Microsoft Office Assistant

*** **** ***** ******, ***. *B, Bronx, New York, *0463

929-***-**** ******************@*****.***

ANDRIANIS MENDOZA

EDUCATION

DEVRY UNIVERSITY

Masters’ Degree in Business Administration & Financial Management, June 2017

WORK HISTORY

DOUBLETREE BY HILTON GUEST SERVICE AGENT MAY 2016 – PRESENT

Greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information.

Answer telephone calls from guests seeking to make or cancel hotel reservations.

Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner.

Provide outstanding guest service during their stay and settle accounts upon completion of their stay.

ANDY PHARMACY ADMINISTRATIVE ASSISTANTMARCH 2015 – MAY 2016

Prepare insurance claim forms.

Coordinated and scheduled meetings/travel for staff members.

Prepared expense request forms for the Administration Department.

Monitored office supplies and replenished stock as necessary.

Maintain inventory levels properly and also responsible for preparing accurate records of the products that are brought or sold by the pharmacy.

THEN SERVICEADMINISTRATIVE ASSISTANT FEBRUARY 2014- FEBRUARY 2015

Coordinates and maintains records for staff office space, phones, company credit cards and office keys.

Creates and modifies various documents using Microsoft Office.

Drafted meeting agendas, supplied advance materials, and executed follow-up for meetings and team conferences.

Assisted with event planning, including associated travel and logistical arrangements.

Booking travel, scheduling meetings, keeping track of time and expenses.

BEAUTY FEEL SUPPLY CASHIER JULY 2012 – JANUARY 2014

Greet customers entering establishments.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Ensure money in cash drawers is correct.

INTERNSHIP

JFK AirportJanuary 2015- August2015

Part of a national organization designed to provide crucial aid for travelers.Answered travelers’ questions and ensured they were provided with the assistance needed.

SKILLS

Excellent communication skills, and strong organizational and interpersonal skills

Fluent in Spanish and English

Intricate knowledge of Microsoft Office, Excel, PowerPoint, Outlook

Work well with others ; as well as independently

REFERENCES

FURNISHED UPON REQUEST

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