HR Manager
Resume:
Caroline Jernigan, SPHR
Dallas, TX 75287
832-***-****, **********@*****.***
LinkedIn Profile: https://www.linkedin.com/in/caroline-jernigan-sphr-0b506241/
Extensive background in change leadership, organizational development, performance management and leadership development; 13+ years comprehensive experience including expertise in leave management, payroll, training, auditing, labor relations, performance management, pay systems implementation, leave management systems implementation, policy development, legal compliance, training program development, organizational design, and process creation. A high impact, demonstrated leader that is well versed at relationship building with executive leaders and employees while impacting change throughout organization. Provides proven results aligned with company goals.
COMPETENCIES
Employee Relations FMLA/ADAAA/State Leave Collective Bargaining Agreements
Business Operations Interviewing/Recruiting Workday/ Service Now/ ADP/ SAP
Project Management Payroll Leave Administration
Performance Management Initial Training Developmental Training
Union negotiations/ grievances Compliance Organizational Design
PROFESSIONAL EXPERIENCE
LEVI STRAUSS & CO. – Westlake, TX 2017 – Present
HR Manager, Leaves March 2017 – Present
Primary responsibility to oversee team that handles all leave administration operations for United States and Canada Retail, Home Office, and unionized Distribution Center Employees.
Successfully set up new HR Shared Services Center
Trained team of specialists for new operation
Trained Leaders and workforce on FMLA and leave process
Created enhancement for Service Now to streamline Intermittent FMLA process
Created monthly reporting for business areas to shows trends and help adjust policies to better fit needs and state and federal laws
SOUTHWEST AIRLINES – Dallas, Texas 1996-2017
SR Manager Inflight Audit, Attendance and Leave January 2014-March 2017
Primary responsibilities included overseeing timely and accurate processing of million-dollar monthly payroll and leave administration including FMLA, OJI, CFRA, PDL and other state leave laws for unionized workgroup
Successfully centralized new Attendance and Leave Department for 14,000+ unionized employees
Created and trained new team of 24 Leave Specialists, Managers, and Supervisors for new department
Worked directly with Senior Leadership and Union Leadership to solve issues on new state leaves and contractual issues
Project Manager for transition of 25,000+ paper files to electronic files in Docuware/ Toshiba
Responsible for new pay rules project in crew scheduling system which eliminated over 15 manual audits
Special Achievement Award Winner- Rewrite Pay Rules
Manager Inflight Crew Planning and Payroll December 2010-December 2013
Primary responsibilities included overseeing timely creation of cost-effective schedules, daily processing of leaves of absence, and monthly processing of payroll for unionized workgroup
Evaluated data analysis and forecasted needs to make staffing decisions and hiring recommendations
Coached and developed Planning Team and Audit Team including ongoing bi-annual training
Special Achievement Award Winner – Centralization of Attendance and Leave
President’s Award Winner - 2011
Assistant Manager Inflight Scheduling Audit June 2010- November 2010
Responsible for monthly advance file auditing and monthly auditing of crew trips and final payroll
Created end of month audit process to catch errors and bring future enhancements to forefront
Supervisor Scheduling Audit November 2009-May 2010
Responsible for streamlining monthly advance auditing process from 2-week process to 3-day process eliminating grievances and errors
Created Inflight Audit Manual
Auditor/Scheduler February 2008- October 2009
Responsible for scheduling and auditing pairings for 10,000 Flight Attendants
Assistant Base Manager September 2004- January 2008
Lead team of Supervisors during transition to new system of leading
Assisted in creating and implementing new schedule and new system
Responsible for interviewing and new Supervisors and Flight Attendants
Inflight Supervisor January 2000 – September 2004
Developed new system for Customer inquiries adopted by other bases
Created online version of training manual
Assisted in creation of leave packets
Flight Attendant August 1996-January 2000
EDUCATION AND PROFESSIONAL DEVELOPMENT
UNIVERISTY OF PHOENIX
Bachelors of Science - Business Administration
PROFESSIONAL SENIOR HUMAN RESOURCES CERTIFICATION
SPHR, HRCI 2018
SOUTHWEST AIRLINES MIT PROGRAM
2012
TECHNOLOGY
Workday ADP Reporting
Service Now Microsoft Office (Excel, Word, PowerPoint, Visio, Outlook)
SAP Kronos
Docuware
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