Manager Project

Flora Montufar, CSM, CSPO

Cellular: 818-***-**** *************@*****.*** Skype ID: floramontufar http://www.linkedin.com/in/floramontufar

SUMMARY

I help companies grow and sustain success by ensuring customer satisfaction and support of revenue goals. I do this by identifying human-centered digital products that consumers will love and leading technical teams to stay collaborative, creative, informed, and intellectually challenged. PROFESSIONAL EXPERIENCE

Self-employed (May 2017 to present)

Validate product ideas, define user-centered UX experience, create product specifications. Advise early-stage business on how to organize teams for successful product delivery. Paysafe Group plc (Payments/Fin tech) – Irvine, California Product Manager (August, 2016 to April 2017)

Led the definition of e-Commerce SaaS platform improvements. Facilitated process analysis and improvement sessions and guided discussions to consensus. Proposed application changes based on best UX principles. Analyzed business and market to determine potential for emerging technologies. Defined system changes to obtain analytics on platform usage. Worked with internal teams to define strategy for migration to a more modern platform. Defined roadmap, and prioritized features. Authored user stories, wireframes, and other product-related documentation. Communicated with internal and external users to understand business goals and set expectations. Adhered to Scrum/Kanban practices to plan delivery and allocate technical resources. Collaborated and managed relationship with on and offshore resources. Initiatives included:

• Enhancement of legacy payment gateway and related web portals to keep U.S. business running

• Automation of merchant onboarding and credit underwriting processes to increase output of approvals OpenX (Ad tech) – Pasadena, California

Manager, Engineering (Simultaneously served as Product Manager) (January, 2012 to August, 2016) Created and directly managed team of software engineers to build and maintain internal-facing, responsive web-based and mobile applications, ad server mobile SDK, as well as REST API's for integration with internal systems. As Product Owner, ensured value of applications by building minimum viable products (MVP’s), testing feature usage against metrics, and pivoting as necessary. Led definition of functional and technical roadmap and prioritized efforts. Authored user stories, wireframes, and other product-related documentation. Ensured adherence to Scrum/Kanban/Lean practices to plan delivery of features and technical operations tasks. Communicated status, risks, and product release information. Assessed SaaS vendor offerings and managed implementation and adoption. Successfully managed relationship with on and offshore 3rd party vendors and related contracts. Initiatives included:

• Custom development of internal-facing web and native mobile applications and integration with internal systems to support employee productivity: Employee contact management/intranet/access/ID management system, incident/change/problem management system

• Assessment and selection of SaaS programmer skill testing and HCM/ERP platforms Senior Project Manager, Technology (January, 2010 to December 2011) E-Commerce SaaS platform: Implemented use of Agile, as well as change and release management processes to deliver features to market faster. Managed IAB audit completion and external consultant relationship. Page 2 of 3

NBCUniversal (now Comcast NBCUniversal) (Entertainment) – Hollywood, California Senior Project Manager, Media Works, Information Technology (April 2007 to January 2010) Served as technology services engagement manager for film and TV groups. Selected technologies and/or vendors to satisfy internal customers’ needs. Successfully delivered visible, large-scale web application development projects through effectively guiding business, creative, development, quality, and support teams. Strictly managed project budgets and consistently looked for saving opportunities. Ensured project implementations met agreed upon schedules, scope, and quality. Effectively managed relationship with internal clients and several consulting vendors and related contracts for resources across geographies. Initiatives managed included:

• Enterprise content management application implementation, e-commerce website redesign, peripheral tools: Strictly managed $1.3 Million budget. Website offered trailer and screener video, photos, and talent information. Helped client to define functional, architectural, and infrastructure requirements. Introduced Agile project management practices to help deliver project faster and facilitate greater stakeholder participation. Helped client to define product roadmap in alignment with enterprise goals.

• Digital asset management system: Functional enhancements and database platform migration. Closely managed

$274,000 budget. Drove vendor to stabilize system in production and adopt organizational policies and procedures. Helped Film executive to define requirements related to features and digital asset taxonomy. Worked with operational teams to maintain necessary storage capacity and infrastructure reliability.

• Marketing collateral order tracking application: Rescued failing project and drove vendor to convert alpha-state system into a usable system.

Interthinx (Now a unit of First American Mortgage) (Mortgage) – Agoura Hills, California Technical Project Manager, Information Technology (February to April 2007) Scoped, planned, and controlled project activity to ensure timely and accurate delivery of consumer-facing mortgage fraud detection system modules in alignment with market strategy objectives. Edmunds.com Inc. (Media-Automotive) – Santa Monica, California Technical Project Manager, Media - Product Management Group (February 2005 to December 2006) Managed B2C (consumer-facing) website-related development projects. Efforts included scoping, prioritizing, scheduling, and overseeing changes requested by auto manufacturers in support of their ad campaigns, as well as changes to track website user retention, and changes to support SEO marketing and A/B testing. Ensured project deliverables were within scope, quality, and time constraints. Educated the newly-formed Enterprise Planning team on IT project portfolio management best practices. Projects managed:

• Consumer-facing website interface and functionality redesign: Proposed ways to document requirements to ensure easy-to-find and easy-to-use functional and non-functional requirements specifications.

• Multi-media: Managed the successful implementation of a consumer-facing, monetized, multi-media viewer throughout the site (vehicle video, photos, 360 spins). Successfully brought differing sides of the house to jointly resolve vehicle data architecture issues. Also managed projects to enhance our internal vehicle digital asset management tool.

• Site search off-the-shelf implementation: Helped to obtain more favorable and measurable consulting contract terms by counseling product team on necessary deliverables consulting firm should commit to.

• Oracle eBusiness ERP implementation: Improved the interaction between consultants and internal project teams. Led efforts to move from proof of concept architecture to production-ready configuration. Page 3 of 3

Marsh (A Marsh & McLennan Company) (Insurance) – New York, New York Project Manager/Business Analyst, Enterprise Technology Services (September 2001 to June 2004) Managed entire lifecycle of internet/intranet application development projects. Scheduled on and off-site resources, and ensured agreed upon milestones were met in accordance with company standards. Projects managed included:

• Custom-developed CRM system: Drove stakeholders to consensus on scope and mentored colleagues through adoption of object-oriented systems analysis method.

• ETL tools for data conversion/migration for knowledge management system implementation.

• Corporate Communications website: Re-designed Corporate Communications group's web site to include features to create the group’s content dynamically. The customer had requested that I be assigned to manage this project.

• Marsh.com consumer-facing website: Oversaw implementation of B2C web site: modules, interactive utilities, a custom-built content management and publishing system. Project was delivered on time and met quality and client specifications.

US Project Office Analyst, Global Technology Services (September 1998 to September 2001) Instrumental in creation of Program Management Office and the department’s move to a process-minded culture. EDUCATION

• General Assembly (21st century learning): Front-End Development, Back-End Web Development; SQL Bootcamp; Python for Data Science Bootcamp; Introduction to Design Thinking; SEO Bootcamp

• University of Michigan (online): Python for Everybody

• UCLA: Intro to Unix/Linux, Mobile Application Architecture; Relational Database Management; Web 3.0 Concepts

• New York University: B2B E-Commerce (Value-Chain, ERP Integration, Web Architecture and Infrastructure), Data Communications, Introduction to Programming Languages, Fundamentals of Database Structure for Direct and Interactive Marketers

• AT&T Dev Labs: Intro to 360 video and virtual reality with Unity Upload: Intro to AR with Unity

• Scrum Alliance: Certificates: Scrum Master and Product Owner

• American Management Association Certificate: Successful Product Management

• International Institute for Learning, Inc.: Certificate: Project Management for Information Technology Professionals

• Advanced Concepts Center (Lockheed Martin): Certificate: Object-Oriented Systems Analysis using UML

• Portland State University: Marketing Communication courses

• Fordham University: Liberal Arts courses

• Université de Bordeaux, Talence, France: Liberal Arts courses (in French) ADDITIONAL SKILLS

Foreign languages: Speak and write English, French and Spanish fluently Technical Skills: Beginner Python, JavaScript, GitHub, SQL, HTML, CSS, Amazon Alexa Kit (for chatbots). Intermediate/Advanced: InVision, Photoshop, various wireframing tools, Google Analytics, Adobe Experience Manager, Google Apps, Confluence/JIRA, ServiceNow, Microsoft Office, Microsoft Visio Processes: Agile: Scrum, Lean, XP, RUP; CMMI; Six Sigma CCPM; Object-Oriented Analysis with UML; ITIL PROFESSIONAL AFFILIATIONS

Scrum Alliance, Product Management Association (Los Angeles Chapter), Project Management Institute (PMI), Women in Technology, various tech meetups

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