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Manager Supply Chain

Frisco, Texas, United States
May 27, 2018

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Keith W. Shorts

**** ****** *****, ********* *****, Frisco, TX. 75034



Professional with experience in Supply Chain, Logistics and Transportation Management, Budget Planning & Execution, Business Relationship/Change Management, WMS, EDI, IDocs, SAP SD Module, LE and Master Data Workflow (customers/materials/vendors)

Project Management in DC facility start-up operations and ERP (SAP) large-scale multi-year, full life-cycle implementations.

oWell versed in Waterfall and Agile project management methodologies

oExperience with leading enterprise testing strategy utilizing various tools:

HP Quality Center

oTest and defect management

oQuality management

oReporting graphs and metrics

SAP Solution Manager (ChaRM) and SharePoint

oTrack/Manage progress of testing defects

oRepository for Functional Specification Documents (FSD), Technical Design Documents (TDD), Project Documentation and ARIS process/sub process activity flows

oWorkflow approval process for system enhancements

Expertise in collaborating with supply chain/customer care business units as a liaison to the IT organization on key projects and enhancements that have a significant spend and/or high degree of operation and functional complexity and impact.

Professional Experience

JC Penney, Plano, TX.

Senior Business Analyst – IT Supply Chain and Customer Care Solutions June 2017 – Oct 2017

Analyzed complex processes to elicit and document high quality Business Requirements Documents (BRDs).

Ensured technical solutions are aligned with functional/non-functional specification documents (FSDs) through project lifecycle.

Served as a liaison between business stakeholders and the software development team for which requirements flow.

Participated in peer reviews and inspections of requirements documents to ensure they’re interpreted correctly and best practices are followed.

Created and reviewed use cases to describe the sequence of interactions and provide feedback to stakeholders for the test scenarios/cases.

Managed changes to baseline requirements through effective application of change control process & tools

Bryce Corporation, Memphis, TN. July 2016 – June 2017

The Bryce Corporation is an industry leader in film conversion and the production of innovative flexible packaging products for the food, household, label, graphic arts, photographic, and consumer product industries

SAP Senior Business Analyst – IT Supply Chain Capabilities

Fostered a collaborative environment where the real business needs of the internal/external customer were understood and solutions were developed that satisfied those needs.

Assisted the business units in achieving their goals utilizing the resources of the IT organization.

Planned, directed and managed supply chain-related IT projects using all appropriate resources for a cost-effective and effective business solution.

Responsible for development/maintenance of documentation and training materials used in educating user community and providing business and technical support to assigned functional areas.

PepsiCo, Plano, Texas Mar 2008 – July 2016

SAP Senior Business Analyst – BIS (IT) Organization

Support PepsiCo International (PI) SAP Master Data Workflow solution

Primary PIRT Workflow contact for Global Sectors (Europe, Latin America, East Asia, West Asia and PWF)

Worked with technical team in developing new PIRT Customer BRF Workflow capabilities to drive opportunities to do more efficiently and/or better, with repeatable processes while retaining the level of quality expected by the business

Reviewed, Analyzed and Approved all Change Request Forms and Test Problem Reports

Responsible for requirements/gap analysis/risk assessments during project lifecycle

Created training/user documentation and facilitate training sessions

SAP Project One Up team member (R3 and R7) responsible for the Logistics & Warehouse Operations design within the SD module. Specifically focused on:

Worked as a member of the Enterprise Services Functional Services team (ESFS) as lead architects of the R7 global solution

Worked with Process Controls Team in defining SAP roles and their impact on security.

Wrote and reviewed several functional designs and functional mapping documents for RICEF objects (Reports, Interfaces, Conversions, Enhancements and Forms)

Performed Gap Identification and Analysis

Led User Acceptance Testing – building end-2-end test script scenarios in Test Director and HP Quality Center

Provided End User Training

Cutover Activities - Preparation, Execution and post implementation support

Participated in monthly Site Lead review training and “lessons learned” sessions for future deployments

Assisted with the completion of forty-nine (49) E2E business process flows using the ARIS Business Architect tool

Campbell Soup Company (CSC), Camden, NJ June 1998 – Sept 2007

CSC manufactures a range of high-quality soups and simple meals, beverages, snacks and packaged fresh foods.

Project Manager and SD Logistics Planning -Process Lead based in Camden NJ

Senior Process Lead for Shipping and Transportation within SAP’s SD module responsible for supporting the business process implementation & acted as a liaison between the project team and key business resources. Key activities included:

Designed the SAP freight accrual and payment process in SAP with 3rd party vendor (CH Robinson) using EDI 204/214 /210 process.

Facilitated workshops & conferences during blueprint & other phases in bringing together business managers, Campbell IT and IBM consultants to work within the project Global Framework design

Worked closely with Order Management process lead on integrated process areas

Developed Process Definition Documents (PDD) and Business Process Procedures (BPP)

Approved course design for end user training materials

Integral member of the Change Management Deployment Team

Pepperidge Farm, Inc. (PFI), Norcross, Georgia

PFI is a subsidiary of Campbell Soup Co.

Southeast Region Distribution Manager

On-site PFI Manager at Wagner Industries 3PL facility in Morrow.

Balanced and synchronized supply and demand of all products to assure that the process yields the best possible financial performance for the business

Worked closely with Demand Planners to identify and resolve exceptional changes in the forecast and anticipate their need to communicate changes in the region’s sales leadership team

Strategic initiatives in developing business enablers

Provided quality and timely deliveries of biscuit products to 310 Sales Distribution Associates (SDAs) in a nine (9) state territory using the DSD model

Annual Operating Plan (AOP) @ $5.9mm

Provided centralized operations support for field sales

Effectively managed customer service improvement programs and cost to serve initiatives

Assisted in negotiating carrier rates based on PFI’s unique business requirements

98.9 % case fill rate exceeded targeted goal of 98.5

Averaged 936 (Superior Rating) on annual American Institute of Baking (A.I.B.) safety and sanitation audit.


Rutgers University, Newark, New Jersey (B.A. Labor Relations)

Awards & Other

Community Leader – Junior Achievement – Dallas, Texas Chapter

Board of Deacons at Salem Bible Church in Lithonia, Georgia.

References Available upon request

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