Customer Service Technical Support
Resume:
JUSTYNA KOBLOSZ
Mississauga, ON L4T 3T6
Mobile: 647-***-****
Email: *******.***********@*****.***
HIGHLIGHT OF QUALIFICATIONS
●Over 4 years of work experience in customer service
●Strong clerical, customer service, interpersonal, oral, and written communication skills, and the ability to exercise diplomacy in dealing with others and difficult issues
●Achieves high standards of excellence by paying close attention to detail
●Readily solves problems and undertakes opportunities, challenges and any surprises that may arise in the workplace with an optimistic attitude
●Reliable, high level of accountability and initiative, self-motivated with strong organizational skills
●Works well independently and as a team player, enthusiastic, with great prioritizing/multitasking skills
●Ability to be flexible and adapt to changes while keeping focus on goals at hand
●Ability to work under pressure and in a fast paced environment
●Exceptional computer literacy/keyboarding skills (averaging at 65 words per minute typing speed)
●Fluent in verbal and reading comprehension of the English and Polish language, as well as intermediate Ukrainian and beginner French
WORK EXPERIENCE
Bus person, Vesuvio Ristorante, Mississauga 2017
●Setting and clearing of restaurant tables
●Stocking all service stations
●Assisting food servers with table service to ensure total guest satisfaction
●Helping with clean up duties-washrooms, kitchen, dining areas
Technical Support/Customer Service Telephone Agent, Samsung/Teleperformance Canada, 2016
●Assisted callers with technical issues related to their Samsung cellphone, tablet, or virtual reality device
●Assisted customers with advice on where to go to fix their device, depending on the scenario
●Assisted customers with inquiries on purchasing a product, transferred to the e-commerce department when needed and relayed the necessary information to the other department’s telephone agent
●Explained how to send in devices to Samsungs’ repair center
●Input all the customer data in the computers’ account system and provided the call the necessary details needed for future reference of the call
Brand Ambassador, Cottage Country Dip, Toronto 2014/2015
●Prepared the sampling area and samples with all needed supplies (table, utensils, napkins, food)
●Peaked passersby interest and explained the sample (cottage country dip) at different stores (Pusateri’s, Sobeys) and got their inquiries answered
●Cleaned up my area and returned any extra food supplies and other supplies borrowed from in store, such as a folding table and knife
VOLUNTEER EXPERIENCE
Sunday Volunteer, St. Casimir's Church, Toronto 2016
●Helped prepare and hand out food and helped answer food/church related questions
●Left church hall attendees satisfied
Soup Kitchen Server, Lawyers Feed the Hungry, Toronto 2010-2012
●Set up tables and cleaned them up after patrons and visitors
●Served patrons and visitors with food and drink and answered food/drink/soup kitchen related questions
●Left attendees satisfied
Sunday School Teacher’s Aid, St. Volodymyr’s Ukrainian Orthodox Cathedral, Toronto 2009
●Helped hand out materials to children for Sunday activities and supervised them
Seniors’ Helper, Copernicus Lodge, Toronto 2005-2006
●Answered seniors’ questions at a long term care facility, provided friendly conversation, helped with the following: mealtimes, outdoor excursions, arts & crafts, or indoor activities such as chess and sing-a-longs
●Volunteered over 200 hours
Library Assistant, Collegiate Institute Library, Toronto 2003-2005
●Put away books in their designated areas, helped students locate books and gave them useful suggestions, catalogued books into the computer system
●Organized library materials onto shelves
EDUCATION AND TRAINING
●CPR training, St John Ambulance, Toronto (2016)
●Daytime high school classes: Chemistry, Maths, Biology, Burnhamthorpe Collegiate Institute, Toronto (2015)
●Playing for Keeps Community Leadership Training, George Brown College, Toronto (2015)
●Evening college classes: Introduction to Psychology, Interpersonal Psychology, George Brown College, Toronto (2011)
●Richview Collegiate Institute, High School, Toronto (Standard Diploma) (2008)
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate