Medical Assistant Manager

Candy Ostuno

**** ***** **. *********** **. ***** 727-***-**** ***********@*****.***

Objective

To challenge myself in every new way I can, to go beyond what is expected.

Education

PASCO HERNANDO STATE UNIVERSITY/ 2009

Certified Medical Assistant

Certified Medical Billing and Coding

Certified Nursing Assistant

Skills & Abilities

MANAGEMENT

Able to handle sensitive patient information with confidentiality

Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns

Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner

Professional and courteous in tone and information delivery, sound written and verbal communication skills

Strong organization and leadership skills

Manage daily operations of the practice while maintaining a professional workplace including, faxing, filing, writing correspondence for doctor and staff.

Schedule and coordinate patient appointments to optimize client satisfaction and facility efficiency

Create and update patients’ electronic health records with personal and financial data

Verify patient insurance

Maintain total confidentiality of personal and financial data

Proficient computer skills including word processing, spreadsheets, presentation software, as well as databases and customer database systems

Internet research skills

Microsoft Word experience - Command of Microsoft Excel - Solid understanding of navigating basic office equipment and protocols –

A passionate self-starter that thrives in a creative environment.

Office Manager Lutz Surgical Partners, Santosh Potdar MD 08/2017-01/2018

Answer multi-line phones (switchboard)and either direct the caller to the appropriate party or handle the caller’s needs myself

Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data

Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents

Collects co pays and deductible amounts, process payments from patients for co-pays and uninsured visits

Schedule appointments for new and recurring patients based on Physician and PA/NP availability

Maintain hard copy patient records as well as the files stored in our EHR (electric medical records)

Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services

Ability to handle a fast-paced environment and prioritize tasks based on importance

Excellent communication and problem-solving skills

Familiarity with Microsoft Office and EMR’s such as E-Clinical, Care Tracker

Medication and medical terminology knowledge

Trained in PRE and POST surgical Care

Liaison with hospital, staff and doctors, contacted and arranged for assistant surgeons

Scheduled surgeries at multiple hospitals and outpatient centers, arranged for home care, faxing necessary forms

OFFICE MANAGER ACCESS HEALTH CARE, SANTOSH POTDAR MD 01/2014-07/2017

Office Manager and occasionally Medical Assistant

Multitasking between front desk, and back office

Knowledge of best practices with regards to time management and understanding of task timelines. Self-motivated and able to work independently.

Worked in professional manner whether it was in the front office or in the back office

Medication and medical terminology knowledge

Trained in PRE and POST surgical Care

Liaison with hospital, staff and doctors, Contacted and arranged for assistant surgeons

Scheduled surgeries at multiple hospitals and outpatient centers

Arranged for home care, faxing necessary forms

Assists with managing patient administrative functions including handling patient relations, check-in/check-out, scheduling, insurance verification, collection of copays, and answering phones.

Rooming patients, taking histories and vital signs

Proficient with electronic health records EMR’s such as E-Clinical, Care Tracker

Gave injections and handles minor procedures

Assists physician in preparing for minor surgeries and physicals including maintaining supplies/equipment and sterilization

Obtain referrals, Scanning and uploading files, distributing documents

Explaining Medical Procedures to Patients, preparing patients for examinations

Knowledge of examination, diagnostic, and treatment room procedures.

Knowledge of medical equipment and instruments to administer patient care.

Entering Medication information in patient’s chart, Calling in Prescriptions to Pharmacies

References:

Robin Parido, Office Manager 727-***-**** ***********@*****.***

Michele Ricci, Medical Assistant 813-***-**** *********@*****.***

Lori Martinez, Horizon Home Care 352-***-**** *****@*********************.***

Sherry House 727-***-****, Manager for Pasco County Schools **************@*****.***

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