Data Entry / Inside Sales Representative / Call Center Representative

Kandee Cooks

**** *** ******* **** *******, NC **597 919-***-**** ***********@*****.***

Inside Sales/Lead Generation Specialist

A highly regarded, well-qualified, and innovative professional credited with combining lead generation, inside sales, and administrative skills to support substantial revenue growth in highly-competitive business markets. Strong expertise building professional relationships and in leveraging existing networks.

Areas of Expertise

Customer Service

Persuasion/Convince

Problem-Solving

Relationship Building

Data Entry

Rapport Building

Computer-Savvy

Attention to Detail

Social Media

Lead Generation

Cold-Calling Proficiency

Strong Follow-up

Professional Experience

ACCENTUATE STAFFING, Selma, NC 2016 - 2017 QA Documentation Specialist at 3C Packaging, Clayton, NC (Temp)

Responsible for document management and ensuring records are properly stored and easily accessible.

Updated and maintained accurate data in the document control database, such as updated drawings and specifications. Stored documents in electronic folders that can be indexed by multiple pieces of information. Data Entry.

Selected Achievements:

Entered 30 – 40 Technical Review with Supplier reports each day

ACCENTUATE STAFFING, Raleigh, NC 2016

appointment setter

Assisted with the sales process at Harbortouch, by making 400 dials daily to potential customers, engaged them in conversation, provided information regarding the POS system and set appointments for the Outside Sales Representatives. Set appointments with potential customers at their convenience.

Selected Achievements:

Achieved 1 - 3 appointments each day.

SUMITOMO ELECTRIC LIGHTWAVE, Durham, NC 2014 – 2015

Lead Generation Specialist

Contacted 30-40 sales prospects daily to discuss value propositions, responding to questions, and provide follow-up communications as necessary. Qualified sales opportunities from businesses, hospitals, colleges/universities, and government agencies from trade shows around the country.

Selected Achievements:

Managed data; ensured quality assurance for prospective, new, and existing clients using Commence, and made sure that communications were logged, and that documentation was properly matched and attached.

Completed monthly reports for each Regional Sales Manager highlighting potential/existing customers interested in the FutureFLEX Air-Blown Fiber Solution.

HEADWAY WORKFORCE SOLUTIONS, Raleigh, NC 2013 – 2014

Business Liaison

Worked through Headway for RTI International on a contract for the Department of Labor. Averaged 70-80 calls daily to interested businesses soliciting participation in occupational research for the O*NET project.

Selected Achievements:

Achieved a 90.7% participation rate verifying the eligibility of randomly-selected businesses.

Obtained a 56.7% rate of participation of eligible businesses.

Received 59.4% of questionnaires returned from business employees.

CONSUMER EDUCATION SERVICES, INC., Raleigh, NC 2012 – 2013

Homeowner Assistance Specialist

Handled more than 50 inbound calls daily from homeowners who were struggling to keep their homes. Referred more than 95% of homeowners to North Carolina HUD-approved counseling agencies.

Selected Achievements:

Averaged more than 100 daily outbound calls to homeowners facing temporary financial hardship or job loss.

Referred 40% of homeowners to North Carolina HUD-approved counseling agencies.

GREENE RESOURCES, INC., Raleigh, NC 2012

Surveyor (Part-Time)

Conducted telephone surveys for RTI International for a contract with the CDC. Completed at least 36 dials/hour weekly asking participants to complete government surveys.

Selected Achievement:

Successfully completed eight surveys and three refusals weekly.

ECPI UNIVERSITY, Raleigh, NC 2010

Admissions Advisor

Averaged up to 100 daily calls to prospective students interested in Health Sciences, achieving a 20% success rate. Interviewed 2-4 prospective students daily who had expressed interest in Medical Assistant, Massage Therapy, and Practical Nursing; enrolled 2-3 new students weekly.

Selected Achievement:

Represented the University at academic events, setting 5-10 appointments at each event.

LENOVO, Morrisville, NC 2007 – 2008

Inside Sales Representative

Achieved a record level of achievement and service excellence by attaining 100% of a $2.6M quota, and by obtaining 48% of a $444K profit in the 2nd quarter, 2008. Demonstrated an advanced ability to multitask by exceeding more than 150 cold calls and 100+ follow-up calls weekly.

Selected Achievements:

Awarded a $15M bid from Kellogg’s in the 3rd quarter for laptops, desktops, and services.

Formulated professional relationships by managing large enterprise retention accounts including Domino’s Pizza, Abercrombie & Fitch, and Ohio Health Systems.

DNA GROUP, INC., Raleigh, NC 2002 – 2007

Regional Sales Coordinator

Scheduled up to 10 customer orders daily, consistently exceeding the company average by 50%, while simultaneously selling to more than 75 manufacturers and distributors across 10 States.

Selected Achievements:

Became the first person to never cause a Hamilton Beach production line shutdown in four years due to scheduling errors.

Only seller that successfully sold humidistat and contactor lines internationally by steadily increasing sales growth by more than 65% for the 1st quarter, 2003.

Doubled the number of daily blanket orders using FACTS ERP.

Education & Training

Bachelor of Science, Business Administration Marketing (Maj.), Economics (Min.)

Bowie State University, Bowie, MD

Software Proficiencies: MS Office Suite, Commence, ACT, Maximizer, SAP, GrowthPoint, CampusVue,

CATI Telephone Interviewing, Web-based Case Management Systems, Social Media

Contact this candidate