Joanna L. Henderson

*** ******* ***.

River Ridge, LA. 70123 504-***-**** ac5n18@r.postjobfree.com

PROFESSIONAL EXPERIENCE

August 2012 – March 2014

Remedy - New Orleans, LA.

Receptionist

• Greeted incoming visitors and callers.

• Directed visitors to appropriate contacts.

• Batched checks and sorted incoming mail.

• Took messages and transferred calls.

• Screened calls.

• Answered questions and provided information about the company to existing and potential clients.

• Responded to customers with invoices via phone, e-mail and fax.

July 2008 – October 2012

PCF, Inc. - New Orleans, LA.

Distribution Generalist/Carrier

• Data entry.

• Contacted new and existing customers regarding their subscriptions.

• Contacted Carrier with delivery information.

• Executed paper route and ran office errands.

October 2006 – June 2008

Trivalent/Lofton - New Orleans, LA.

Administrative Support

• QC/QA and data entry.

• Received tickets and entered data.

• Prepared files for storage.

• Validated information in database.

• Made/noted corrections and transported to the Office Engineer.

• Old and new ticket reconciliation.

• Identified tickets with an issue – i.e. missing, do not match…

• Researched tickets and made corrections to the database.

October 2005 – May 2006

Fluor/TRS - Baton Rouge, LA.

Reception/Exit Interviewer

• Greeted the applicants for FEMA/hurricanes Katrina and Rita services.

• Started routing slips for the applicants.

• Collected slips and were certain the applicants talked to all the agencies that were able to provide them with help in recovery.

• Confirmed that the applicants had all their questions answered.

• Determined if the applicants were satisfied with the services at the disaster recovery center.

• Completed a daily tally sheet and provided statistics to the Manager so the work of the disaster recovery center was tracked and recorded.

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March 2001 – May 2005

Cingular Wireless - Baton Rouge, LA.

Customer Service Representative

• Assisted new and existing customers with routine requests, questions and concerns through research and resolution.

• Researched product, service billing and installations/repair inquiries.

• Sold wireless, corresponding products and enhanced services.

• Provided customer assistance for bill payments, equipment repairs, upgrades and service problems.

• Participated in on-the-job training for an initial period, being responsible for any of a number of functions in the Relocation, Tech Support and One Number Portability departments.

February 1995 – March 2001

Cingular Wireless - New Orleans, LA.

Retail Sales Associate

• Directed customer service, sales of wireless telephones and accessories.

• Provided information on products, accessories, service features, pricing plans, roaming and data.

• Handled administrative aspects of the sale including: completing customer contracts, verifying identification, running credit, preparing customer files, addressing local market promotions, pulling product from inventory, completing warranty paperwork, administering customer payments and filing finished order.

• Responsible for cash on hand and daily deposit of customer payments.

• Handled incoming calls for the Customer Service department, bill payments, upgrades, trade in’s, service changes, billing issues, returns and general complaints.

• Interfaced with other departments on customer’s behalf when necessary.

• Prepared equipment for installation, scheduled installations and repairs, tested and assembled phones.

• Responsible for store appearance and inventory.

• Accountable for various aspects of office administration.

• Successfully completed all sales and data training programs that were identified as core curriculum within the recommended time frames.

• Worked as the Signal Claim Representative expediting insurance claims while performing administrative office duties.

EDUCATION

Delgado Community College -

2009 - 2019

New Orleans, LA.

Accounting - In Progress

Riverdale High School

Graduated - High School Diploma

Jefferson, LA.

Business Subjects

REFERENCES: Furnished upon request

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