Assistant Manager
Resume:
Ying Yu
Richmond, BC V*X 4K2
**********@*****.***
WORK EXPERIENCES
Assistant Manager
Naturalizer, McArthurGlen Designer Outlet Vancouver Mar. 2018-Present Richmond, BC, Canada
Support the Store Manager in the daily operations of a retail store
Assist the Store Manager in planning and implementing strategies to attract customers
Monitor and maintain store inventory
Resolving customer issues to their overall satisfaction Administrative Assistant
SXT Learning Centre Oct. 2017-present
Richmond, BC, Canada
Answer questions and address complaints
Answer guest calls and record details of each conversation for future follow-up
Monitor office supplies and place orders when necessary
Keep updated records and files
Sales Associate
Folli Follie, McArthurGlen Designer Outlet Vancouver Oct. 2017-Mar. 2018 Richmond, BC, Canada
Greeting customers, responding to questions, introducing store products and promotions to customers.
Providing outstanding customer service.
Cross-selling products to increase purchase amounts
Establish, develop and maintain positive business and customer relationships Sales Associate
Hudson's bay Richmond Centre Oct. 2017-Jan. 2018
Richmond, BC, Canada
Present, promote and sell products/service to customer
Coordinate sales effort with team members and other departments
Continuously improve through feedback
Operating cash registers.
Travel Consultant
Shenyang China International Travel Service Jun. 2017-Sep. 2017 Liaoning, China
Make customers feel welcome through face to face, email, or phone inquiries
Rapport with clients and give them valuable advice
Work directly with suppliers include: airlines, accommodation providers, insurance brokers and more
Front Desk Agent
Tianxing International Hotel Jun. 2015-Oct. 2015
Liaoning, China
Provide quality customer service for guests
Professionally answer or transfer phone calls to appropriate department
Manage customer complaints; deal with the problem raised by guest
Help guests check in and check out
Go through the formalities of the accommodation for the guests, gathering, arrange the guest’s room
Server
Wind Japanese & Thai Restaurant Dec. 2014-May 2015 Niagara Falls, ON, Canada
Serve the dishes for guests
Clean the back of house
Prepare the appetizers and desserts
SUMMARY OF SKILLS
Ability to speak Mandarin and English
Highly responsible and reliable at work
Patient, have strong self-motivated awareness and interpersonal skills
Be able to do the basic Office Software. (Word, PowerPoint and Excel)
Work well under pressure
Remarkable ability to work in a team and independently
Knowledge of office management and basic bookkeeping
Strong communication and people skills
Good organizational and multi-tasking abilities
VOLUNTEER EXPERIENCES
Benchmark restaurant, Niagara College Feb. 2015
Niagara-on-the-lake, ON, Canada
Take orders for customers and introduce menus
Serve dishes and clean tables
Chef Series (Michelin-starred chef) Event Mar. 2015 Cafeteria of Niagara College, Niagara-on-the-lake, ON, Canada
Welcome customers and show them the direction of event holding place
Prepare food and beverage for customers
Serve dishes and clean tables
Victoria Highland Games and Celtic Festival May 2017 Topaz Park in the City of Victoria, British Columbia, Canada
Merchandise vendor coordinator
Gate volunteer coordinator
Logistics Coordinator
Info tent helper.
EDUCATION
Niagara College, Niagara ON-The-Lake, ON, Canada Sept. 2014 to May 2016 Course: Hospitality Management--- Hotel and Restaurants (co-op) Royal Roads University, Victoria, BC, Canada Sept. 2016 to Sept.2017 Course: Bachelor of Arts in Global Tourism Management AWARDS AND CERTISFICATES
Ontario Worker Health and Safety Awareness.
Smart Serve Certification.
Wine Council of Ontario
Food Safety Certification
Contact this candidate