Customer Service Administrative Assistant
Resume:
Gloria Britten
Seasoned Customer Service Representative
Jonesboro, GA 30236
*************@*****.***
To use my 20 years experience in customer service, account maintenance, problem-solving and planning/implementing to give superior customer service. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrative Assistant/Receptionist
Westbury Health and Rehabilitation - McDonough, GA November 2016 to Present
Greet residents, families and employees, handle inbound calls, maintenance residents trust funds, answered calls in a courteous manner with a positive attitude. good communication skills, strong work ethics, ability to build and maintain relationships with residents and their friends and family, excellent time-management skills and team player, scan medical documents, process medical records, data entry, billing and coding, assist in other departments as needed. Clinical Specialist
Humana - Atlanta, GA
March 2016 to Present
Work at home position, contribute to the success of Humana's business strategy by collecting broad based information and gathering resources and data, verified clinical information, attach clinical information received, Create and send email correspondence, Process Medicare and Medicaid claims, Called hospital and doctors offices to gather demographics and insurance information, Process over 100 claims a day.
Support Case Manager
Clayton County Government - Jonesboro, GA
May 2009 to April 2017
Jonesboro, GA
05/09-04/17
Greet customers, Mayors, Commissioners and employees, Handled inbound and made out bound calls, supervised five professional drivers covering Clayton County, responsible for more than 300 individual and Senior Citizen, Support Case Manager with new accounts and upgrading existing service, Quickly and efficiently solve customer challenges, Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service, Processed Clayton County Senior Services Payroll for employees, Implemented training and monitoring,
Education
Health Care Administration
Ashworth University - Norcross, GA
January 2018 to Present
Business Administration/Health Care Administration Strayer University - Morrow, GA
April 2015 to Present
diploma in Business Administration
Bensalem High School - Bensalem, PA
September 1984 to June 1988
Contact this candidate