Caroline Jernigan, SPHR

**** ********* **.

Dallas, TX 75287

832-***-****, ac5mlk@r.postjobfree.com

LinkedIn Profile: https://www.linkedin.com/in/caroline-jernigan-sphr-0b506241/

Extensive background in change leadership, organizational development, performance management and leadership development; 13+ years comprehensive experience including expertise in leave management, payroll, training, auditing, labor relations, performance management, pay systems implementation, leave management systems implementation, policy development, legal compliance, training program development, organizational design, and process creation. A high impact, demonstrated leader that is well versed at relationship building with executive leaders and employees while impacting change throughout organization. Provides proven results aligned with company goals.

COMPETENCIES

Employee Relations FMLA/ADAAA/State Leave Collective Bargaining Agreements

Business Operations Interviewing/Recruiting Workday/ Service Now/ ADP/ SAP

Project Management Payroll Leave Administration

Performance Management Initial Training Developmental Training

Union negotiations/ grievances Compliance Organizational Design

PROFESSIONAL EXPERIENCE

LEVI STRAUSS & CO. – Westlake, TX 2017 – Present

HR Manager, Leaves March 2017 – Present

Primary responsibility to oversee team that handles all leave administration operations for United States and Canada Retail, Home Office, and unionized Distribution Center Employees.

Successfully set up new HR Shared Services Center

Trained team of specialists for new operation

Trained Leaders and workforce on FMLA and leave process

Created enhancement for Service Now to streamline Intermittent FMLA process

Created monthly reporting for business areas to shows trends and help adjust policies to better fit needs and state and federal laws

SOUTHWEST AIRLINES – Dallas, Texas 1996-2017

SR Manager Inflight Audit, Attendance and Leave January 2014-March 2017

Primary responsibilities included overseeing timely and accurate processing of million-dollar monthly payroll and leave administration including FMLA, OJI, CFRA, PDL and other state leave laws for unionized workgroup

Successfully centralized new Attendance and Leave Department for 14,000+ unionized employees

Created and trained new team of 24 Leave Specialists, Managers, and Supervisors for new department

Worked directly with Senior Leadership and Union Leadership to solve issues on new state leaves and contractual issues

Project Manager for transition of 25,000+ paper files to electronic files in Docuware/ Toshiba

Responsible for new pay rules project in crew scheduling system which eliminated over 15 manual audits

Special Achievement Award Winner- Rewrite Pay Rules

Manager Inflight Crew Planning and Payroll December 2010-December 2013

Primary responsibilities included overseeing timely creation of cost-effective schedules, daily processing of leaves of absence, and monthly processing of payroll for unionized workgroup

Evaluated data analysis and forecasted needs to make staffing decisions and hiring recommendations

Coached and developed Planning Team and Audit Team including ongoing bi-annual training

Special Achievement Award Winner – Centralization of Attendance and Leave

President’s Award Winner - 2011

Assistant Manager Inflight Scheduling Audit June 2010- November 2010

Responsible for monthly advance file auditing and monthly auditing of crew trips and final payroll

Created end of month audit process to catch errors and bring future enhancements to forefront

Supervisor Scheduling Audit November 2009-May 2010

Responsible for streamlining monthly advance auditing process from 2-week process to 3-day process eliminating grievances and errors

Created Inflight Audit Manual

Auditor/Scheduler February 2008- October 2009

Responsible for scheduling and auditing pairings for 10,000 Flight Attendants

Assistant Base Manager September 2004- January 2008

Lead team of Supervisors during transition to new system of leading

Assisted in creating and implementing new schedule and new system

Responsible for interviewing and new Supervisors and Flight Attendants

Inflight Supervisor January 2000 – September 2004

Developed new system for Customer inquiries adopted by other bases

Created online version of training manual

Assisted in creation of leave packets

Flight Attendant August 1996-January 2000

EDUCATION AND PROFESSIONAL DEVELOPMENT

UNIVERISTY OF PHOENIX

Bachelors of Science - Business Administration

PROFESSIONAL SENIOR HUMAN RESOURCES CERTIFICATION

SPHR, HRCI 2018

SOUTHWEST AIRLINES MIT PROGRAM

2012

TECHNOLOGY

Workday ADP Reporting

Service Now Microsoft Office (Excel, Word, PowerPoint, Visio, Outlook)

SAP Kronos

Docuware

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