Customer Service Manager

DONNA WALLIS

CAREER HIGHLIGHTS/GOALS

● My primary experience has been in the medical field. In 1990 I began my journey into the medical field working for a pathologist as receptionist for his lab company where I catered to patient needs and performed data entry of test results, faxed reports to appropriate physicians, and eventually became a pathology transcriptionist. I have also been a transcriptionist for a large hospital in San Antonio, TX in the radiology department. While my other jobs have been rewarding I can unequivocally say my passion is working in the medical field. Authorized to work in the US for any employer CAREER EXPERIENCE

Comfort Suites, Amarillo, TX

Assistant Manager; June 2016 Present

● Supervise six front desk staff and assist with the supervision of housekeeping staff.

● Verify in-house reports are in compliance with Choice Hotels reporting requirements and standards.

● Assist customers by providing excellent customer service which entails: o Addressing customer needs and concerns in a friendly and timely manner (including customer special requests and assisting with arrangements if something was not to their standards). o Cross-train and provide backup support for all roles within the hotel. o Answer guest questions regarding hotel amenities and provide information about local attractions/businesses that may be of interest.

● Communicate with the owner and general manager relevant information concerning hotel issues relating to maintenance, housekeeping, and employee relations issues.

Quality Inn Medical Center, Amarillo, TX

Front Desk Manager; May 2013 April 2016

● Supervised five front desk staff.

● Managed guest arrivals, including processing payments, noting special requests, and issuing room keys.

● Answer guest questions regarding hotel amenities and provide information about local attractions/businesses that may be of interest.

● Greeted all guests in a courteous professional manner.

● Fostered strong working relationships with all hotel departments.

● Cross-train with all departments to learn multiple roles within hotel industry. El Centro Medical Center, Chama, NM

Receptionist; October 2009 January 2010

● Processed medical orders for patient procedures and laboratory tests.

● Followed-up with insurance companies and individuals to resolve discrepancies.

● Maintained complete patient confidentiality in accordance with organization and legal requirements.

● Updated daily logs to track information movement.

● Wrote reports, emails, office memorandum, letters, and releases.

● Maintained 100% compliance with all hospital and government regulations. United Healthcare, San Antonio, TX

Physician Contracts; March 2004 April 2009

● Verified patient, provider, and insurance information within United Healthcare systems was entered in an accurate and timely manner.

● Verified and logged in deadlines for responding to daily inquiries.

● Responsible for special projects, created spreadsheets, and managed several team members where I ensured projects were completed on time and up to United Healthcare standards.

EDUCATION

Lefors High School, Lefors, NM

● High School Diploma; Awarded in 1981

CORE COMPETENCIES

● Proficient with Microsoft & MAC Productivity suite including Excel/Sheets, Word/Pages and PowerPoint/Keynote

● Fast Learner – Able to learn and become proficient with in-house/company and industry specific rules and regulations, software, and roles and responsibilities

● Excellent customer service skills

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● Excellent communication skills (both verbal and written) REFERENCES

Professional

Name

Title

Place of work

Work Phone:

Email:

Name

Title

Place of work

Work Phone:

Email:

Personal

Shane Wallis

Financial Analyst

Los Alamos National Laboratory

Phone: 505-***-****

Email: ********@****.***

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