BUSINESS ANALYSIS, CRM FUNCTIONAL, CLIENT DEALING

PROFESSIONAL EXPERIENCE-3 yrs

January 2018-Till Date

Role : Business Analyst

Company : CosmicKent Techno Solutions (www.cosmickentglobal.com) June 2016 - January 2018

Role : Functional Consultant CRM Product

Company : Focus Softnet (www.focussoftnet.com)

Areas of Expertise

CRM expertise with multiple modules like in sales, marketing, service and PMS.

Well versed with CRM product and strong knowledge on Microsoft Dynamics CRM such as Product customization & implementations i.e, Reports, business vertical templates customization.

Product demonstrations and client communications. Single POC to regional clients and partners and trainers, working closely with regional heads.

Strong understanding and implementing business workflows and processes in CRM

Configure and implement CRM functional modules, encompassing order management, account and contact management, and service management, lead management, campaign management and personalization.

Integrate Dynamics CRM solution into other client’s legacy systems like ERP, Tally etc.

Adept in all phases of project development, from concept through realization and able to translate business objectives into clear functional and technical requirements.

Proficient with developing, deploying, customizing and integrating Microsoft Dynamics CRM Modules KRISHNA KUMARI D

Email : ac5mve@r.postjobfree.com

Mobile : +91-984*******

KK Heights, Sri rama colony

Madhapur, Hyderabad, Telangana

Pin: 500082.

Experience of working on full life cycle implementations across multiple versions of Dynamics CRM

Excellent communication and problem solving skills

Ability to create high quality functional documentation and strong requirements gathering skills

Designing and implementing the Microsoft CRM platform curtailed to business needs & providing support for users and troubleshooting any issues after implementation. May 2015- May 2016

Role : Business Analyst

Company : Viitorcloud Technologies (www.viitorcloud.com) Areas of Expertise

Documentation creation and management; Eg: Proposal making, Scope, Functional Requirement specification, Use case document.

Proactively scopes solution required to address customer req, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer & the firm.

Project management; Kickoff meeting with team and make them understand the project concept; Working close with team to deliver project within timeline.

Requirements analysis, Gap analysis, Translating and simplifying requirements, Implement advanced strategies for gathering, reviewing and analyzing requirements.

Identify solutions to the development and technical team based on approved business cases and functional requirements.

Assisting with the business case and Business case development, execution. Responsible for Planning and monitoring; Defining scope; Planning; Benefits Realization.

Use case or Flow diagrams and wireframes and prototype development by tools; Taking care of user interface and user experience.

Making sales presentations which will distinguish business guidelines and making corporate presentations.

Interpersonal Skills -Maintains confidentiality: Listens to others without interrupting; Keeps emotions under control. Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Follows through on commitments.

Tools such as Balasmiq, Proto.io for wireframes and prototype designs and tools such as Gliffy for flow diagrams

Well versed with Micro soft word document, PowerPoint, MS excel. www.linkedin.com/in/krishnakumari1

KRISHNA KUMARI D

Email : ac5mve@r.postjobfree.com

Mobile : +91-984*******

KK Heights, Sri rama colony

Madhapur, Hyderabad, Telangana

Pin: 500082.

EDUACTION & TRAINING

Bachelor of Technology, with Electronics& Communication Engineering as specialization and scored 70%. Studied in B.V.C. Institute of Technology and Sciences. Location: Amalapuram, AP. Diploma, with Electronics& Communication Engineering as specialization and scored 79%. Studied in Studied in Smt.B Seetha polytechnic college. Location: Bhimavaram, AP. Scored 88% in SSC (10th Standard) and studied in

Children’s Public School. Location: Razole, EGDT, AP. PERSONAL INFORMATION

Personal Traits Achievements Hobbies

(Signature)

KRISHNA KUMARI D

Email : ac5mve@r.postjobfree.com

Mobile : +91-984*******

KK Heights, Sri rama colony

Madhapur, Hyderabad, Telangana

Pin: 500082.

Self-confident

Effective

communication

positive attitude

Willingness to learn

Prized in National level

PPT presentation

Certified by TEXAS

INSTRUMENTS for

Gardening

Listening music

Playing shuttle

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