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Insurance Professional

Capitol Heights, Maryland, 20743, United States
May 27, 2018

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Quentin S. Williams *

Quentin S. Williams

**** ******* ***

Capitol Heights, Maryland 20743

Tele: 301-***-**** Email:

Professional Profile

Experienced Risk Management, Account Executive and Insurance Claims Management Professional with over 14 years in ensuring compliance with organizational policies and procedures concerning collections and risk management. Possesses extensive knowledge in consulting and providing authoritative financial advice to agency officials on interpreting policies, litigation, negotiating settlements, and risk measurement systems. Functioning as an expert relating to the development of effective financial plans, analytic research, budget development, project management, and operational risk management policy. Knowledgeable in procedures and practices including governing budget, overhead reporting, internal auditing, procurement, and other functions to provide a full range of risk management services. Professional Experience

2016 – Current Principal Broker

Monumental Insurance Services, Inc, Capitol Heights, MD

Owns and operates an independent insurance agency providing multiple lines of insurance.

Ensure compliance of agency guidelines through research, association meetings and continuing education.

Handles all aspects of the insurance agency including marketing, sales, and service of clients.

Responsible for overseeing the business and financial management of the day-to-day operations.

Educates client about the product being marketed to help make an inform buying decision. 2012 – 2016 Loss Control Consultant – Independent Contractor in Metro DC Area York Risk Services Group, Lafayette, LA

Identify potential areas of concern - inspecting a fire prevention system, recommending the best way to store materials, developing supplementary computer systems and helping customers to understand them responsibilities for a faulty product.

Inspect risks, determining their degree of exposure to fire, crime or liability loss.

Report exposures to a variety of audiences and comprehension levels and recommend a course of action to reduce the frequency or severity of loss and eliminate loss exposure. Quentin S. Williams 2

2005 – 2011 Account Executive

Walterry Insurance Brokers, Clinton, MD

Served as a senior commercial and personal insurance specialist monitoring accounts of up to $100,000.

Initiated financial research projects to facilitate the development and understanding of new techniques for insurance programs, risk management and scoring.

Developed, designed and disseminated survey instruments to assess and provide cost analysis of analytic trends in client’s accounts expense for regional management and corporate leadership.

Exercised supervisory roles and assigned, planned and evaluated customer service representatives’ work.

Prepared monthly reports for budget meetings to manage cash flow and profitability of the company as well as revenue performance reporting.

Served as a senior account claims representative and managed bodily injury claims, property damage reports and determined company’s extent of liability.

Conducted interviews to obtain information clients’ eligibility and entitlement to presented claims.

Adjudicated claims for bodily injuries and property damage and make entitlement decisions.

Conducted appropriate research and investigated to ensure that claims were consistent with law, regulations, procedure manuals, and policy decisions.

Conducted compliance and risk management reviews of accounting and financial related activities to ensure the effectiveness and efficiency of internal controls over financial data. 2003 – 2004 Home Owners Account Advisor

Alston & Associates, Washington, DC

Executed collection activities, restructured loans when warranted and monitored foreclosures on loans secured by commercial real estate and residential real estate.

Evaluated real estate loan portfolios for compliance with applicable laws, environmental concerns, regulations, and loan documentation requirements.

Provided day-to-day management of real estate properties including direct sales, auctions and bulk sales.

Originated and administered loan activity including escrow analysis and loan amortization.

Utilized electronic systems to input data relating to delinquent loan updates, foreclosure and liquidation information and conducted loan account reconciliations, loan trend analyses, major variance analyses, and special financial analyses.

Processed various types of client accounts and services, reviewed documentation relating to accounts and opened and closed demand deposits.

2001 – 2005 Marketing Associate & Distributor

The Washington Post, Washington, DC

Managed operating routes and oversaw monthly collection fees and sales.

Evaluated and managed communication-related partnerships with public and private sector and prominent national organizations to leverage and promote programs, initiatives, sales, and activities.

Efficiently collaborated with marketing core group and clientele for product evaluation and promotion.

Supervised the content, organization, and design of The Washington Post’s campaigns aimed at increasing community based business involvement in raising awareness of products and special offers.

Ensured consistency of brand standards and work internally with cross-functional teams and externally with vendors to create solutions for visual communication strategies.

Stimulated interest in knowledge of customers’ needs and preferences to identify and develop new clientele.

Provided strong marketing leadership, articulated trenchant operational guidance, adhered to systematic planning principles, and ensured the effective execution of strategic and analytic marketing plans. Quentin S. Williams 3

2001 – 2001 Risk Management, Intern

JLM Risk Management Group, Atlanta, GA

Assisted the operational risk team with developing operational risk management policies and technical functions.

Provided analysis and advice on risk-measurement issues to leadership by researching and drafting memoranda and position papers.

Responded to requests for analysis of issues affecting brokerage operations and financial markets by providing detailed analysis results and advice.

Developed evidence necessary under appropriate program regulations and examined evidence and evaluated its validity and acceptability.

Assisted with the negotiation between claimants, employers, attorneys, claimant representatives, and physicians during meetings in order to resolve controversies and insurance disputes. Education

1998– 2002 International Business

Concentration: Finance

Howard University, Washington, DC


Property - Casualty and Life & Heath, State of Maryland, Active

Associate in Risk Management Designation (Completed ARM 54 & ARM 55) Additional Skills

Microsoft Office Suite (Word, Excel, PowerPoint, Project, Outlook, Access)

Adobe (In Design, Photoshop, Illustrator)

Performing Statistical Sales Research, & Analysis

French Language, General Knowledge

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