Bilingual Customer Service Representative

Summary

Skills

Experience

Education and Training

JENNIFER ARAYA

**** ******* ***, ***********, ** 32309 H: 904-***-**** **********@*****.*** Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed quotas. Reliable and driven, with strong time management and prioritization abilities.

Bilingual both English and Spanish

(written/spoken).

Computer Skills: Microsoft Word,

Excel, PowerPoint, Outlook, and

other standard computer

applications. Fast learner, trained

in several custom-made programs.

Knowledgeable with computer

accessories such as faxes, scanners,

copiers, printers, etc.

Problem solver, motivated, hard

worker.

Always open to new experiences and

challenges able to adapt to a fast

paced environment and multitasking.

Eligibility Specialist Oct 2015 to Dec 2015

Adreima/Shands Hospital - Jacksonville, FL

As an Eligibility Specialist and Medicaid advocate I was responsible for assisting Hospital patients with the completion of the application process for Medicaid, Disability and Charity programs. Acted as an advocate for the patient and served as a liaison to other Team members, to Hospital clientele and government agency staff in a collaborative effort to facilitate eligibility coverage for incurred medical expenses. Bilingual Provider Service Specialist Feb 2014 to Aug 2015 Hewlett Packard - Tallahassee, FL

Answered English/Spanish inbound calls from Providers and Nurses enrolled in the Florida Medicaid. Checked on claim status of the recipients for the providers. Assisted with password resets and PIN numbers to access the Web portal. Also, knowledgeable with the Agency for Health Care Administration and the Florida Medicaid State Website. Eligibility Sr. Research & Correspondence Analyst Mar 2008 to Aug 2012 ACS a Xerox Company - Tallahassee, FL

Observational study with descriptive analysis of data within company's system. Identified, analyzed and resolved complex problems related to applications, renewals and call center department handled issues. Applied time management in regards to the extensive research and resolution for accounts. Extended training with citizenship, such as entry status, codes of admission, benefits, qualifications, time frames allowed and eligibility for subsidized programs. Researched complex paperwork to determine custody for children listed under different accounts. Worked directly with the Department of Children & Family completing daily requests. Four years of experience in research and skill. Finally performing independently to complete assigned tasks and worked in a diverse team environment to evaluate the criteria for determining eligibility. High School Diploma, High School 2005

Lawton Chiles High School - Tallahassee, FL, United States

Contact this candidate