Mechanical Engineer Service

Professional Summary

Highly motivated, results-oriented Mechanical Engineer, offering 19 years of progressive leadership experience, field management, continuous process improvements and employee relations. Solid experience managing all levels of projects, including budgeting, proposals and bill of materials.

Skills

Self-motivated

Team leadership

Project Management

Superb time management skills

Logistic management

AutoCAD

Google Docs & Microsoft

Inventor

SAP Inventory Management

Unsurpassed work ethic

Work History

Service Manager, 12/2006 to Current

U. S. Fitness Products – Wilmington, NC

Read and interpreted wiring diagrams, technical drawings and schematics

Control inventory on service parts, order/expedite and maintain parts for in store and customer equipment

Perform diagnostics and service on a variety of fitness equipment using schematics, manuals and troubleshooting, over the phone and on site

Schedule appointments for residential and commercial deliveries.

Provided professional, polite and accommodating equipment service and installation.

Implemented innovative programs to increase customer connectivity.

Senior Production and Inventory Control Specialist, 10/2005 to 12/2006

Daws Better Built – Pensacola, FL

Planned, directed, coordinated and assigned manpower to meet aggressive production schedules for Pensacola and Mexico plant.

Insure all raw materials were in stock and available for production

Coordinate inventory logistics loads from Mexico to Florida

Tracked customer key dates and deadlines and maintained specific finished product inventory.

Provide customer service with realistic and reasonable ship dates

Delivery and Service Technician, 10/2002 to 10/2005

U. S. Fitness Products – Wilmington, NC

Set up delivery schedule and service calls with customers.

Maintain rapport with customers by examining complaints and identifying solutions.

Keeps customer equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies and performing preventive maintenance.

Document service and installation actions by completing forms, reports, logs, and records.

Maintains customer confidence by keeping delivery and service information confidential.

Warehouse Supervisor, 05/2001 to 08/2002

National Starch and Chemical – Indianapolis, IN

Supervised and managed three warehouses employing 15-25 workers

Established operational objectives and work plans, delegated assignments to workers

Updated the database with changes in carrier status, coordinate production and inventory loads, research inventory discrepancies

Perform monthly safety inspections, Compiled and drafted Near Miss Accident reports each month

Materials Control Operator II, 10/1998 to 02/2001

Alcami Corporation – Wilmington, NC

Purchasing and Inventory control of all materials for warehouse

Receive, sample and dispense raw materials including Hazardous materials

Documentation Control of Inventory records, cGMP logbooks, update electronic filing system

Disposal of pharmaceutical waste material, general warehouse duties and mentoring of new employees

Education

Associates in Mechanical Engineering: 2018

Cape Fear Community College - Wilmington, NC

Recipient of multiple scholarships’

Graduated with Honors

Graduated Phi Theta Kappa

Additional Information

The Association for Operations Management(APICS) - Master Planning of Resources and Supply Chain Management Certificates

Boy Scouts of America - 25+ leadership training certificates

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