of the documents.
General DYNAMICS INFORMATION TECHNOLOGY-HEALTH AND CIVILIAN SOLUTIONS DIVISION ASSOCIATE SPECIALIST September 2010 – November 2015
Comply with HIPAA law and regulations to protect client confidential information.
Provide high-quality customer service and accurate information to Medicare beneficiaries and Marketplace consumers. Handle caller inquiries at high call volumes.
Attend weekly trainings and team meetings to review policy or procedural updates.
Review and follow all contract requirements, policies, and procedures.
BIZPORT
QUALITY CONTROL SPECIALIST March 2007 – August 2008
Review documentation to ensure files are compliant with company standards.
Track and complete error reports for production staff. Provide feedback to management staff.
PPD
SAMPLE COORDINATOR August 2006 – March 2007
Analyze and review samples for accuracy. Organize information for authorized personnel.
Assist group leaders with the revision and addition of applicable SOPs.
DEPARTMENT OF FORENSIC SCIENCE
FORENSIC EVIDENCE SPECIALIST December 2004 – May 2006
Receive and return evidence submissions to law enforcement agencies. Data entry.
Initiate chain of custody records; maintain security, store evidence and transfer evidence to examiner.
Transport evidence, supplies, equipment, etc. as necessary.
DEPARTMENT OF FORENSIC SCIENCE
FORENSIC OFFICER September 2001 – December 2004
Monitor activities at laboratory, building access and visitors to ensure the compliance of safety policies.
Report any unusual or emergencies conditions to appropriate authorities. Monitor surveillance cameras.
Adhere to safety and security procedures.
SEASONS MORTAGE GROUP
TAX ADMINISTRATOR March 1999 – May 2000
Responsible for all aspects of tax preparations real estate taxes on property for ten states within the U.S.
Manage, review and prepare U.S. Federal and State income tax estimated payments and submission.
Attend tax seminars to monitor and identify tax development for planning and compliance.
Handle IRS and State tax notices.
VIRGINIA EMPLOYMENT COMMISSION
OFFICE SERVICE ASSISTANT April 1994 – December 1998
Data entry, responsible for entering quarterly unemployment taxes and wages into a computer database.
Process wages and tax data quarterly. Comply with State laws, policies and procedures.
EDUCATION
Applied Science Associate Degree John Tyler Community College
Cosmetologist Richmond Technical Center
High School Diploma Armstrong High School
References
Available upon request.
Contact this candidate