Sales Customer Service

Richard J. Ayers

**** **** ****** *****, **** Orion, MI 48359

248-***-**** / *************@*****.***

PROFILE

• Experienced sales & account management professional with 25+ years of proven experience

• Respected for powerful negotiating skills and transaction closing abilities

• Self-motivated professional with a proven history of creating new business opportunities

• Flexible, quick learner who enjoys taking on a new challenge and learning new processes PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

2017- Present MBA Real Estate – Weekend/Part Time Clarkston, MI Real Estate Agent

• Educate buyers and sellers with all aspects of the housing market

• Demonstrate exceptional prospecting skills by generating extensive client base through aggressive marketing and personal referrals from satisfied clients

• Advise prospective clients on current market conditions and the real estate negotiation process

• Works under stringent time constraints to exceed deadlines and goals 2017 - Present AT&T / A&S Telecom Consulting Sterling Heights, MI Sr. Account Manager

• Design and implement strategies to cross-sell & up-sell solutions to AT&T customer base

• Consult with small to large sized businesses on cost savings options around high-tech fiber Polycom, and overall broadband telecommunication needs

• Manage existing AT&T business accounts to ensure prominent level of customer service

• Meet and exceed aggressive monthly sales objectives through effective negotiating & closing skills

• Awarded 2018 Presidents Club recognition by surpassing market penetration % & closing ratios 2007 - 2016 Optimum Plus Home Care Southfield, MI

Vice President, Sales & Business Development

• Secured new home health care referral sources with assisted living facilities, medical offices, and community groups

• Built long-term trusted relationships with clients and aggressively pursued new referral leads

• Successfully gained new customers through effective marketing, sales presentations, and follow up

• Continually exceeded annual sales goals with $725k of YoY growth in 2016

• Created and managed the expansion to Optimum Plus DME Division after identifying market opportunity

1991 - 2007 RJ Ayers Enterprises Corp. Clarkston, MI Owner/Operator – Cosmetic Surgery, Hair Restoration Centers & Full-Service Salons

• Founded five locations across Oakland, Wayne, and Macomb counties

• Maintained a loyal customer base for over 15 years while adding additional clients

• Managed all features of business including sales, customer service, accounting, inventory management, marketing, staffing, and training

• Designed sales management processes to promote sales effectiveness and achieve long-term revenue growth

• Interfaced with vendors, stylists, customer service representatives, and medical staff EDUCATION, CERTIFICATIONS & INTERESTS

1988 - 1992 University of Windsor Windsor, ON

Bachelor of Business Administration

Associate of Arts - Music

State of Michigan Licenses

o Michigan Real Estate Agent

o Michigan Cosmetology

o Master Mechanics License-ASE

Dale Carnegie Institute Certification - Leadership and Sales Effectiveness Personal Interests – Professional Songwriter & Musician, Strength Training, Travel, & Volunteering

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