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Human Resources Manager

Gwynn Oak, Maryland, 21207, United States
May 27, 2018

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Results-focused senior leader with a history of driving consistency and stability throughout work environments through expert management of complex HR organizations. Recognized for introducing and solidifying HR’s role as a vital business partner in achieving and sustaining growth. Influential manager and communicator with the ability to provide both the strategy and tactics to raise satisfaction and performance levels and ensure the success of HR programs and initiatives.

Professional Experience

Velma Scott Enterprise, LLC. Phoenix AZ 2017-Present (Telecommuting)

V&S Enterprises is a nationwide asset recovery company.


Conducted regional asset recovery analysis by locating potential claimants of surplus funds and excess proceeds in order to guide them through the recovery process. Tracked action items product and validated data defects and risk factors.

Rhee Bros., Hanover, MD 2015- 2017

Pan-Asian distributor and marketer of broad-line supply solutions for the wholesale and retail industries.


Solidified the HR department; facilitator of employee relations engagement, benefits administration, compliance, Fidelity HRIS, recruitment and events planner. Improved the development, measurement and communication of KPI”s. Review, design, develops, implement and train on policies and procedures. Orchestrated and strengthened the cohesive bonding between the company’s interests to the collective bargaining unit.


Co-ordinated the framework for their Performance Management System.

Slashed employee grievances by instituting a ‘hands-on’ approach to resolving differences,

Facilitated in the re-branding in the company culture; informative posters, individual meetings and group lunches.

McLane Company, SW-Temple, 2014 (3 mo. contract)

Distributor and marketer of broad-line supply solutions to the grocery and convenience retail industries.


Directed HR operations, serving as contact for information and support for over 1000 employees and managers in a 700,000 square foot distribution warehouse. Benefits administration, employee relations, recruiting/retention, OD, and events planning are some of my duties.

LiveMusicTutor- Online Start-Up Company 2013 to 2014 (6 mo. contract) is a unique web based platform that revolutionizes music instruction.


Developed a comprehensive human resources platform that encompasses staffing, benefits, compensation and strategic plans for growth. Consulted, partnered and facilitated with other department directors in driving our business objectives.

Performance Food Group – Elkton, Maryland 2007 to 2013

Distributor specializing in broadline distribution, customized distribution, and processing/delivering consumable products throughout the Mid-Atlantic region.


Conducted all aspects of HR operations and delivery of services to 225 employees in warehouse supply chain/distribution center – direct administration of payroll and benefits, as well as training and safety programs. Ensure ongoing organizational stability through succession planning and implementation of recruitment/retention initiatives; additionally, control Worker’s Compensation programs and management of HRIS.

Slashed high turnover rate from 177% to 69% by including feedback from the front-line supervisors in hiring decisions. Additionally, conducted “re-recruiting” interviews with recent hires to assess job satisfaction.

Lowered facility injuries 50% from 2007-2008 by instituting meetings and safety posters, and utilizing supervisors to enforce accountability and responsibility with workers.

Significantly improved efficiency and accuracy of key functions by directing integration of new ADP HRIS system, which covered recruiting, onboarding, payroll, leaves of absence (LOA), and benefits.

Facilitated successful union avoidance campaigns

In addition to Maryland facility, delivered leadership and services for our New Jersey location.

Core-Mark Distribution Center – Albuquerque, New Mexico 2002-2007

Marketer of fresh and broad-line supply solutions to the convenience retail industry.


Performed HR operations, serving as the main contact for information and support for 260 line level employees and managers. Ensured compliance of workspaces through safety management and OSHA reporting, and led recruitment/training efforts, including educating managers and staff on Title 7 and AA/Diversity guidelines. Led employee relations programs to optimize staff satisfaction and performance, and administered payroll and benefits. Conducted strategic forecasting and compensation analysis to support company goals.

Minimized disruptions and fostered continuity following company’s transition through a merger, bankruptcy, and re-emergence through direction of critical change management efforts. Communicated plans and organizational goals to workforce to avoid mis-information and promote stability

Boosted staff retention by 61% in company’s most volatile department by utilizing re-recruiting techniques, improving communication with new hires, and establishing a mentor program to support their success.

Achieved 50% reduction in accident rate for delivery drivers, who had the worst record at Core-Mark.

Raised 401(K) participation by 43% by fine-tuning program presentations, holding smaller classes, and consulting with employees 1-on-1 to explain options and benefits.

Reduced EEOC incident to zero through coaching of management staff on diversity and discrimination issues.

Education & Certification

Bachelor of Science in Labor and Employment Relations (emphasis in Business and Finance)

Penn State University, graduated in 1996

Honorary Associates in International Economics

University of Manchester, United Kingdom (scholarship to study abroad)

Professional in Human Resources (PHR)

HR Operations Management

Payroll Administration

Organizational Development

Employee Relations

Safety Management (OSHA)

Change Management

Benefits & Compensation

Recruiting & Hiring

SOX Compliance

Staff Training & Development

Project Management

Effective Communication

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