Ying Yu

***-**** ******** ******

Richmond, BC V*X 4K2

ac5ndw@r.postjobfree.com

289-***-****

WORK EXPERIENCES

Assistant Manager

Naturalizer, McArthurGlen Designer Outlet Vancouver Mar. 2018-Present Richmond, BC, Canada

Support the Store Manager in the daily operations of a retail store

Assist the Store Manager in planning and implementing strategies to attract customers

Monitor and maintain store inventory

Resolving customer issues to their overall satisfaction Administrative Assistant

SXT Learning Centre Oct. 2017-present

Richmond, BC, Canada

Answer questions and address complaints

Answer guest calls and record details of each conversation for future follow-up

Monitor office supplies and place orders when necessary

Keep updated records and files

Sales Associate

Folli Follie, McArthurGlen Designer Outlet Vancouver Oct. 2017-Mar. 2018 Richmond, BC, Canada

Greeting customers, responding to questions, introducing store products and promotions to customers.

Providing outstanding customer service.

Cross-selling products to increase purchase amounts

Establish, develop and maintain positive business and customer relationships Sales Associate

Hudson's bay Richmond Centre Oct. 2017-Jan. 2018

Richmond, BC, Canada

Present, promote and sell products/service to customer

Coordinate sales effort with team members and other departments

Continuously improve through feedback

Operating cash registers.

Travel Consultant

Shenyang China International Travel Service Jun. 2017-Sep. 2017 Liaoning, China

Make customers feel welcome through face to face, email, or phone inquiries

Rapport with clients and give them valuable advice

Work directly with suppliers include: airlines, accommodation providers, insurance brokers and more

Front Desk Agent

Tianxing International Hotel Jun. 2015-Oct. 2015

Liaoning, China

Provide quality customer service for guests

Professionally answer or transfer phone calls to appropriate department

Manage customer complaints; deal with the problem raised by guest

Help guests check in and check out

Go through the formalities of the accommodation for the guests, gathering, arrange the guest’s room

Server

Wind Japanese & Thai Restaurant Dec. 2014-May 2015 Niagara Falls, ON, Canada

Serve the dishes for guests

Clean the back of house

Prepare the appetizers and desserts

SUMMARY OF SKILLS

Ability to speak Mandarin and English

Highly responsible and reliable at work

Patient, have strong self-motivated awareness and interpersonal skills

Be able to do the basic Office Software. (Word, PowerPoint and Excel)

Work well under pressure

Remarkable ability to work in a team and independently

Knowledge of office management and basic bookkeeping

Strong communication and people skills

Good organizational and multi-tasking abilities

VOLUNTEER EXPERIENCES

Benchmark restaurant, Niagara College Feb. 2015

Niagara-on-the-lake, ON, Canada

Take orders for customers and introduce menus

Serve dishes and clean tables

Chef Series (Michelin-starred chef) Event Mar. 2015 Cafeteria of Niagara College, Niagara-on-the-lake, ON, Canada

Welcome customers and show them the direction of event holding place

Prepare food and beverage for customers

Serve dishes and clean tables

Victoria Highland Games and Celtic Festival May 2017 Topaz Park in the City of Victoria, British Columbia, Canada

Merchandise vendor coordinator

Gate volunteer coordinator

Logistics Coordinator

Info tent helper.

EDUCATION

Niagara College, Niagara ON-The-Lake, ON, Canada Sept. 2014 to May 2016 Course: Hospitality Management--- Hotel and Restaurants (co-op) Royal Roads University, Victoria, BC, Canada Sept. 2016 to Sept.2017 Course: Bachelor of Arts in Global Tourism Management AWARDS AND CERTISFICATES

Ontario Worker Health and Safety Awareness.

Smart Serve Certification.

Wine Council of Ontario

Food Safety Certification

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