Customer Service Data Entry
Resume:
Noel Simpson
**** ******* **, ******** *****, Virginia 23454
*********@***.***
Objective: To advance in a position where I am able to use my excellent customer service skills and knowledge in Administration and Human Resources. Innovative, Challenges accepted.
SKILLS
Active Secret Clearance (September 2013)
Record-keeping and auditing
Writing and verbal communication
Personnel record keeping
Compiling statistical information and reports
Scheduling applicant interviews and appointments
Supply inventory assurance
Microsoft Office (Word, Excel, Outlook, Access)
Customer Service, communication, time management, independent worker.
Bookkeeping
Customer relations
Trusted key holder
Typing skills- 81 words per minute
EXPERIENCE
Logged and filed classified documents, trained and assisted subordinates and supporting units on how to apply for orders and travel claims on the defense travel system. Patrolled areas and allowed restricted area access for authorized personnel. Reviewed files for comprehensiveness and collected required background data for submission.
EMPLOYMENT HISTORY
Government Contractor
Reliance Government Solutions (Norfolk, VA)
Nov 2017- Present
Provide Civilian Mariners (CIVMAR) personnel administration and support to Military Sealift Command (MSC)
Perform data entry and retrieval utilizing MSC management systems.
Respond to information requests from MSC personnel in a timely manner.
Maintain vehicle logs for government vehicles, and organize receipts to be sent to Naval Facilities Engineering Command.
Schedule vehicle reservations and maintenance appointments for the command.
Prepare Weekly Pool Metric reports, maintaining the personnel N1 Brief, handling the daily excel spreadsheets. Provide Human Resource services such as check ins/outs, to Civilian Mariners while they are in the CIVMAR Support Unit awaiting an assignment.
Maintain the Isolated Personnel Recovery system. Key in checking for updates which is critical if CIVMAR is MIA or abducted if information is needed.
Operate various office machines including microcomputer, copier, fax machine, etc.
Leading Sales Consultant
ERA Real Estate (Newport News, VA)
Sept 2017- Nov 2017
Created company’s first employee manual including training and development.
Scheduled walk-throughs for multiple clients and booked meetings with mortgage brokers.
Updated MLS system.
Managed agents’ calendars.
Set up “meet and greets” with clients.
Set clients up with homes that match their criteria.
Greet visitors, callers and handled inquires directly or transferred them to appropriate individuals.
Yeoman
United States Navy (Norfolk, VA)
Sept 2013 – Sept 2017
Updated and maintained electronic applicant and employee personal records onboard the USS Harry S. Truman.
Observed all personnel privacy laws and confidentiality of information.
Processed salary change forms and documented variations if necessary.
Performed routine clerical work.
Composed and drafted all outgoing correspondence and reports for managers.
Trained new employees on multiple office programs and data entry software.
Tracked and filed administrative paperwork and personnel folders.
EDUCATION
Tidewater Community College
AA Business Administration- 2020
REFERENCES
Dara Hall
Real estate agent, ERA Real Estate
****.****@************.***
Tiffany Thomas
Supervisor, United States Navy
*******.******@****.***
Joanne Kim
Financial Technician, Military Sealift Command
******.***@****.***
Christopher Ellison
Physical Security Officer, Military Sealift Command
***********.*.******@****.***
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