Mental Health Customer Service

Lucy King

**** ******* **., ******, ** *****

541-***-**** *****@***************.*** www.coachingparents.org

Consulting: Coaching Parents, LLC 2009 - present

4J - Middle Schools

**** *****t Workshops Connections – 3 Part Series

Parent Support Panel

2015 - 2017 Monroe Middle School Mentor Coordinator

2014 - 2016 Cal Young Middle School Mentor

4J - Sheldon High School

2015 - 2016 Site Council

Springfield School District

2017 – District-wide Professional Development – Surviving Overcrowded Classrooms

2016 - 2017 - Springfield High School Mental Health/Mental Illness Presentations Requested by teachers Nikki Danner & Terrisa Cook for all juniors’ health classes

o“Mental Health, What Does That Really Mean?”

o“Stress? Live Well Anyway”

o“Mental Health, It’s Your Life”

2014-2015 contract – Mental Health Liaison

oProfessional Development – “Parents & Teachers as Allies”

o“Basics” - A series of 12-week Parent Classes

oParent & teacher resource

Experience:

Secretary/Educational Assistant 8/17 - Present – Malabon Elementary Front office connection between students, parents, teachers, school administrators, & support staff. Coordinated student records & behavior supports. Managed & reviewed behavior referral data. Worked 1-1 with students to teach behavior plan systems. Supervised 1st & 2nd graders in lunchroom.

AEIS/IEP Services Coordinator 9/11 – 8/12 - University of Oregon American English Institute

Created systems for student record management due to substantial growth. Researched & corrected registration & evaluation conflicts. Coordinated substitutes. Produced & distributed grades & certifications. Served as bridge between several University departments.

Human Services Specialist 3/10 – 9/11 - Department of Human Services Provided customer service for individuals & families by determining service eligibility, securing documentation from agencies, schools, & landlords. Shared trouble-shooting & team building alternatives.

Office Coordinator 2/05 – 7/09 - PeaceHealth Oregon Region Managed files, blueprints, contracts, signage for RiverBend Project team, including close-out process. Created & coordinated inventory spreadsheet. Supported Assistant Administrator of Surgical Services.

Skills:

Teaching & Counseling Analysis & Problem Solving Management & Leadership Negotiation & Persuasion Creation & Development

Education:

Seattle Pacific University/ Parent Coaching Institute (PCI)

2009 – PCI ® Certified Parent Coach

University of Texas at Austin, School of Social Work

1982 - BSW

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