Customer Service Manager

Thabisile Perceverance Khanyile

ID No. 800**********

Cell Number: 073-***-****-EMAIL: *********@*****.***

** ****** ****** ********* ********* 1434

PROFESSIONAL PROFILE

I am a positive and energetic person and I am accustomed to work under pressure to meet deadlines in a busy environment. I like the challenge of a busy environment, I have strong and written ability. I have always had a keen and adaptable approach. I am highly professional and have a strong desire to ensure that customers are satisfied by providing a service. Lastly I have nature and work well in a team environment.

PROFESSIONAL EXPERIENCE

Period September 2015-June 2017

Company : Telkom SMBS ( WNS) Durban Duties : Data Capturer

: Processing business products required by customer

: Distribute work amongst agents

: Receive and respond to customer’s complaint

: Amend and update customer infornation

: Fill up the Register

Period April 2015- June 2015

Company : Mdu Nkomo & Company Attorneys Durban

Duties : General Administration

: Filling

: Data Capturing

: Preparation of Summons

: Statements

: Taking Calls from Clients

Period June 2007 - December 2014

Company : Telkom Durban

Duties : Telemarketing consultant (Selling Telkom products)

: Telkom Closer

: Adsl

: Convertional line

: Internet

: Prepaid line and FFLA

I also assisted at customer view section where we were doing the survey, and was also Team Leader’s (2IC) Second in Charge

Period April 2011-August 2011

Company : NPD Marketing Durban

Duties : Administration Assistant

: Filling and Bookkeeping

: Balancing the books every month

: Answering the telephone

: Making Appointments

Period January 2001-December 2001

Company : Express Air services Durban

Duties : Weighing of Cargo

: Customer Service

: Supervising the filling of customer file

: Answering telephone

: Capture all Report of Import and Export Documents

: Collect and File all Documents

Period January 2004-August 2005

Company : Expressive Promotive Agency Durban

Duties : Promoter (Uniliver Produts)

Period March 2006-June 2009

Company : The Hub Retail Stores Durban

Duties : Cashier

: Customer Service

EDUCATION

High School: Kwa Santi Secondary School

Matric: 1999

Subject Passed: Accounting, Business Economic, Economics, Isi Zulu, English

Institution: Allenby Campus College

Course: Import and Export

Qualification: Certificate

Year: 2001

Institution: University of Transkei

Course: Computer Literacy

Qualification: Certificate

Year: 2002

REFERENCES

Miss Prudence Sibisi

Contact Numbers : 031-***-****/081-***-****

Email Address : ********@******.**.**

Position : Supervisor

Mrs Lihle Zama

Contact Numbers : 031-***-****/072-***-****

Email Address : ******@******.**.**

Position : Supervisor

Ms Nelly Shange

Contact Number : 072-***-****/ 031-***-****

Email Address : *****@**********.**.**

Position : Manager

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