Customer Service Staff

Carol Dominguez

**** ******** ****** *** *****, Nevada 89131 562-***-**** **************@*****.***

Qualification Profile

Versatile, focused, and results-oriented professional, offering wide ranging skills, and experience in various fields encompassing operations management, customer service, program development, onboarding training new employees, capable of formulating procedures and monitoring staff performance to ensure on-time and high-quality completion of all responsibilities and projects. Equipped with excellent communication and interpersonal skills; self-starter, able to clearly convey and ensure strict compliance with the standards and regulations established by the organization, event planner,trainer.

Education

Bachelor’s Degree

Personnel Development and Coordination

Demonstrate excellent leadership skills and representative to all Client Administrative

Onboarding to all new hires into district, new orientation to all employees/training

Communicate with all team members.

Provided comprehensive information on all business concerns and key resolutions to all levels of the organizations.

Work History with Highlights

KinderCare Education, Portland, OR April, 2017 - Present District Enrollment Coordinator

Obtain clients with 100% customer service,

Plan and Attend Event Coordinator,

Follow-up with families to maintain excellent customer service and build relationships

KinderCare Education, Portland, OR 2008 – 2017

School Director

Maintained enrollment, engaged staff members, reviewed budgets

Knowledge of coaching/mentoring staff members, set career goals

Follow up on all families to maintain excellent relationships

Concordia Lutheran Church and School, Cerritos, CA 1993 - 2008

Director, Teacher, Customer Service Supervisor

Maintained customer service efficiency with all families for little turnaround in enrollment.

Successfully boosted overall families’ satisfaction from 89% to 97% and exceeded families

expectations 48% to 70%.

Home visits to all families – Meet with families introduce oneself and go over what to expect in a school environment.

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