Customer Service/Warehouse

CRYSTAL

CRUZ

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** * ******* **. *********. PA I (C) 71 7-490-5211 I **************@*****.*** PROFESSIONAL SUMMARY

Experienced supervisor, knowledgeable in retail sales operations, team leadership, and training in both store front and behind the scenes in warehouse operations of online shopping. Dependable and punctual team player with top-notch abilities in planning, managing, and evaluating work. Offering 15 + years of experience. SKILLS

• Natural leader • Friendly demeanor

• Customer service-oriented • Goal-oriented

• Personable • Skilled problem solver

• Inventory management • Retail merchandising specialist

• Computer literate • Training and development

• Superior organization ability • POS systems knowledge

• Retail sales • Shipment processing

• Excellent communication skills • Motivated team player

• Stocking • Detail-oriented

• Merchandising

WORK HISTORY

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Picker Packer I Nordstrom East Coast Fulfillment Center I Elizabethtown, PA

• Picked products for specific routes according to pick sheets.

• Enforced the on-time shipment of products to create exceptional customer experiences.

• Pack and gift wrap online orders in a fast paced environment.

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Flow Team Member I Target I Lancaster. PA

• Loaded and unloaded merchandise using a ladder and pallet jack.

• Rotated manufacturer products as needed.

• Assembled promotional displays, including quarter and full-size point of purchase displays.

• Completed stock orders and managed inventory levels.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.

• Planned and coordinated the availability of products for advertising and promotion purposes.

• Organized store merchandise racks by size, style and color. N 'R' I I APY

Team Leader I Toys"R'Us I Lancaster. PA

• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

• Greeted customers in a timely fashion while quickly determining their needs.

• Strategically scheduled team members to maintain optimal staffing levels at all times.

• Stocked and replenished merchandise according to store merchandising layouts.

• Maintained cleanliness and presentation of stock room and production floor. EDUCATION

High School Diploma:

Mccaskey Sr. High School, Lancaster, Pa

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