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systems engineer break/fixr

Location:
Erie, Pennsylvania, United States
Posted:
May 26, 2018

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Resume:

**** **** ******** **.

Erie, PA

814-***-****

ac5mky@r.postjobfree.com

Michael F. Lackovic

Objective A challenging career

Summary of 30 + years experience in the computer repair and installation field.

Qualifications

Customer Engineer

Responsible for the onsite and remote repair of enterprise computer systems and peripherals.

Support of large scale computer rooms and complex Data Recovery sites. Major companies included Pepsi, Wachovia Bank, Hanes brands/Sara Lee among others.

Education Associates Degree in the Computer Technician program

DeVry Institute of Technology, Atlanta, GA.

Cathedral Preparatory School, Erie PA

Professional WAKEFERN FOODS

2016 – Present

Full time meat clerk promoted to meat supervisor w/in 6 months.

Trained the previous 3 meat supervisors for that position.

Responsible for truck unloads, breakdown and checking of bills.

Date code inventory and cooler/freezer organization.

Entered all information into data bases, and ordering of product.

Reduced shrink from @ $300/day down to $100 or less.

2012 TECHUSA (contractor) Agilysys Team Lead

Systems Engineer (RADIANT Conversion – WAWA)

. Responsible for 2 other team members and associated

Paperwork and company vehicle/inventory.

. Replace/backup/restore/configure 2 back office servers.

Registers in house and at gas KIOSKs/pin pads/scanners F/W update

To safes and safe controllers..

. Re-cable stores to customers’ specifications and label all

Connections.

. Test site with Manager before leaving

2011 Agilysys (Full time)

Systems Engineer II

. Responsible for new store installs of back office equipment.

(servers/networking) and registers/printers

. Responsible for upgrades to existing stores of back office

Equipment (configuring – replacing servers/networking) and

Register/printers.

. Customers include: Tractor Supply, BJ’s Warehouse, and

Shop-N-Stop, Shop Rite, Tops

. Test with site manager before leaving site.

2010 TECHUSA (contractor) Agilysys Team Lead

Systems Engineer (PCI project – WAWA)

. Responsible for 2 other team members and associated

Paperwork and company vehicle/inventory.

. Replace/backup/restore/configure 2 back office servers.

Registers in house and at gas KIOSKs/pin pads/scanners F/W update

To safes and safe controllers.

. Re-cable stores to customers’ specifications and label all

Connections.

. Test site with Manager before leaving

1992 - 2009 Hewlett Packard Co.

Customer Engineer

Responsible for hardware break/fix at the enterprise level. Perform research and develop/implement proactive change management activities.

Responsible for firmware upgrades to systems and peripherals including, but not limited to, network and fiber optic devices, disk drives and CISCO routers and switches.

Trained in all Hewlett Packard hardware from COMPAQ net servers to large optical and tape libraries including STORAGETEK, FILENET and CONVEX computer hardware.

Have been site specific service lead for major enterprise sites supporting the HP Superdome line of PARISC and ITANIUM based architectures. This also includes disk arrays such as HP EVA and HITACHI in a SAN environment as well as HP BLADE systems.

Responsible for preinstall site inspections, installation, (cabling and labeling), upgrade and configuration of the above mentioned .

Working with Hewlett Packard, I was responsible for coordinating and performing special projects. Some of those projects included, what we called roll outs. This was upgrades to customer’s current configurations to new equipment. This included removing outdated servers/cabling/POS terminals and installing/configuring new equipment. Some of the larger accounts where WALMART/APPLEBES/ACE HARDWARE/MACARONI GRILL/PETSMART/COSCO/HOME DEPOT and others including the reservation systems for WORLDSPAN and STATE FARM among others. I coordinated the scheduling and gathered teams for this work to meet the customer’s needs and all of this work was performed after hours according to the customer’s schedules.

1988 - 1992 Texas Instruments

Remote Field Service Technician

Responsible for hardware break/fix at the enterprise level. Perform research and develop/implement proactive change management activities.

Responsible for and maintained all inventory before and after company was acquired by Hewlett Packard.

1982 - 1988 Texas Instruments

Field Operations Technician

Responsible for writing escalation procedures, planning and timeline for any and all dealings with customers.

Trained qualified technicians through out the company on the escalation procedures.

Company liaison between customers, technicians, dispatch and technical support.

References Available upon request

Extracurricular Coached a local YMCA Youth In-line Hockey Team ages 5 - 17.

Activities Coached a home and travel Youth Ice Hockey Team ages 5 - 17.

Honors Sustained above Satisfactory review ratings from Hewlett Packard

Rated highest in the district on Customer Feedback Survey

Mentor to Compaq Computer Technicians after merger



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