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Customer Service Administrative Assistant

Jonesboro, Georgia, United States
May 28, 2018

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Gloria Britten

Seasoned Customer Service Representative

Jonesboro, GA 30236


To use my 20 years experience in customer service, account maintenance, problem-solving and planning/implementing to give superior customer service. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Administrative Assistant/Receptionist

Westbury Health and Rehabilitation - McDonough, GA November 2016 to Present

Greet residents, families and employees, handle inbound calls, maintenance residents trust funds, answered calls in a courteous manner with a positive attitude. good communication skills, strong work ethics, ability to build and maintain relationships with residents and their friends and family, excellent time-management skills and team player, scan medical documents, process medical records, data entry, billing and coding, assist in other departments as needed. Clinical Specialist

Humana - Atlanta, GA

March 2016 to Present

Work at home position, contribute to the success of Humana's business strategy by collecting broad based information and gathering resources and data, verified clinical information, attach clinical information received, Create and send email correspondence, Process Medicare and Medicaid claims, Called hospital and doctors offices to gather demographics and insurance information, Process over 100 claims a day.

Support Case Manager

Clayton County Government - Jonesboro, GA

May 2009 to April 2017

Jonesboro, GA


Greet customers, Mayors, Commissioners and employees, Handled inbound and made out bound calls, supervised five professional drivers covering Clayton County, responsible for more than 300 individual and Senior Citizen, Support Case Manager with new accounts and upgrading existing service, Quickly and efficiently solve customer challenges, Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service, Processed Clayton County Senior Services Payroll for employees, Implemented training and monitoring,


Health Care Administration

Ashworth University - Norcross, GA

January 2018 to Present

Business Administration/Health Care Administration Strayer University - Morrow, GA

April 2015 to Present

diploma in Business Administration

Bensalem High School - Bensalem, PA

September 1984 to June 1988

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