Customer Service/ Microsoft Office, it, commercial excel, photoshop
Resume:
Rana Hesham Mostafa
Contact Information:
Name: Rana Hesham Mostafa
Date of Birth: 20/11/1994
Home Address: Alexandria / Abd Elkader elghelany -sidi beshr.
Military Status: Not required
Marital Status: Single
Education Degree: Bachelor
Cell: 011******** – 010********
Home Phone: 033590961
Email: *************@*****.***
*************@*****.***
Objective:
To obtain a responsible position in a well-established organization, where my academic background and personal skills allow me the opportunity of growth.
Employment History:
Naser bank
customer service at TE-Data
customer service and receptionist at medical center,
accountant at Erfan accounting office,
office manager, marketing executive and social media specialist at EDTSTEEL
Experience:
I gained great experience from each job which is:
To keep in mind what the customer wants and needs and do my best to satisfy them.
To meet them with a greet.
Must counts everything from my smile to my clothes for first impression.
Active listening how to listening carefully to what they have to say and think quick in my respond and what I will offer them.
How to make clients feel comfort talking.
Answering customer questions with tact.
Negotiating techniques and strategy.
Demonstrating empathy and understanding of customer problems.
Establishing common ground.
Diplomacy techniques and getting to yes from the customer.
Endurance and persistence.
Persuasion.
Public speaking and presentations.
Establishing rapport and building trust with customers.
Answered, recorded, and routed phone calls to appropriate person.
Ran daily reports on computer system.
Handle incoming calls and emails and routing appropriately.
Provide data support to all departments.
Handling client’s complaints in calm efficient and professional manner.
Ensures that all clients query and requests are handled in a polite efficient manner and according to standards.
Documenting records and restrictions of exchange documents and awards relating to the accounts of the institution.
Record all sales and purchases according to official invoices.
Receipt of income under financial receipt and deposit in the bank.
Coordinate and organize disbursed documents.
Education:
Graduated from Faculty of Commerce, Accounting Department,
Alexandria University grade 2016
Skills & Abilities:
Computers And operating Machines skills:
Microsoft Office
Adobe photoshop
Software
Languages:
English : Excellent in writing
V.Good in speaking
Arabic : (Mother Language).
Training Courses:
English course ( 12 levels )
ICDL (Microsoft office: word – excel -access-power point)
Adobe photoshop
Advanced information technology
Commercial excel
Book keeping
Personal Features:
Honest
Ambitiousness
Confident
Humble
Committed/Passionate
Reliable
Positive
Culturally fit
Self-motivated
Enthusiastic and eager
Hard-working
Team Spirit
Self-managed
Proactive
Marketing expert
Autonomous
Creative
Leadership qualities
Communicator
Contact this candidate