Available Immediately: Offering High-Quality Performance in Computer Systems/Network Installation, Repair, Configuration, Upgrade, Migration, and Problem Resolution Activities

James Davison

Micro Computer Specialist/Computer Repair Technician

500 Josephine Street

Springfield TN. 37172

ac5mwx@r.postjobfree.com

Dear Hiring Manager:

I am writing to apply for a Help-Desk Support Technician position at GDKN Corp. My Technical Certifications, hands-on experience and love of computers makes me a strong candidate for this position. The expertise in repairing and troubleshooting software and hardware, that I have developed over the years, will prove to be an asset to your company.

As you need a skilled Microcomputer Specialist who can handle the problems of computers, laptops, network and printers at your organization. I have a profound ability to diagnose the nature and extent of a wide range of computer problems and repair the same. In addition, I am highly skilled in reviewing customer complaints to determine computer problems and possess the ability to conduct diagnosis of LAN/WAN related issues. Moreover, I have a special talent for troubleshooting network layouts and installing/configuring all types of computer networks. My exceptional knowledge of operating systems; LINUX, windows and Mac OS makes my profile stronger.

With a successful track record of computer Technology, I’ll like to meet with you in order to discuss your needs in detail. I will Be available at 615-***-**** if you need to contact me.

Thank you for your time and consideration. I look forward to hearing from you soon.

James Davison

Micro-Computer Specialist/Computer Repair Technician

Offering High-Quality Performance in Computer Systems/Network Installation, Repair, Configuration, Upgrade, Migration, and Problem Resolution Activities

Certified Microcomputer Specialist successful at developing unique troubleshooting techniques, executing high-quality repairs, and providing sound installation services to customers. Qualified to repair Windows, Linux, and Mac systems. Knowledgeable professional offering technical and practical guidance on how to prevent future problems and prolong product longevity. Specialize in providing educated advice on desktop computer systems and laptop operating systems for businesses and personal customers. Maintain comprehensive knowledge of hardware, software, trends, and new releases. Explained features to customers and offer advice on best-fit choices based on customer needs. Provide on-site computer repair services to small businesses and private customers. Diagnose software issues, install updates or new software, and remove malicious programs. Consult with customers regarding technological needs as well as technical problems. Disassemble systems on-site to diagnose issues and make selected repairs. remove systems off-site as needed for major repairs/rebuilds.

CORE COMPOTECIES:

New & Emerging Technologies

Testing & Troubleshooting

Application Administration

Systems & Network Upgrades

Windows, Linux & Mac Platform

System Integration/Migration

User Training & Support Tools

Disaster Recovery Planning

Problem Identification/Analysis

Network Connectivity Issues

Client Needs Fulfillment

Business Process Optimization

TECHNOLOGY SUMMARY:

Software:

Windows OS 3x/9x/NT/2000/XP/7-10, Linus OS Ubuntu, Mint, Red Hat, Microsoft 97-2016, WinFax Pro, Norton Antivirus, McAfee Antivirus, Ghost, Drive Copy, Remote Desktop, PC Anywhere, VNC, Remotely Anywhere, NetMeeting.

Hardware:

IBM Compatible PCs, Workstations, Ethernet, Mother Boards, Sound & Video Cards, Monitors, CD Drives, Memory Chips, IDE/EIDE/SCSI/SS Hard Drives & Other Devices, SCSI Controllers, Tape Backup Drives, Optical Drives, Scanners & Printers.

EDUCATION

Nashville College of Applied Technology – 2014 – 2016

Computer Information Technology

Diploma:

Microsoft Specialist – Diploma - April 13th, 2016

Microcomputer Specialist - Diploma - April 13th, 2016

Certificate:

IC3 Certiport - IC3 Digital Literacy - Certification - Feb 2016

TestOut PC PRO – Certification - Apr 2016

PC Operator Certification - Apr 2016

Desktop Technician Certification - Feb 2016

Extra-curricular courses:

Window OS-XP, Vista, 2000, 2007, 8, 8.1, and 10

Linux OS-Ubuntu, Mint, and Red Hat, and Fedora

Macintosh OS (Unix System)

EXPERIENCE

Tech Support Nerd Computer Repair

Microcomputer Specialist/Computer Technician

Springfield, TN.

2015 - present

www.techsupportnerd.com

Provided exceptional technical and customer service while delivering the best repair options for various products.

Responsible for solidifying customer relationships by meeting with customers, discussing problems and designing solutions to meet their specific goals and needs on time and on budget.

Promptly and efficiently performed the necessary repairs to all computers awaiting service after drop off including hardware/software diagnostics and troubleshooting, virus removal, file backups and file transfers.

Sold a variety of peripheral devices, computer software and technical support packages ultimately increasing company revenue.

Maintained accurate and timely data on current and past projects and operations.

Proficient in Windows, Linux and Mac operating systems.

Troubleshoot 95% of hardware/software issues within 30 minutes.

Ability to communicate technical information in plain language.

Assist customers with hardware/software purchases as needed.

Maintained a schedule to setup and fix multiple computers within a set time limit.

Work as part of a team and capable of working independently if required.

Vanderbilt University

Nashville, TN

Senior Cook

2010 - present

Assisted with the implementation of Eatec software throughout food service departments.

Eatec software saves the property considerable time by automating basic daily tasks, such as purchasing, receiving, posting physicals, posting spoilage, and analyzing performance data. Additional functions include recipe costing and pricing, forecasting, requisitions, transfers, and production. Eatec provides simple management and control, while empowering food and beverage professionals to manage a profitable operation.

Led the preparation of quality meals and delivered timely service; achieved continual cleanliness, sanitation, and food quality and maintained compliance with all guidelines.

Provided influential leadership, coaching, and mentorship to departmental staff and facilitated new training programs to maximize the potential of teams; planned daily workflow and delegated tasks

This position is strengthening my skills in areas of communication, team work, supervision, organization, and time management.

Responsible for preparing and presenting meals for Vanderbilt University students and University and Medical center staff.

Maintain food preparations, delivery and set up for all special events and activities for students.

Ability to work at any station when needed and work a variety of different jobs within the facility.

Hoof-N-Fins

Myrtle Beach, SC.

Kitchen Manager

2007 - 2010

Responsible for food in two restaurants and two high volume bars and banquets.

Supervised kitchen staff to include hiring, scheduling, and payroll.

Prepared menus for each section within the department.

Accountable for food procurement, costing, and inventory control.

Achievements

Created and operated 2 businesses. (Maid Perfect Cleaning Co. & MP Security Services).

Published Author of 2 cook books. (Canine Culinary Creations Dog Food Cookbook. 2 Volumes)

Created Websites.

Chef of the year in Myrtle Beach, SC. ”2000”

References

1). Micheal Ferral - General manager - Vanderbilt University -Nashville, TN. - 615-***-**** Cell # 941-***-****

Email: ac5mwx@r.postjobfree.com

2). Josh McClintock – Chef - Vanderbilt University – Nashville, TN. - 615-***-****

Email: ac5mwx@r.postjobfree.com

3). Cathy A. Waller – Supervisor - Vanderbilt University – Nashville, TN. - 615-***-****

Email: ac5mwx@r.postjobfree.com

Contact this candidate