Customer Service High School
Resume:
SUSAN E. FOX
*********@*****.***
Objective
Actively seeking a Customer Service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Abilities and Qualifications
Over 20 years’ experience with credit -collections and customer service.
3 years fraud analyst
10 years with American Express
Training new hires diversity training and team work.
Handling emergency gas calls for Southwest Gas
Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints. Employment History
Customer Service Specialist 11/2005 - 08/2017
Southwest Gas Corp Las Vegas, NV
Interacted with customers to handle complaints, process orders, and provide information about an organization's products and services.
Listen to customers' questions and concerns, and provide answers or responses
Take orders, calculate charges, and process billing or payments
Review or make changes to customer accounts.
Record details of customer contacts and actions taken.
Refer customers to supervisors or more experienced employees to answer questions or requests from customers or the public.
Helped customers with service problems, such as outages billing and emergencies call. Call Center Agent/ Customer Service Representatives 04/2002 - 06/2005 Ford Credit Las Vegas, NV
Provide account support to identify solutions for customers with payment delinquencies.
Navigate through a variety of system applications while speaking with customers about vehicle financing or leasing.
Display strong communication, analytical, and problem solving skills to find solutions to bring accounts current.
Remain empathetic and emotionally resilient at all times when determining the best solution for the customer and Ford Credit.
Education History
Rancho High School High School Diploma Las Vegas, NV
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