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Medical Assistant Customer Service

Newport News, Virginia, United States
May 27, 2018

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*** ******* ***** ********* *, Newport News, VA 23608 ● C 757-***-****

H757-***-**** ●

Background includes expertise in all of the primary areas required for assisting in variety of health care settings. Able to perform clinical responsibilities including preparing patients for examination and procedures, preparing and administering medications as directed, injections, collecting and processing specimens, recognizing emergencies and performing CPR/First Aid. Demonstrates great interpersonal skills and the ability to comfort and build rapport quickly with patients and staff members.


● HIPAA & OSHA Trained

● CPR Certified

● Vital Signs

● Venipuncture

● Subcutaneous, Intramuscular Injections

● Intradermal Injections

● Blood Draws

● B-12 Injections

● Throat Cultures

● CPT & ICD-9 Coding

● Aseptic and Sterile Techniques

● Medisoft Insurance/ Data Entry

● Telephone Procedures and Privacy

● Holter Monitoring

● EKG/ECG Tech

● Medication Calculation and Prescription


Everest College, Newport News, VA February 2013 (Graduated) Accredited Medical Assistant diploma

● 4.0 GPA

● Awards: President’s List/Dean’s List/Honors Student

● Full time student from March 2012 through December 2012. PROFESSIONAL EXPERIENCE

Daniel Lee Medical Group, Newport News, VA January 2013-February 2013 Medical Assistant (Externship)

● Assisted physician and his office with an average of 50-100 patients weekly, with extremely diverse racial and economic backgrounds and including former drug abusers.

● Performed urinalysis tests and submitted results for further testing.

● Communicated with patients regarding any concerns or questions with their care.

● Obtained patient vital signs and took patient history after using patient triage process.

● Assisted with pap smears.

Shadowed doctor for other medical procedures.

● Verified insurance coverage for patients.

● Scheduled appointments with patients over the phone and in person.

● Charged with explaining doctor’s instruction to patients regarding medications to ensure patient safety and well-being.

● Entered data into EMR system, as well as ensured patient charts were updated and accurate.

● Assisted with other administrative office procedures as needed. H OWMET, Hampton VA

July 2016-January 2017

Mold Prep

● Following computer instructions to wrap the mold accurately

● Place fabric glass cloth with correct measurements to be programmed to be cut by the cutting machine

● Place correct fabric glass cloth in a bin to be wrapped around the molds

● Clean area and empty trash before another shift starts LIEBHERR, N ewport News M ay 2 014-July2016


● Perform duties as a certified forklift driver

● Pick Parts for shipment

● Put away new items in a location

● Get accurate count on parts

AAFES, Newport News, VA July 2008-March 2012

Receiver and Shipper

● Performed duties as a certified forklift driver.

● Loaded and unloaded trucks and loaded and unloaded materials to and from storage.

● Cleared damaged items and loaded freight accordingly.

● Utilized warehouse equipment and tools to increase productivity, efficiency and safety.

● Staged final products for shipment.

● Performed variety of miscellaneous duties when needed. BIG KMART, Williamsburg VA. February 2003-September 2005 Customer Service/ Sales Associate

● Ring customers at a timely manner

● Refund and Exchange according to company policy

● Greet Customer

● Put away reshop

Riverside,CNA, Newport News VA

● CPR certified

● First Aid Certified

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