Customer Service Representative

Summary

Highlights

Accomplishments

Experience

NITA SAHOTA

**** ********* ***, ******, ** 94560 C: 408-***-**** ****.********@*****.*** Seasoned Customer Service Representative with 19 years of experience in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills. Troubleshooting proficiency

Exceptional telephone etiquette

Bilingual in Hindi and Punjabi

HIPAA compliance

Quality control procedures

Seasoned in conflict resolution

Quality Communication

Interacted with customers, ensuring reliable and high-speed delivery to residential and small-business customers.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Assisted customers over the phone regarding product, promotions and orders. Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Customer Service

Google via Cognizant - Mountain View, CA

Issued license codes to new and existing customers.Displayed courtesy and strong interpersonal skills with all customer interactions.Built and maintained successful relationships with service providers, dealers and consumers.Maintained composure and patience in face of difficult customer situations.Support customers with online billing and account issues.Informed customers about issue resolution progress.Supported customers having data connectivity issues.

Oct 2013 to Jan 2014

Customer Service Advocate

Lifescan - Mountain View, CA

Maintained up-to-date knowledge of company products and policies regarding replacing and/or upgrading medical devices. Cross-trained and provided back-up for other customer service representatives when needed. Worked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers and pharmacies to follow-up on shipping statuses and expedited orders. Served as the company's bilingual Hindi/Punjabi customer service representative.

Nov 2000 to Jan 2013

Customer Service Travel Agent

Classic Custom Vacations - San Jose, CA

Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. Recommended top dining and entertainment options for guests in travel. Fostered strong working relationships with all hotel departments. Processed reservations, Jan 1995 to Nov 2000

coordinated stand-bys and monitored cabin availability. Monitored compliance with size limitation guidelines for the carry-on baggage program. Customer Service

AT&T - Mountain View, CA

Demonstrated mastery of customer service call script within specified timeframes. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Trained staff on how to improve customer interactions.

Jan 1993 to Jan 1995

Contact this candidate