Receptionist, Customer Service
Resume:
DIANE L. FOSTER
**************@*****.***
SUMMARY
Administrative/Financial Professional and Office Manager with experience working with management, customers and corporate staff on government 457 plans. Mastered strong customer service skills, banking background, set up personal files, coaching employees, problem solving, Account Receivables and supervisory experience. Record of mastering new challenges and a team player. Computer skills include: Word, Excel, PowerPoint, Outlook. Also ten key by touch 9408 strokes per hour. Received my Series 6 License.
EXPERIENCE
Johanson Transportation Services (JTS) 2017-2018
• Customer Service
• Invoicing
• Filing
• Temporary assignment
ADM (Archer Daniels Midland Company) 2017
• Customer Service
• Accounts Receivables
• Invoicing
• Mailings
• Excel & Word
• Worked there as a temp
RABOBANK, N.A. 2015-2016
• Worked on the COSMO Project inputting loans on system
• Worked on the IBS Project inputting insurance on the loans
• Worked there 13 months on special assignment thru AppleOne
DISNEY STORE, FRESNO, CA 2007-PRESENT
Cast Member
• Provide Good Customer Service to our guests
• Cashier
• Bring Disney Stories to life
The Disney Store was owned by Hoop Corporation (Children's Place) until May 1, 2008, when Disney Corporation purchased it back.
IMPERIAL IPFS, FRESNO, CA 2009-2013
Formally Imperial A.I.G. Credit Companies
Loan Servicing Administrator
Process loan agreements, obtain required loan documentation, and ensure acceptability of all forms prior to booking a loan
• Print all Web based Premium Finance Agreements after reviewing addressees, signatures, valid policy numbers, and any applicable state requirements
• Resolve all account contingencies within authority level, in a timely fashion
• Follow up for original premium finance agreements as required by state law
• Follow up for loss payee endorsements, when applicable
• Address any red flag issues to appropriate manager, in a timely fashion
• Make outbound calls to agencies to request necessary information to complete loan processing
• Provide legendary service to all customer inquiries by responding promptly and thoroughly to all requests
Formally A.I.G. Imperial – from 2009-2010 purchased by Premium Finance Services (PFA) renamed Imperial IPFS in 2010.
THE HARTFORD, Hartford, CT 1991 2009
Sales Support Specialist- Lead Secretary, Retirement Plans Group, Fresno, CA
Work closely with city and county entities (Plan Sponsors) with their 457 Deferred Compensation Plans. Work with participants on their accounts. Help train other Sales Support Specialists and help set-up offices, run office also known as an Office Manager, typing, reports, telephone and customer service. Hold Series 6 License.
• Work closely with plan sponsors with their 457 Plans
• Compile weekly, quarterly and monthly Reports.
• Open & process mail; research problems; order supplies.
• Work with Home Office on problems
• Received several Manager Awards
• Answer phones & help participants with their investments
• Good Data Entry Skills
• Set up Personal Files
EDUCATION AND PROFESSIONAL DEVELOPMENT
• Business College, Diploma, San Jose, CA
• Various courses through The Hartford’s Corporate University
• Cabrillo College, Aptos, CA - Various Business Classes
AWARDS
• Received Special Achievement Award from Hartford
• Management Award for Region from Hartford
• Various Employee of the Month Awards
• Letters from Clients thanking me for outstanding service
Volunteer with Boys & Girls Club, Frappe House, various schools through VolunteerEars, Salvation Army and Susan B Komen Breast Cancer Walk.
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