Manager Program

Valentine Kenneth Jeffers

** *********** **. *******, ** 06811

914-***-**** ****************@*****.*** www.linkedin.com/in/vjeffers

Summary

Certified IT professional with over 15 years of experience managing IT and Enterprise level projects. My primary function at Telmar is to mobilize developers, product managers, strategic partners and senior leadership to build scalable B2B and B2C applications. I am responsible for choreographing the delivery of over 35 applications and APIs used by 25000 users across 100 countries in the Advertising and Media industry.

Area of Expertise:

Project Management

Business Requirements

Application Development

eCommerce

Strategic Partnership

Digital Product Management

Data Integration

Business Process Improvement

Risk Management

Leadership & Governance

Change Control

Quality Management

Professional Experience:

Telmar Group Inc, New York NY May 2017 - Present

Global Director, Technical Program Manager

Key Contributions

●Led the Agile transformation process establishing structure and predictability to the Software Development process. The automated release process focuses on biweekly code releases and an 8% growth revenue from Client funded projects.

●Project manage an active portfolio of over 50+ projects of various scales in size, budget and duration across N time zones.

●Lead a distributed workforce of 12 direct reports comprising of Developers, Project managers, Business and QA analysts in the US, UK, FR, EU, India, APAC and SA.

●Leverage Agile project management techniques and virtual team to expedite speed to market, project delivery, drive content quality and content localization in Global markets

●Established Telmar’s Disaster Recovery strategy and metrics, Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) to increase Telmar’s preparedness and resiliency for the EU General Data Protection Regulation (GDPR)

●Collaborate with Product managers to redesign core products, revitalizing sales and contract renewals to the tune of $5M in less than 12 months.

●Reduced operating cost by 15% in the first year by integrating consultant billing statements into Issue Tracking and Project Management systems.

Consumer Reports, Yonkers NY Aug 2012 – May 2017

Program Manager, IT Operations

Key Contributions

●Executed large scale projects ranging from $10M – $50M; and delivered results on time and within budget.

●Led the cloud migration of B2B hardware and software from corporate data center to cloud computing providers such as Amazon Web Service and Salesforce Maintained a Balance Score Card that drove alignment between products, policies and strategic goals

●Applied Six Sigma methodologies to reduce the defect rate in the software development process.

●Implemented Enterprise Planning System that supported resource Content Development and Data automation; the tool reduced overall cycle time by 10%.

●Responsible for planning, management, delivery and control of application development

Consumer Reports, Yonkers NY June 2007 – Aug 2012

Project Manager and Business Systems Analyst, eCommerce

Key Contributions

●Executed the Digital Marketing strategy across various platforms and channels Online, Mobile, Social, Search and Video.

●Managed and maintained the Software Development Life Cycle for the following eCommerce activities: new product development, subscription platform maintenance, order flows customization, account management, customer service and marketing tool administration.

●Redesigned the Marketing Campaign Management System which processes over 3 million accounts and over $100M in revenue.

●Supported strategic business initiatives by integrating technology solutions for B2B partnerships with Amazon, Yahoo, Apple, MSN and Disney.

●Defined requirements related to eCommerce and Content Delivery platforms and provided production support for B2B and B2C service issues.

Consumer Reports, Yonkers NY Oct 2004 – June 2007

Project Leader, Digital & Business Applications Development

Key Contributions

●Spearheaded the foundation for User and Business Acceptance testing.

●Developed test plans and use cases for digital and mobile products.

●Led multiple web platform migration projects and coordinated post- launch activities

●Defined stakeholder and system requirements to create functional specifications for web and digital projects on various content delivery platforms.

●Designed the user interface and prototypes for various internal applications.

Consumer Reports, Yonkers NY May 2000 – Oct 2004

IT Systems Analyst and Support Engineer

Key Contributions

●Packaged and Deployed software packages.

●Planned and executed enterprise server/client hardware upgrades.

●Defined and managing CR standard desktop policies.

●Managed local and remote desktops using Active Directory service.

EDUCATION:

Iona College, New Rochelle, NY March 2017

•M.B.A w/ Honors, Information Systems

•Advance Certificate in Business Continuity & Risk Management

•Advance Certificate in Ecommerce

Iona College, New Rochelle, NY January 2000

●B.B A, Information and Decision Technology Management

●Honor(s): Magna Cum Laude, Delta Épsilon Sigma, Beta Gamma Sigma

●Recipient of the Hagan Business School, Information Systems Award

PROFESSIONAL DEVELOPMENT & CERTIFICATIONS:

Quality/Organizational Excellence - 10/2018 (enrolled) Business Analysis CCBA - 12/2009 Lean Six Sigma, Greenbelt - 6/2015 Project Management PMP - 11/2007

SOFTWARE/APPLICATIONS:

Proficient in cloud-based computing, Productivity & Analytics software, Web development, Digital and Mobile technologies.

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