Customer Service Sales

Yano Janrex C,

****. Santillan St. Makati City 1200, National Capital Region, Philippines

Email:****.****@*****.***

Mobile Information: 092********

RESUME SUMMARY

Current Position : Senior Travel Navigator (March 016 – Present)

Current Specialization : Customer Service

Years of Experiences : >7

EMPLOYMENT HISTORY

1. ePERFORMAX Nov 2013 – Apr 2018

Scape bldg. Macapagal Avenue. Corner Pearl Dr. Central Business Park, Pasay City 1302

Position Title (Level) : Senior Travel Navigator ( November 2013 – Apr 2018 )

Specialization : Customer Service: Flights and Hotel Reservations

Role : CSR/Consultant/Navigator

Industry : Call Center / IT-Enabled Services / BPO

Work Description :

Responsible in providing outstanding customer services to customers with a consultative approach through phone, chat or email.

2. Convergys Inc. January 2013- October2013

C4 Bldg. Brgy. Apas Lahug Asiatown Business Park Cebu City 6000 Philippines

Position Title (Level) : Customer Service / Banking Consultant/ (10 months Experienced Employee)

Specialization : Banking/financial services/Sales

Role : CSR/Sales/Consultant

Industry : Call Center / IT-Enabled Services / BPO /

Account : Citibank

Work Description : Main responsibilities often include recommending clients to useful financial services or answering bank-related inquiries. It is therefore essential for bank sales consultants to have a thorough knowledge of a bank's various portfolios.

3. XLIBRIS PUBLISHING. January 2012- January 2013

TGU TOWER 6th Floor Brgy. Apas Lahug Asiatown Business Park Cebu City 6000 Philippines

Position Title (Level) : Consultant

Specialization : Publishing / Marketing / Sales

Role : CSR/SALES/Consultant

Industry : Call Center / IT-Enabled Services / BPO /

Account : Xlibris/Author Solutions

Work Description: Work with new authors and explain how our company can assist with their publishing needs. Works as an independent consultant or as part of a consultancy firm to provide marketing expertise to clients. ... Tracks sales and feedback and adjusts marketing strategies as necessary. Establishes marketing tracking methods to help each client evaluate performance over time

4. AEGIS PEOPLESUPPORT INC. January 2010-Dec. 2011

Skyrise 4 Brgy. Apas Lahug Asiatown Business Park Cebu City 6000 Philippines

Position Title (Level) : Customer Service / Universal Agent/ Advance Exchange/ Dynamic Package/ (2 Years & Up Experienced Employee)

Specialization : Flights / Hotel Reservations Customer Care and Sales/

Role : Subject Matter Expert for UA/ CSR ADEX/ CSR DP

Industry : Call Center / IT-Enabled Services / BPO / ORBITZ TRAVEL ACCOUNT

Account : ORBITZ/CHEAPTICKETS

GDS : Worldspan/Apollo/Sabre/Delta Supplier Link/Amadeus

COMPETENCIES (Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic functionalities; Beginner - Just started using or learning the skill)

Competencies / Skills Years Proficiency

MS Word, Powerpoint, Excel >7 Intermediate

Customer Service & Sales Skills >7 Advanced

People Management & Problem Solving Skills >1 Beginner

Change Management Skills >7 Advanced

English Fluency >7 Advanced

PERSONAL PARTICULARS & PREFERENCES

Date of Birth : 1 Jan 1990 Height / Weight :5’7’ / 150 lbs.

Nationality : Filipino (Philippines) Languages Spoken :English & Filipino

Gender : Male

ADDITIONAL INFORMATION

EDUCATION

College: Saint Michael’s College Iligan City 2006-2009

Secondary: Saint Michael’s College Iligan City 2003-2006

Lasalle Academy Iligan City 1999-2003

Elementary: Iligan City Center for High Achievers 1994-1999

SKILLS AND ABILITIES

Goal & People-Oriented; Results Driven; Committed to Excellence & Consistency; Has the Highest Level of Integrity, Resourceful

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