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Customer Service Real Estate

Indianapolis, Indiana, United States
May 27, 2018

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MaDonna Williams

**** * **** ** ************, IN


Results-oriented in professional with over 10 years’ experience in the lending, real estate and foreclosure market. Diverse operations and industry experience providing a unique and valuable understanding of real estate transactions business/commercial law. Experienced in developing a strong team of workers with outstanding case management and client relations. Proficient with Microsoft Word/Outlook and good knowledge of computers skills.


Detail Oriented



Superb Team Building

Deadline Driven


Customer service

General ledger

Accounts receivable

Case management

Microsoft office

Accounts payable

Client Relations

Employee trainer

Data entry


Ivy Tech Community College, Indianapolis, IN Anticipated Graduation 2016

Associates Degree, Business Administration – Pursuing


Ice Miller, Indianapolis, IN March 2014 – May 2014

Legal Billing Clerk – Contract

Accurately collect all hours worked for each client for every pay period in order to bill client or lawyers time. Reviewed, revised and corrected errors for attorney’s to confirm accuracy and time entered.

Submitted final invoice to clients for payment. Performed collection responsibilities, including billing and disputes.

Feiwell & Hannoy, P.C., Indianapolis, IN

Legal Assistant June 2002 – October 2013

Answer phone, return calls, emails, draft letters to clients, borrowers, vendors and attorneys, scheduled court dates, meetings and travel arrangements.

Successfully managed caseloads in various departments including Pre and Post Foreclosure, REO Title Insurance and Bankruptcy.

Accurately drafted appearances, motions, pleadings, extensions, filed legal documents with the court systems via mail, electronic systems, legal research (lexis nexus) reported to multiple attorneys.

Processed incoming and outgoing mail filed, and copied as needed.

Acted as liaison between lenders, government officials and realtors to ensure a smooth foreclosure process.

Loss Mitigation Specialist

Develop loss mitigation workout plans; prepare repayment/forbearance agreements and other legal documents for attorney to review.

Update and monitor client case management systems. Manage file setup, monitor and movement of all Deed in Lieu files.

Save client’s money by setting borrowers up on repayment plans to get home out of foreclosure.

Recognized for the ability to listen to customers attentively and respond to each customer’s needs while providing quick resolutions to customer issues.

Arbor Homes, Indianapolis, IN August 2000 - May 2002

Contract Coordinator

Assumed total responsibility for the entire contract from start of build to closing for over 100 new contracts per month

Responsible for completing and ensuring orders have been changed

Order and review title work, land surveys, appraisals, PUD’s and FHA/VA case #’s

Coordinate and perform all real estate closings. Worked closely with lenders

Mr. Mortgage, Indianapolis, In May 1995- July 2000

Office Coordinator/Processor/ Originator

● Pre-qualify potential borrowers

● Identify financing options and loan programs to suit meet client’s requirements

● Complete mortgage applications and submit to underwriting (FHA, VA, FNMA, and Non- Conforming)

● Maintain customer contact throughout process and update files as necessary

Mortgage Consultant/Originator

● originated first and second mortgage as well as FHA, VA and non-conforming loans

● Processed files from initial application through real estate closing

● Ordered and reviewed title work and ensure release of all necessary liens

● generated all leads

USA Group, Fishers IN Default

Prevention Specialist Accounting Operations

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