Service Management

Shrikanth L Timmapuram Mobile: +1-201-***-****

** ****** *** *-****: ***********@*****.***

Jersey City

New Jersey 07307,

USA

Objective

Intend to build a career with leading corporate of hi-tech environment with committed and dedicated people. This will help me to explore myself fully, realize my potential and contribute my skills and experience for growth of Organization and my own career.

VISA Status:

Visa Type: Currently Holding H1B Visa

Validity: May 2019

Job Type: Regular Full Time

Professional Summary

Role-Being-played: Technology Lead

Business Domain: IT Financial Services and Corporate and Investment Banking and Telecom

Total Experience: 10 years

Currently working at Infosys Limited for client UBS (Union Bank of Switzerland) Weehawken NJ.

Have worked for major banking client Barclays Bank Plc(UK) account for over 5 years and have supported the client from onsite at Radbroke Hall Barclays Technology Centre in Manchester UK for a year’s time.

Have Work experience in Oracle, SQL, PL/SQL programming with comprehensive grasp of Oracle, SQL, PL/SQL, UNIX and other technologies. Good Knowledge on Telecommunication Domain as well with broad experience in Development, Configuration and Broadband &Lease line customers. Extensive knowledge of billing database objects. Strengths include in depth error analysis and resolution. Current project with UBS has given me exposure towards the Corporate Banking and other Financial services sector. Last four years have been working with our esteemed Barclays client.

Educational Qualifications

B.E. from SIES Graduate School of Technology, Nerul, Navi Mumbai, affiliated to Mumbai University.

Diploma in Information Technology from Govt. Polytechnic Thane, affiliated to MSBTE.

SSC from Holy Angel’s High School Mulund, affiliated to Maharashtra State Board.

Software Skills

Operating System : Windows, UNIX, LINUX

Primary Skill Set : SQL, PL/SQL, JAVA

Schedulers : AUTOSYS, Windows Batch Scheduler, CRON tab

DBMS : Oracle 9i, Oracle 10g, SQL server

Tools : PL/SQL Developer, TOAD, Geneva5.3, Remedy, Oracle CRM, OSO, BO, KENAN, FileZilla, WinScp, PUTTY, Service Now.

Work Experiences

1.Infosys Limited: Since 31st Oct 2011- till Date

PROJECT 1:

Client : Union Bank of Switzerland/ Swiss Bank (UBS)

Project : Client Onboarding and Client Master Applications

Department : Group Data Services for Investment Banking

Designation : Cluster Technology Lead

Description:

Currently working for client UBS bank based out of Weehawken, NJ USA as Technology Lead and taking care of more than 8 applications that are used by Bank Internal Users for Client Onboarding and Account creations and Product assignments for different clients. Extensively taking care of the Service management tasks like Incident, Problem and Release Management.

Roles/Responsibilities: -

Cluster Lead/Team Lead guiding and mentoring the team of 12 people which supports the 6 major applications related to client Onboarding in UBS Corporate Centre.

SPOC for Application related issue, report generation, BAU tasks and service management that includes daily Incident Management, Release Management and Problem Management.

Releases impacts analysis for all the weekly, biweekly, Monthly and Quarterly for both Infra releases and functional Application changes.

Running the Pre Release calls for understanding the scope, determining the impact, understanding different components involved, and the type of change being done on the applications.

Release implement planning for Resource, BRT testing, CTB coordination, driving the Go no go calls and Post Prod release warranty calls to fix issues raised post release.

Manage PROD and DR for all the 6 applications Client Onboarding, Entity Master, Business Sponsor, DOCSTORE, Product Master, Client Lifecycle Management Tool team supports.

Major responsibilities also include running the Problem Management forum for all the applications, raising the problem tickets and getting the prioritizations and fixes for all the Problems reported

Managing and coordinating the Incidents, Change Requests and Problem Records.

Writing SQL queries for resolution of the daily reported issues or incidents.

Change Coordinator and implementer for all major changes for all applications Supported.

Planning and execution of the annual BCM tests.

Taking weekly calls with vendor/CTB and business team for faster resolution of pending and outstanding issues.

Coordinate with different infrastructure team like DBA, Middleware, Windows, UNIX and Connect Direct.

Prepare Weekly and Biweekly dashboards for Problem Management and monthly dashboard for major KPI’s.

Focus on continual service improvements by involving teams in bringing in new ideas and technology to help Business and technology teams to save both time and manual efforts.

PROJECT 2:

Client : Barclays Bank PLC

Software : SQL Server Management Studio, RDP, Connect Direct.

Project : Account Management System, IFS Standard Life

Department : E channels and Cash

Designation : Application Support Specialist and Lead

Description:

Worked for Barclays Bank PLC for their E-channels and Cash Unit based out of UK in Knutsford, Cheshire.

Account Managements System (AMS). AMS holds the virtual accounts for the corporate clients of Barclays Bank. All the daily transaction and payments made called as BACS and CHAPS are done through AMS and AMS maintains daily reports of these transactions. Reports are required for verifying volume of transactions and amount going through virtual accounts to actual client accounts.

Roles/Responsibilities: -

Writing SQL queries for the getting the daily volumes and statistics.

Environment manager for both applications AMS and IFS SLG

Single SPOC for Application related issue, report generation, BAU tasks and service management.

Manage PROD, UAT and DR for both AMS and IFS SLG.

BAU task completion that includes morning SOD checks, daily batch job runs, Reporting Schedule Runs and disk space check and Backup Checks.

Managing and coordinating the Incidents, Change Requests and Problem Records.

Change Coordinator and implementer for both applications.

Perform PATS DR test and Firmware upgrade

Environment decommissions.

UAT environment refresh with PROD Data.

Coordinating and Resolving incident related to different corporate clients.

Taking weekly calls with vendor and business team for faster issue resolving.

Coordinate with different infrastructure team like DBA, Middleware, Windows, UNIX and Connect Direct

Prepare monthly deck for client so as to understand KPI.

PROJECT 3:

Client : Barclays Bank PLC

Software : Oracle 9i (SQL + PL/SQL), UNIX (Putty).

Project : Open Pages Unified System (OPUS)

Team Size : 6

Department : WEB n DB Team.

Designation : Application Support Lead

Description:

Working for Infosys Technologies Ltd based out of India in Pune with FSI unit providing support to one of the renowned client, Barclays Bank from UK.

Worked in Operational Risk Management Team also known as Opus (OpenPages Unified System). It is the system where the entire risk related document are prepared and kept for further usage and analysis which helps to be prepared for any kind risk assessment if due to inadequate information or data inconsistency in subsystems.

Roles/Responsibilities: -

Daily Tasks or BAU task completion that includes morning check Notification Runs, Reporting Schedule Runs and disk space check and Backup Checks.

Resolving incident and coordinating Change request.

COGNOS Report scheduling and execution.

Handling weekly and monthly calls with clients and vendors for product related issues.

Release, deployments and Data Migration and Data loading tasks.

Handle the monthly workflow tasks, quarterly period generation activities and Annual Resets.

Environment/Server maintenance and housekeeping

Change Coordinator and implementer for releases and deployments.

Environment refresh with PROD data.

Working on Application Software like Open-pages, Command Centre, Cognos, Oracle Toad, Service now.

Conducting trainings for new team members/Business Users to make them familiar with functional and technological aspects of the System.

2.Tech Mahindra :

Client : British Telecom, Italy.

Organization : Magna InfoTech

Software : Oracle 9i (SQL + PL/SQL), UNIX (Putty).

Team Size : 6

Department : HERMES

Designation : Technical Associate

Description:

Tech Mahindra mainly streamlined into providing Technology and IT Solutions to Telecom Service provider and their one of the biggest client is British Telecom a well-known Telecom Giant from UK.

I was working for BT -17 BT Italia in order fulfillment and service delivery department known as Hermes. It is the heart of whole application. Looked after order related issue like order correction, order progression, unblocking order, resolving the System generated issue commonly known as Bad task caused due to inadequate information or data inconsistency in subsystems.

3.Wipro Info Tech (Triumph Systems):

Client : Aircel, India

Organization : Triumph Systems and Solutions

Designation : Application Lead (Aircel Project Mumbai)

Description:

Worked for Wipro at their client site Aircel which is a GSM based Telecom Service provider in India. I was the single SPOC for all applications and hence the daily activities included handling clients solving their Application related Problems for both Prepaid and Postpaid, resolving their Subscriber related problems.

4. Tata Consultancy Services (ENDROIT Technologies):

Client : TCL (Tata Communications Limited), India

Organization : ENDROIT Technologies

Software : Oracle 9i (SQL + PL/SQL), UNIX (Putty).

Team Size : 9

Department : EBU (Enterprise Business Unit)

Designation : Software Engineer

Description:

Worked on OSS – BSS End to End system of TATA Communications.

Enterprise Business Unit is a dedicated IT unit of TATA Communications (VSNL) looking after the Corporate or Enterprise level Customers. Worked as a Team Member of Application Support Team for VSNL’s Broadband Customers on Applications like POS (Point Of Sales), Metasolv, Billing tool Geneva. OM-CRM, EAI, CRM (Customer Relationship Management), Remedy, Objects and Oracle Sales Online.

Personal Details

Date of birth : 28-06-1985

Gender : Male

Marital status : Single

Languages Known : English, Hindi, Marathi and Telugu.

Nationality : Indian

Visa Status : H1-B valid till May 2019

Declaration

I hereby declare that the above mentioned particulars are true to the best of my knowledge and belief.

Place: Jersey City, NJ- USA

(Shrikanth L Timmapuram)

Contact this candidate