Customer Service Data Entry
Resume:
Joanna L. Henderson
River Ridge, LA. 70123 504-***-**** ***********@*****.***
PROFESSIONAL EXPERIENCE
August 2012 – March 2014
Remedy - New Orleans, LA.
Receptionist
• Greeted incoming visitors and callers.
• Directed visitors to appropriate contacts.
• Batched checks and sorted incoming mail.
• Took messages and transferred calls.
• Screened calls.
• Answered questions and provided information about the company to existing and potential clients.
• Responded to customers with invoices via phone, e-mail and fax.
July 2008 – October 2012
PCF, Inc. - New Orleans, LA.
Distribution Generalist/Carrier
• Data entry.
• Contacted new and existing customers regarding their subscriptions.
• Contacted Carrier with delivery information.
• Executed paper route and ran office errands.
October 2006 – June 2008
Trivalent/Lofton - New Orleans, LA.
Administrative Support
• QC/QA and data entry.
• Received tickets and entered data.
• Prepared files for storage.
• Validated information in database.
• Made/noted corrections and transported to the Office Engineer.
• Old and new ticket reconciliation.
• Identified tickets with an issue – i.e. missing, do not match…
• Researched tickets and made corrections to the database.
October 2005 – May 2006
Fluor/TRS - Baton Rouge, LA.
Reception/Exit Interviewer
• Greeted the applicants for FEMA/hurricanes Katrina and Rita services.
• Started routing slips for the applicants.
• Collected slips and were certain the applicants talked to all the agencies that were able to provide them with help in recovery.
• Confirmed that the applicants had all their questions answered.
• Determined if the applicants were satisfied with the services at the disaster recovery center.
• Completed a daily tally sheet and provided statistics to the Manager so the work of the disaster recovery center was tracked and recorded.
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March 2001 – May 2005
Cingular Wireless - Baton Rouge, LA.
Customer Service Representative
• Assisted new and existing customers with routine requests, questions and concerns through research and resolution.
• Researched product, service billing and installations/repair inquiries.
• Sold wireless, corresponding products and enhanced services.
• Provided customer assistance for bill payments, equipment repairs, upgrades and service problems.
• Participated in on-the-job training for an initial period, being responsible for any of a number of functions in the Relocation, Tech Support and One Number Portability departments.
February 1995 – March 2001
Cingular Wireless - New Orleans, LA.
Retail Sales Associate
• Directed customer service, sales of wireless telephones and accessories.
• Provided information on products, accessories, service features, pricing plans, roaming and data.
• Handled administrative aspects of the sale including: completing customer contracts, verifying identification, running credit, preparing customer files, addressing local market promotions, pulling product from inventory, completing warranty paperwork, administering customer payments and filing finished order.
• Responsible for cash on hand and daily deposit of customer payments.
• Handled incoming calls for the Customer Service department, bill payments, upgrades, trade in’s, service changes, billing issues, returns and general complaints.
• Interfaced with other departments on customer’s behalf when necessary.
• Prepared equipment for installation, scheduled installations and repairs, tested and assembled phones.
• Responsible for store appearance and inventory.
• Accountable for various aspects of office administration.
• Successfully completed all sales and data training programs that were identified as core curriculum within the recommended time frames.
• Worked as the Signal Claim Representative expediting insurance claims while performing administrative office duties.
EDUCATION
Delgado Community College -
2009 - 2019
New Orleans, LA.
Accounting - In Progress
Riverdale High School
Graduated - High School Diploma
Jefferson, LA.
Business Subjects
REFERENCES: Furnished upon request
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